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Hotel 19 Penang

3.0 star property
Hotel with a 24-hour front desk, a short walk to Swettenham Pier Cruise Terminal
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel 19 Penang

Interior detail
Interior detail
Deluxe King
Lobby
Terrace/patio

Reviews

7.8 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Superior King

Superior King

Superior King

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Private bathroom
Bidet
Minibar
Electric kettle
Desk
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Deluxe King

Deluxe King

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Private bathroom
Bidet
Minibar
Electric kettle
Desk
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin

Deluxe Twin

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Private bathroom
Bidet
Minibar
Electric kettle
Desk
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Hollywood Twin

Hollywood Twin

Hollywood Twin

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Private bathroom
Bidet
Minibar
Electric kettle
Desk
  • Canal view
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Hollywood King

Grand Hollywood King | View from room

Grand Hollywood King

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Private bathroom
Bidet
Minibar
Electric kettle
Desk
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Hollywood Twin

Grand Hollywood Twin

Grand Hollywood Twin

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Private bathroom
Bidet
Minibar
Electric kettle
Desk
  • Sea view
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Hollywood Twin

Minibar, in-room safe, desk, soundproofing

Grand Hollywood Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Hollywood King

Minibar, in-room safe, desk, soundproofing

Grand Hollywood King

  • Sleeps 2
  • 1 King Bed

View all photos for Hollywood Twin

Minibar, in-room safe, desk, soundproofing

Hollywood Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior King

Minibar, in-room safe, desk, soundproofing

Superior King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Minibar, in-room safe, desk, soundproofing

Deluxe King Room

  • Sleeps 2
  • 1 King Bed
View from property

Armenian Street Heritage Hotel

Spa
Free WiFi
Restaurant
Air conditioning
7.8 out of 10, Good, (1000)
The price is AU$45
includes taxes & fees
6 Jan - 7 Jan 2025
Armenian Street Heritage Hotel
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About the area

Map
No 19, Weld Quay, Georgetown, George Town, Penang, 10300

What's nearby

  • Pinang Peranakan Mansion - 7 min walk
  • Swettenham Pier Cruise Terminal - 8 min walk
  • Padang Kota Lama - 12 min walk
  • Penang City Hall - 12 min walk
  • KOMTAR - 2 min drive

Getting around

  • Penang Sentral - 27 min drive
  • Penang (PEN-Penang Intl.) - 26 min drive

Restaurants

  • ‪Penang Ferry Terminal - ‬3 min walk
  • ‪Macallum Monday Night Market - ‬2 min walk
  • ‪Norm Micro Roastery - ‬4 min walk
  • ‪Sardaarji - Flavours of Punjab - ‬4 min walk
  • ‪The Glasshouse - ‬3 min walk

About this property

Hotel 19 Penang

Hotel near Swettenham Pier Cruise Terminal
Close to KOMTAR, Hotel 19 Penang provides amenities, such as a terrace and a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A 24-hour front desk, smoke-free property and a lift
  • Luggage storage, a front desk safe and a vending machine
Room features
All guest rooms at Hotel 19 Penang boast perks, such as air conditioning, in addition to amenities, such as free WiFi and safes.
More amenities include:
  • Bathrooms with showers and bidets
  • Electric kettles, daily housekeeping and desks

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant

Family friendly

  • Refrigerator on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Minibar
  • Refrigerator on request

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100.00 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Hotel 19 Penang
Hotel 19
19 Penang
Hotel 19 Penang George Town
19 Penang George Town
Hotel 19 Penang Hotel
Hotel 19 Penang George Town
Hotel 19 Penang Hotel George Town

Frequently asked questions

Is Hotel 19 Penang pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel 19 Penang?

This hotel doesn't offer parking.

What time is check-in at Hotel 19 Penang?

Check-in start time: 2 PM; check-in end time: 11:30 PM.

What time is check-out at Hotel 19 Penang?

Checkout is at noon.

Where is Hotel 19 Penang located?

Located in Downtown George Town, this hotel is within a 10-minute walk of Raja Tun Uda Ferry Terminal and Swettenham Pier Cruise Terminal. Pinang Peranakan Mansion and Armenian Street are also within 10 minutes.

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 73 reviews" "
Rating 8 - Good. 27 out of 73 reviews" "
Rating 6 - Okay. 20 out of 73 reviews" "
Rating 4 - Poor. 3 out of 73 reviews" "
Rating 2 - Terrible. 2 out of 73 reviews" "

8.4/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
It’s a very good location for me to get to the ferry and walking distance to many of the attractions in town. But don’t stay in the room facing the main road especially 1st and 2nd floor. Very noisy all night long from the cars on the road.
Stayed 2 nights in May 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

S KANAKIAH

Travelled with family
Disliked: Amenities
Big room with minimum sofa seating. Hard bed and pillow. Bathroom dimly lit difficult for shaving. Minimum TV channel. No water dispenser outside. Seaview rooms ver noisy due to facing road with speed breaker stripes.
Stayed 2 nights in Dec 2023

4/10 Poor

Gregory

Travelled with partner
Disliked: Staff & service
The front desk person could not communicate One room key so you couldnt leave air con on to cool the wee hot box when you went out The toilet nearly fell over when you sat on it Had to ask for wifi password The listing said there was a safe but there wasnt The noise from the road was very loud When calling reception from room or mobile there was no answer
Stayed 2 nights in Jul 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Georgetown visit
Very good hotel with nice bathroom and bedroom Unfortunately the foot ferry from butterworth drops you about a 10 min walk up the road. Be careful of traffic You have to pay for tourist tax so I would advise you to get a receipt for this as I was nearly charged twice
Stayed 3 nights in Jun 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was across the street from a buss turminal. There was a Free "CAT" buss that circled the George Town area that we used daily. The hotel was located on the mian foad that circled the Panang Island making it easy to go and see everything we wanted. Hotel staff was friendly,wonderful and spoke English with us. They were accomidating when asked for extra towels, ice, etc. Plenty of hot water for showers and room was air conditioned. Very confortable and the price was good--we needed two rooms for the 3 adults.
Stayed 5 nights in Apr 2023

10/10 Excellent

Valentine

Travelled with partner
Liked: Cleanliness, amenities
Non smoking hotel, but smokers still smoke inside rooms. Staff were helpful to relocate.
Stayed 6 nights in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location.
Stayed 3 nights in Jul 2019

10/10 Excellent

BeBeishak, Manitoba

Travelled with family and small children
Liked: Cleanliness, staff & service
Hidden gem. Everything about this hotel is perfect. Location, parking space, staff, room. Will definitely recommend this hotel
Stayed 1 night in Jul 2019

2/10 Terrible

Chandran

Disliked: Staff & service, property conditions & facilities, room comfort
Regret
Breakfast finished by 9.30am, nothing much left but yet charged RM22 for additional children. Charged additional RM 40 for a child but neva even give any extra beds or anything... Then y charged additional?
Stayed 2 nights in Jun 2019

8/10 Good

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall ok
The room was ok (nice, beautifull and clean). Breakfast menu ok. The location was very strategic, in front of Jeti rapidpenang terminal. One flaw is I felt intimidated when had a breakfast there, because the waitress always keep her eyes on me (I had a breakfast for two days there and I always had the same situation), like she was very insecure with me. What's wrong with me?? 😢
Stayed 2 nights in Mar 2019

6/10 Okay

Nk

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Convenient location. Ferry pier is across from the hotel, close to attractions and lots of food choices. Has all the amenities that I needed for one night.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad breakfast / No internet/No customer service
When we checked in the lady at reception told us we only had one room booked, when we actually had 2 rooms booked. After some time I told her to check if it was under a different name , which it was I had to suggest this to her , she made no suggestions apart from telling me to contact Expedia as I had booked with them. The rooms given to us were quite small. The internet does not work in the bedrooms therefore you have to be in the lobby, embarrassing with guests from hotel sitting in lobby using the Internet. After a few complaints about the Internet we were moved to the fifth floor as they told us the wifi was better on that floor, BUT IT WAS NOT. Could not be bothered to go up and down to complain about it. The breakfast is very very basic, although the kitchen staff were helpful and made us omelettes on request. If you are a westerner be prepared to have only coffee/tea /toast and eggs, rest is noodles with sauce. Reception staff don't speak good English , we asked the man to tell us the name of the local ferry port he did not know and made no attempt to help with it, and as the Internet did not work we asked if he could order us Grab, like uber, and he had same problem loading the internet, but he made no other attempt to help us to get to the ferry port .
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room in convenient location
Well done basic hotel room with great shower facilities. Staff were unhelpful bordering on rude at times. When we arrived there were no towels or toilet paper in room. We alerted the staff to this but had to ask again several hours later. Hotel is very convenient for public transport and tourist attractions. Nazzeera's cafe round the corner is lovely and provides an excellent breakfast for just 10RM compared to the disappointing breakfast at hotel 19.
Stayed 2 nights in Aug 2018

6/10 Okay

Chandran

Disliked: Staff & service
Never go there again
The wifi not good at all,very slow and hardly got connected,coz of that my work got pending. Breakfast seriously sucks and charged RM15 for children. There is no extra pillows as stated 1 child allowed.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Convenient location, many hawker stall or restaurant nearby within walking distance but is tourist class. Unable to find the convenience store nearby. Very limited variety of breakfast.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Watchout for the lady that controls your breakfast
She is always checking the food. And if you don't eat the way that she wants you to eat she will be there to tell you what to do. Again watchout for that lady
Stayed 2 nights in Jun 2018

8/10 Good

peter, singapore

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Indelicate and condescending supervisor
When the room safe-deposit box cannot reopens, was told not to used it anymore, as she is not always available to reopen it if the deposit box fail again! What an objective answer and condescending staff and a supervisor too.
Stayed 2 nights in Dec 2017

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transport and food an easy walk.
After a not so happy room check in, the second day brought some good results and the remainder of 5 nights at Hotel 19 were very comfortable. Thank you to the staff and particularly Alice.
Stayed 5 nights in Jul 2017

6/10 Okay

Louise, Kuala Lumpur

Liked: Cleanliness, room comfort
Disliked: Staff & service
Within walked distance in Heritage zone.
1) House keeping no provide face towels, until we checked out mentioned about it, the registra admitted they knew about it. We were supposed better served, right? 2) Counter Registra not that informative to brief us about after 11.30am check out time, will blocked us to enter our room when we came back at 12pm. Is only 30 mins. Why no brief us abt the room blocking ? 3) No provide breakfast voucher to us, we realised they was breakfast in the morning, another staff asked for voucher from us. Actually should use voucher or no need ? 4) Breakfast food not that fresh and sumptous. Should be better.
Stayed 1 night in Jun 2017

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Very comfortable and new hotel, had a great sray, staff very helpful, great room, nice view, breakfast could be a improved but would definitely stay again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and very convenient.
Efficient, clean, updated hotel with very simple tasteful décor. Located directly across from the bus and ferry terminal, and very short walk to Clan Jetties, and Little India.

6/10 Okay

william

Nobody at the Reception to refund our deposit!
Nobody was at the Reception Desk on the morning of our check-out Feb 18th. We couldn't wait around because we have to catch the 6am ferry to Butterworth to make the 7.20am train to KL to make our flight back to the US. At KL, we called the Manager, Alice. She explained that the Receptionist was at their other sister hotel running errands that morning. I emailed the manager my nice in JB's info for Alice to send the refund check to. Not getting any response, 2 days ago I followed up with another email with my niece's Maybank account so the manager, Alice could make a direct deposit of our MYR 50 deposit. Up to today still, no response. Hotels.com need to be aware that the management of Hotel 19 is not returning our deposit. Do something. The day before, I spoke to the housekeeping staff. Apparently he is the only one taking care of 47 units. Poor guy. But for us 2 persons, only 1 set of toiletries was given. My guess is on the morning of our check-out, the Receptionist was picking up Guests Breakfast Buffet to make the 7am Breakfast for Guest since the Alice herself said it is prepared off site.

6/10 Okay

tk, Minneapolis, MN

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice, minimal hotel
Location is great for walking to Chinatown. The room was comfortable and clean. Only two complaints: the breakfast included with the room was terrible. We only tried it the first day and after that chose to go out for breakfast. The internet situation is sketchy. You get user id/passwords that expire and only work for one device. You constantly have to keep logging in with user id/password.