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Crossroads Inn & Suites

2.5 star property
Hotel with free breakfast, a short walk to Ripley's Aquarium of the Smokies
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Seasonal outdoor pool
Suite, 1 King Bed, Fireplace, Jetted Tub
Room, 1 King Bed, Jetted Tub
LOFT room ,1 king bed with jetted tub

Reviews

8.2 out of 10

Very good

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included
  • Laundry
    Laundry
  • Pool
    Pool
The price is AU$127
includes taxes & fees
11 Dec - 12 Dec

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room, 1 King Bed (Seasonal Fireplace)

Single Room, 1 King Bed (Seasonal Fireplace)

Single Room, 1 King Bed (Seasonal Fireplace)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
2 bedrooms
Premium bedding
Blackout curtains
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

Similar properties

Property grounds

Brookside Lodge

Pool
Breakfast included
Kids pool
Parking included
8.4 out of 10, Very good, (1916)
The price is AU$103
includes taxes & fees
16 Dec - 17 Dec
Brookside Lodge
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About the area

Map
Gatlinburg, TN

What's nearby

  • Anakeesta - 6 min walk - 0.5 km
  • Ripley's Aquarium of the Smokies - 7 min walk - 0.6 km
  • SkyPark - 13 min walk - 1.1 km
  • Gatlinburg Space Needle - 14 min walk - 1.2 km
  • Gatlinburg Convention Center - 15 min walk - 1.3 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 67 min drive

Restaurants

  • ‪Cliff Top Grill & Bar - ‬7 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬11 min walk
  • ‪Subway - ‬7 min walk
  • ‪Ole Red - ‬3 min walk

About this property

Crossroads Inn & Suites

Hotel near Ripley's Aquarium of the Smokies
Close to Anakeesta and SkyPark, Crossroads Inn & Suites provides free self-service breakfast, laundry facilities and a fireplace in reception. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour business centre.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and a children's pool
  • Free self-parking
  • A TV in reception, a lift and a vending machine
  • A 24-hour front desk and coffee/tea in reception
  • Guest reviews give top marks for the breakfast, helpful staff and location
Room features
All 78 rooms feature comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
Other amenities include:
  • Shower/bath combinations, free toiletries and hairdryers
  • 55-inch flat-screen TVs with premium channels
  • Fridges, microwaves and coffee/tea makers

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 5 2025 to March 31 2025 (dates subject to change):
  • Breakfast

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for USD 10.0 per stay

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

Does Crossroads Inn & Suites have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

How much does it cost to stay at Crossroads Inn & Suites?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Crossroads Inn & Suites on 11 Dec 2024 start from AU$126.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crossroads Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crossroads Inn & Suites?

Self-parking is free at this property.

What time is check-in at Crossroads Inn & Suites?

Check-in start time: 4:00 PM; check-in end time: 11:00 PM.

What time is check-out at Crossroads Inn & Suites?

Checkout is at 11 AM.

Where is Crossroads Inn & Suites located?

Located in Downtown Gatlinburg, this hotel is within a 10-minute walk of Ripley's Mountain Coaster, Ripley's Aquarium of the Smokies and Anakeesta. SkyPark and Gatlinburg Space Needle are also within 15 minutes.

Crossroads Inn & Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 531 out of 1179 reviews" "
Rating 8 - Good. 355 out of 1179 reviews" "
Rating 6 - Okay. 162 out of 1179 reviews" "
Rating 4 - Poor. 75 out of 1179 reviews" "
Rating 2 - Terrible. 56 out of 1179 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place
Stayed 3 nights in Nov 2024

10/10 Excellent

CHIRAG, Spring Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the price. I was surprised that the room was so big and everything, especially the location is JUST RIGHT! I would definitely stay here again!
Stayed 5 nights in Nov 2024

8/10 Good

marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Deana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the room, breakfaat was really good.
Stayed 6 nights in Nov 2024

8/10 Good

JAMES, Knoxville

Liked: Cleanliness, staff & service
Good location but beds are not comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Alexa

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 2 nights in Nov 2024

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service
There are a number of factors that this property needs to consider as far as its safety. The balcony areas that are used for entering and exiting the rooms aren’t wide enough in the case of an emergency. While on the property, there was a high wind warning, hear and feel air coming through the windows and doors. This property is older, but I definitely think there are upgrades that should be made with doors, windows, bathroom-toilet seat worn, shower/tub combo aged and worn, vent didn’t work in the bathroom, and add additional dressing mirror!
Stayed 3 nights in Nov 2024

6/10 Okay

Maria

Disliked: Property conditions & facilities
The bathroom has stains on the door like that and wipe it down the right way they had a mirror on the wall that you can play music, but I don’t work if you look on the website they make it look very nice. The rooms but pictures don’t do justice. I was very disappointed.
Stayed 1 night in Nov 2024

4/10 Poor

Josh

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not quite what we expected from pictures. Pictures made hotel and property look great. But In real life it was not so great, older, run down. Wifi did not work from our room. Service desk was zero help. Only positive about hotel is the location. It is within walkin distance to the strip. I give it a 3/10 rating.
Stayed 1 night in Oct 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and hot breakfast included
Stayed 1 night in Oct 2024

10/10 Excellent

justin

Travelled with family, Travelled with partner
Liked: Amenities
Great location and very clean room was fine with it all
Stayed 2 nights in Nov 2024

10/10 Excellent

Sheree, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is wonderful and very helpful. Location is great as many activities and restaurants are within walking distance.

8/10 Good

Ed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and good breakfasts.
Stayed 6 nights in Nov 2024

10/10 Excellent

Danni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my partner really enjoyed our stay here. The location is great. It’s right at the beginning of the strip. We were able to park our car and not use it the whole time we were in Gatlinburg. The staff was very friendly. And the room was nice and clean upon arrival, and the blackout curtains were great. We couldn’t tell if it was night or day lol. The only downside of this hotel is that the bed is very firm and the water pressure is not that great. But honestly, you can’t beat the price and the location. We will definitely be staying here again!
Stayed 4 nights in Nov 2024

10/10 Excellent

Spencer

Stayed 4 nights in Oct 2024

8/10 Good

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, affordable and staff are friendly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that this hotel was minutes from great shopping in Gatlinburg. The staff were very nice and helpful. Room was clean.
Stayed 1 night in Oct 2024

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities
Good

8/10 Good

Dehuel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was good except the bathroom of our room. The shower had fungus and in not good condition. Very good breakfast.
Stayed 1 night in Nov 2024

8/10 Good

Christine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very accommodating. The check in was very quick and we were in our room in no time. The hotel is within walking distance to all of the best attractions in Gatlinburg. It’s a great stay for the price.
Stayed 4 nights in Oct 2024

4/10 Poor

Milka

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in and the room they gave us was not even cleaned, unmade bed, unflushed toilet, heat was up to 90 degrees! The person who checked us in just talked about bears in the area. No mention on where the breakfast was served and what time, we had to ask in the morning. Would not stay again!
Stayed 1 night in Oct 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here one night. We loved the location about t away from direct centre of town but all walkable. Safe quiet lots of parking. Room very spacious. Good value
Stayed 1 night in Oct 2024