4/10 Poor
Angela
Travelled with partner
2 Jan 2025
Disliked: Staff & service, property conditions & facilities
Our room was large and clean, a mirror was cracked but we had a nice balcony. The room was extremely hot. We put on the air conditioning. It did not work. It came up with a fault. We tried to phone down to reception but neither of the phones in the room worked!
On walking all the way back to reception we were told that we couldn’t change rooms that night but to ask the next morning. We were given a fan but ended up having to sleep with the balcony doors open. It was quite noisy.
The next morning I went to reception again. They asked me to return later to see if we could change rooms. In fact we returned several times, each time having to explain the whole problem over again. This was not how I wanted to spend the first day of my holiday. Eventually we were offered a change of room to a lower grade room but they would also give us half board for 2 nights. We looked at the room. It was in the old part of the hotel and very dated and small - we declined. Later that day we were shown a similar room to ours. When we went to see it, it was also very hot. I had enough by then and stayed in our room. The view from the room was nice but spoiled by building construction under our balcony. Not good when you have to sleep with the door open!
I had an Expedia credit towards a spa treatment. Twice I went during opening hours and the spa was shut. The 3rd time I was told a therapist would not be in until Friday (after we had left!) so I couldn’t use it.
Staff inexperience & apathetic.
Angela
Stayed 5 nights in Dec 2024