"We were very much looking forward to this stay as a family. We arrived and as I was checking in, my son was asked “what are you doing here?”. Given he was standing with bags and next to my wife, near the reception where I was checking in - this made him feel unwelcome and the fact the security guard then continued to watch him, not a great start. The hotel has all the right pieces to make an excellent stay, it just under delivers. The room was lovely, the air conditioning in all three of our...