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Jacy'z Hotel & Resort

5.0 star property
Luxury hotel with 3 restaurants and 2 indoor pools

Choose dates to view prices

Photo gallery for Jacy'z Hotel & Resort

2 indoor pools, seasonal outdoor pool, pool loungers
Spa
Large at Jacyz
Business centre
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Pet-friendly
  • Room service
The current price is AU$355
includes taxes & fees
7 Sept - 8 Sept

Room options

View all photos for Large at Jacyz

Large at Jacyz

Large at Jacyz

9.8 out of 10
Exceptional
(26 reviews)

Highlights

Separate sitting area
Heating
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Dark at JQ No windows

Dark at JQ No windows

Dark at JQ No windows

8.6 out of 10
Excellent
(4 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Small at Jacyz

Small at Jacyz

Small at Jacyz

9.0 out of 10
Wonderful
(116 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Medium at Jacyz

Medium at Jacyz

Medium at Jacyz

9.4 out of 10
Exceptional
(74 reviews)

Highlights

Separate sitting area
Heating
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Medium at JQ

Medium at JQ

Medium at JQ

9.4 out of 10
Exceptional
(55 reviews)

Highlights

Separate sitting area
Heating
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Large at JQ

Large at JQ

Large at JQ

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Separate sitting area
Heating
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Small at JQ

Small at JQ

Small at JQ

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Dark at Jacyz No windows

Dark at Jacyz No windows

Dark at Jacyz No windows

8.8 out of 10
Excellent
(51 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
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About the area

Located in Gothenburg, Jacy'z Hotel & Resort is in the city centre. The Avenue and Nordstan Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Liseberg Amusement Park. Looking to enjoy an event or a game while in town? See what's happening at Nya Ullevi Stadium or Valhalla Swimming Hall. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.
Visit our Gothenburg travel guideOpens in a new window
Map
Drakegatan 10, Gothenburg, Västra Götaland, 412 50

What's nearby

  • Nya Ullevi Stadium - 6 min walk - 0.5 km
  • Scandinavium - 10 min walk - 0.9 km
  • Swedish Exhibition and Congress Centre - 11 min walk - 0.9 km
  • Liseberg Amusement Park - 14 min walk - 1.2 km
  • The Avenue - 16 min walk - 1.4 km

Getting around

  • Ullevi Södra Tram Stop - 8 min walk
  • Liseberg Station - 10 min walk
  • Gothenburg (GOT-Landvetter) - 18 min drive

Restaurants

  • ‪Glenn Sportsbar Ullevi - ‬10 min walk
  • ‪Gogogaga - ‬1 min walk
  • Evolushi
  • ‪Burger Mansion - ‬7 min walk
  • ‪Tiger Deli - ‬4 min walk

About this property

Jacy'z Hotel & Resort

Luxury hotel near Liseberg Amusement Park
Near Nya Ullevi Stadium and The Avenue, Jacy'z Hotel & Resort provides a free breakfast buffet, dry cleaning/laundry services and 4 bars. Take some time to relax at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and American cuisine. Free in-room WiFi is available to all guests, along with a 24-hour health club and a 24-hour business centre.
You'll also enjoy perks such as:
  • 2 indoor pools and a seasonal outdoor pool, with sunloungers
  • Self-parking (surcharge), an electric car charging station and a banquet hall
  • Coworking spaces, a lift and ping pong
  • Meeting rooms, bike parking and a front desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 233 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches such as late-night room service and free WiFi.
Extra amenities include:
  • Rainfall showers, free toiletries and hairdryers
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

English, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (SEK 350 per day; includes in/out privileges)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • 3 restaurants
  • 4 bars/lounges
  • Coffee and tea in common areas

Restaurants on site

  • Archie's
  • Gaby's
  • GOGOGAGA

Things to do

  • 2 indoor pools
  • 24-hour health club
  • Billiards/pool table
  • Full-service spa
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • 2 indoor pools
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 18 meeting rooms
  • 24-hour business centre
  • Conference centre (1,658 square foot of space)
  • Coworking space

Outdoors

  • Pool loungers

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Minibar

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests with 'Spa Access' rate plans receive access to the spa area and pool from 3:15 PM to 5:15 PM. Facilities fees apply to all other guests to access the pool and spa area.
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of SEK 300 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Covered self-parking fee: SEK 350 per day (in/out privileges)
  • Pet fee: SEK 300 per accommodation, per stay
  • Service animals are exempt from fees
  • Facilities fee: SEK 195 per person and includes use of: spa; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The seasonal pool will be open from 02 July to 05 August
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Jacy'z Hotel Resort
Jacy'z Hotel & Resort Hotel
Jacy'z Hotel & Resort Gothenburg
Jacy'z Hotel & Resort Hotel Gothenburg

Frequently asked questions

Does Jacy'z Hotel & Resort have a pool?

Yes, this property has 2 Indoor pools and a seasonal outdoor pool.

How much does it cost to stay at Jacy'z Hotel & Resort?

As of 13 Aug 2025, prices found for a 1-night stay for 2 adults at Jacy'z Hotel & Resort on 7 Sept 2025 start from AU$354.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Jacy'z Hotel & Resort pet-friendly?

Yes, Jacy'z Hotel & Resort allows dogs (limit 1 total). There's a fee of SEK 300 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Jacy'z Hotel & Resort?

Self-parking is available for SEK 350 per day.

What time is check-in at Jacy'z Hotel & Resort?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Jacy'z Hotel & Resort?

Checkout is at 10:00 AM.

Where is Jacy'z Hotel & Resort located?

Located in Centrum, this luxury hotel is within a 15-minute walk of Nya Ullevi Stadium and Liseberg Amusement Park. The Avenue and Nordstan Shopping Center are also within 1 mile (2 km). Ullevi Södra Tram Stop is 8 minutes by foot and Ullevi Norra Tram Stop is 9 minutes.

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Jacy'z Hotel & Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1478 out of 1989 reviews
Rating 8 - Good. 334 out of 1989 reviews
Rating 6 - Okay. 93 out of 1989 reviews
Rating 4 - Poor. 36 out of 1989 reviews
Rating 2 - Terrible. 48 out of 1989 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Faith Nosizi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place recommend everyone to go
Stayed 2 nights in Jun 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!
Stayed 1 night in Mar 2025

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay. Beautiful hotel, easy check in and loved the spa experience. Room was very quiet and clean. Highly recommend.
Stayed 1 night in Jul 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, had a great stay, it is a bit of a walk to the centre of town, about 25 mins, but otherwise excellent, the breakfast spread is probably the best I’ve seen anywhere and I’ve travelled a lot. Overall excellent.
Stayed 1 night in Jun 2025

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay

Amazing hotel with loads to do. Would recommend to all to book and stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Very nice and ambient hotel Food and beverage are outstanding Lovely atmosphere Beautiful spa
Stayed 2 nights in Mar 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
The spa was amazing
Stayed 1 night in Feb 2025

10/10 Excellent

Ruwaila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing stay

Amazing everything was so good! clean hotel with incredible facilities, beautiful place and friendly staff
Stayed 1 night in Feb 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jacy'z loves up tk the hype and more!

What can I say.. This hotel certainly lives up to the Hype this drew me to book Jacy'z. Booked an overnight stay with use of spa. Decor is out of this world, facilities, great music in general areas. Staff are helpful and friendly. Highly recommend!
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loove it

Love this place. Clean, comfortable, nice vibe, good breakfast. The only negative thing I can think of was the small towels and the location being a bit far from the city.
Stayed 1 night in Mar 2025

10/10 Excellent

Bennise

Liked: Staff & service, amenities, property conditions & facilities
The service was welcoming, housekeeping was helpful. The dark room experience was 10/10 you just don’t know how needed it is until you book it!!!
Stayed 1 night in Mar 2025

8/10 Good

debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and only improvements would be a phone in the room as if anything wrong in room you have to physically go to reception. Everyone getting spa time at the same time of day is too much and should be spread out to avoid crowding. I would point this out at check in and offer upgrades at that point if required.
Stayed 2 nights in Mar 2025

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning hotel

The stay was very good. The spa was stunning. It was very busy so nowhere to rest as all beds were taken. There was no tea or coffee facilities in the room. The bar is expensive too! Our check in wasn’t great, there was no explanation how to use the lift, what floor our room was on, if the spa access was valid on the second day and what time, we had to keep pestering, basic information should be explained at check in. Also our session was 3:15 but only checked in at 3 so had to rush to get to spa to get our 2 hours. But overall worth the trip, the hotel is beautiful! ❤️
Stayed 2 nights in Mar 2025

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Only stayed at the hotel for 1 night but I tried to experience majority of things going on. Part of my night included two hours in their pool club, access to steam room, sauna, heated pool(s), service on day beds. Although because it does get quite busy it's hard to get a day bed near the upstairs pool, but if you want quiet there is a fire room away from the pool which has an ample amount of day beds. Staying in the medium JQ room which is higher up in the building, great design, able to cast to TV, and connect to Bluetooth speaker, mini bar (prices weren't too bad). Bed was interesting, it was a little softer than I would like but that's down to personal preference. Didn't get to experience the JQ bar, I believe it's closed certain days of the week. Had dinner at the Gogogaga restaurant, wasn't really a fan of the food. The drinks were good. Drinks at the lobby bar was nice, background music and can play games with friends I definitely would stay again. I would like to try the large rooms, and try the Jacyz rooms (which are lower in the building so don't have much of a view but are cheaper)
Stayed 1 night in Apr 2025

8/10 Good

Rennie

Liked: Cleanliness, amenities
Where do I start ... overall the place was lovely the hotel room was really nice clean , the decor was really nice the atmosphere was amazing the staff was amazing except one at the restaurant he refused to give us food and said to us that we were over fully booked thank God there was a nice gentleman in the mini bar I didn't catch his name but he was so helpful and we sat at the mini bar and then he made sure that we got a space to sit down in the actual restaurant and we was able to actually have some food. its a shame alcohol wasn't allowed in the rooms only in the spa , also I wasn't happy that there wasn't no shops around so in the middle of the night if I wanted something to eat there wasn't nothing to eat. I also would say why don't the rooms have a usc c port and a usb port as that a universal thing and it would be easier to charge your phone or tablet. I did not appreciate going downstairs speaking to someone behind the desk for them to see what I look like asking them for towels because we ran out they took an hour to come up and bring the towels when we got the towels they were hand towels which we asked for body towels which wasn't unacceptable.
Stayed 1 night in Mar 2025

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff give different prices :(

A stunning hotel with a great atmosphere. Games, table tennis, shuffle boards, pool table and interactive golf all free of charge. Complimentary tea/coffee/water on level 3. Room was clean, comfortable & had robe and flip flops provided. Close-ish to town centre (15-20 mins walk). We also had the option for late check out until 1pm (100SEK/ £8 per extra hour). Be aware that Archie’s restaurant is only open Fri-Sun, but you can have Archie’s food in the lobby area for the other days. Great cocktails at Gogogaga skybar. Cons: We were denied being served at the pool club due to our session being almost over (It was 4:50pm. We still had 25 minutes and only wanted 2 cocktails). Later that eve, we asked if we could change the pool access time for the next day to a later time slot & were told we had to pay £28pp to create a new booking. The lady at reception said if we had asked at check in, it would have been free. I was a bit annoyed considering this wasn’t given as an option at check in,nor did I feel I had to make a new booking considering this was included in our stay. To make matters worse, we ended up paying for the later time slot but at check out were told by a different receptionist that we didn’t have to make another booking & it could have been moved for 100 SEK/£8. We didn’t get the money refunded.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and unique ambiance, wonderful amenities, excellent breakfast and great location. Would highly recommend.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service 5 star service. Highly recommend. I would come back no hesitation. ⭐️
Stayed 1 night in Jun 2025

4/10 Poor

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotellet bør informere om at 2/3 av hotellrommene har utsikt ned på motorveien og at man hører summing fra denne svært godt.
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Chinaza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic stay here at Jacy'z and it was my second visit. On this visit it was quite quiet, which I enjoyed, particularly as I had a chance to participate in all the amenities in a calmer atmosphere. Friendly and hard-working staff.
Stayed 1 night in May 2025

8/10 Good

Peter

Stayed 1 night in May 2025

10/10 Excellent

Della

Stayed 1 night in May 2025