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Wish Serrano Resort

5.0 star property
Luxury Gramado hotel in Gramado Centro with 4 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Wish Serrano Resort

Indoor pool, outdoor pool, pool loungers
Aerial view
Standard Room, Annex Building
4 restaurants, breakfast, lunch, dinner served; barbecue
Premier Room, Balcony | View from room
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Spa
    Spa
  • Gym
    Gym
  • Parking available
    Parking available
The price is AU$141
includes taxes & fees
11 Nov - 12 Nov

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premiere

Premiere

Premiere

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, Annex Building

Standard Room, Annex Building

Standard Room, Annex Building

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
Hairdryer
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Premier Room, Balcony

Premier Room, Balcony

Premier Room, Balcony

Highlights

Balcony or patio
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Blackout curtains
Separate bedroom
Hairdryer
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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Wyndham Gramado Termas Resort & Spa
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Hot tub
Breakfast included
Spa
8.2 out of 10, Very good, (807)
The price is AU$158
includes taxes & fees
6 Nov - 7 Nov
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About the area

Map
Av das Hortensias, 1480, Gramado, RS, 95670-000

What's nearby

  • Gramado Central Avenue - 3 min walk
  • Sao Pedro Church - 6 min walk
  • Gramado Covered Street - 6 min walk
  • Santa Claus Village - 9 min walk
  • Mini Mundo - 11 min walk

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 82 min drive

Restaurants

  • ‪Porto dos Piratas Pizzeria - ‬3 min walk
  • ‪Cantina Pastasciutta - ‬4 min walk
  • ‪Maison de La Fondue - ‬3 min walk
  • ‪Garda Restaurante - ‬3 min walk
  • ‪Royal Trudel - ‬3 min walk

About this property

Wish Serrano Resort

Luxury family-friendly hotel located in Gramado Centro
Close to Gramado Covered Street, Wish Serrano Resort provides a free breakfast buffet, a poolside bar and concerts and live shows. Indulge in a manicure/pedicure, a facial and a body treatment at Pocahy Zen Spa, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and barbecue. Enjoy the gym, as well as activities, such as basketball, archery and volleyball. In addition to shopping on-site and a coffee shop/cafe, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and an outdoor pool, with sunloungers
  • An outdoor tennis court, valet parking (surcharge) and supervised childcare (surcharge)
  • A banquet hall, a billiards/pool table and tour/ticket information
  • Barbecues, a 24-hour front desk and a front desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 268 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks such as free WiFi and air conditioning.
Other amenities include:
  • Free toiletries and hairdryers
  • 32-inch LCD TVs with cable channels
  • Wardrobes/cupboards, ceiling fans and daily housekeeping

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (BRL 45 per day)

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Forneria di Como
  • Garda
  • Maggiore Lounge e Bar
  • The Grill

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 11,119 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1976
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BRL 135.60 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BRL 3.13 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: BRL 45.00 per day
  • Pet fee: BRL 135.60 per pet, per day
  • Service animals are exempt from fees
  • Service fee: 10 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Serrano Convenções
Serrano Convenções Gramado
Serrano Resort
Serrano Resort Convenções
Serrano Resort Convenções Gramado
Wish Serrano Resort Gramado, Brazil
Serrano Hotel Gramado
Wish Serrano Convention
Wish Serrano Convention Gramado
Wish Serrano Resort Convention
Wish Serrano GJP Hotel Gramado
Wish Serrano GJP Hotel
Wish Serrano GJP Gramado
Wish Serrano GJP
Serrano Resort Convenções SPA
Wish Serrano Hotel Gramado
Wish Serrano Hotel
Wish Serrano Gramado
Wish Serrano
Wish Serrano Resort Convention Gramado
Wish Serrano BY GJP
Wish Serrano
Wish Serrano Resort Hotel
Wish Serrano Resort Gramado
Wish Serrano Resort Hotel Gramado

Frequently asked questions

Does Wish Serrano Resort have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

How much does it cost to stay at Wish Serrano Resort?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Wish Serrano Resort on 11 Nov 2024 start from AU$139.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Wish Serrano Resort pet-friendly?

Yes, Wish Serrano Resort allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of BRL 135.60 per pet, per day. Service animals are exempt from fees.

How much is parking at Wish Serrano Resort?

Valet parking is available for BRL 45.00 per day.

What time is check-in at Wish Serrano Resort?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Wish Serrano Resort?

Checkout is at noon.

Where is Wish Serrano Resort located?

This family-friendly Gramado hotel is located on a lake, within a 10-minute walk of Orchids Park and Gramado Covered Street. Gramado Tennis Club and Rua Torta are just steps away.

Wish Serrano Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1006 reviews" "
Rating 8 - Good. 240 out of 1006 reviews" "
Rating 6 - Okay. 67 out of 1006 reviews" "
Rating 4 - Poor. 34 out of 1006 reviews" "
Rating 2 - Terrible. 19 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Gabby

Travelled with family
Liked: Amenities
From being hustled for a free “gift” aka timeshare presentation, which I assumed was the VIP perk into no room upgrade, having a card key door that took easily a good 5 minutes to open, and emphasis on quantity not quality of the experience, I would never go back
Stayed 1 night in Sep 2024

6/10 Okay

karen

Stayed 1 night in Dec 2023

10/10 Excellent

Dagoberto

Stayed 4 nights in Mar 2023

10/10 Excellent

Thialos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of the city.
Stayed 3 nights in Apr 2023

10/10 Excellent

FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Anette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful!
Stayed 1 night in Aug 2022

10/10 Excellent

Nilsara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and view of the hotel was beautiful. From my room, I could see the sunrise and sunset also city and hear the bells from the cathedral near by it was wonderful and romantic.
Stayed 5 nights in May 2022

10/10 Excellent

Chana

Stayed 3 nights in May 2022

8/10 Good

douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Lower rooms noisy in AM from parking garage employees yelling.
Stayed 1 night in May 2022

10/10 Excellent

Mauricio

Stayed 1 night in May 2022

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel. Outstanding customer service. Karaoke at night was a blast. Marcelo made all of us feel very welcome … kids had a blast. Property is pretty. Great breakfast buffet options. Very clean. Indoor pool was nice too.
Stayed 1 night in Mar 2022

8/10 Good

Daniel Siebel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Tentam te vender time-sharing, mas hotel é bom
Ficamos quatro dias e a estadia foi boa. O serviço deixa a desejar, acredito que seja pelo Covid. Me parece que o hotel não treina os funcionários bem, estavam meio perdidos. É um hotel de pacotes de turismo, família com crianças, com muitas atividades.
Stayed 3 nights in Nov 2021

6/10 Okay

thais

Stayed 1 night in Oct 2021

6/10 Okay

DIOGO

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
They did inform me before I got there that all amenities were closed
Stayed 1 night in Dec 2020

8/10 Good

Mic, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a few problems at the arrival! Key was not opening the door and room with no good view from the window to outside! I know we are facing a global pandemic, but I didn’t like the way they served breakfast (we couldn’t get what we want, they served us)! The problem with the room and view was fixed right away with a better room, the problem with the key was also solved! The location was nice, it was just across the street from RUA TORRA and walking distance from main streets! They charge from BRL 30 to 35 for parking!
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grabriel was really good and attentive. He help us , on all of our questions , Told us about very cool places to try it out . Great Job Gabriel .
Stayed 1 night in Aug 2020

8/10 Good

Inaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were very friendly!!! Victor bartender/waiter at the steak and Italian restaurant was so nice to us!! Always had a smile on his face and great customer service!!
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Amanda, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the restaurants, bar, and the indoor swimming pool. The room was very quiet and comfortable. We slept great!
Stayed 4 nights in Sep 2018

10/10 Excellent

Robinson, Balneário Camboriú

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, peaceful, beautiful place and have a good location...
Stayed 3 nights in Aug 2018

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent installations and location. Very clean with great costumer service
Stayed 1 night in Aug 2017

10/10 Excellent

Adriana, Rio, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous luxurious hotel! Great for kids!
We had a fabulous 8-day stay at Wish Serrano Resort. The hotel is absolutely gorgeous! The staff is always attentive to the guest's needs and promptly accommodated all my requests. It was my B-Day when we checked in, so there was a box of fine chocolate with a very nice birthday card. Fantastic pools! We loved the indoor/ heated one. The restaurants(4) are great and breakfast(included) is delicious with a wide variety of food, serving even gluten-free cakes and breads. Now the best part: there is a state-of-the- art kids playroom with several monitors, so children 5yrs and up can stay there with monitors from 8am-10pm at no charge! My 10 year old son didn't want to leave the playroom and it was a hard task to convince him to explore Gramado with me. There is a tennis court, so monitors play tennis with kids too, besides playing cards, board games, doing artwork, etc. Can't wait to go back to Wish Serrano! Thank you!

6/10 Okay

Bianca , Atlanta

Disliked: Staff & service
Nice resort but poor restaurant service
Overall the resort is nice quality. Room was OK but not at 4 Star US level. good service at the front desk and morning buffet. The major issue came during dinner at their casual restaurant. I ordered 1/2 bottle of red wine from a respectable vineyard. When it was opened it clear that it had gone bad. Air had leaked into the bottle past the cork and made the wine smell like horse manure. It was totally and positively awful... I mentioned it to our waiter who then sent over another supervisor. We explained that the wine was bad but he simply explained that they do not accept returns and would not replace or refund our money. He didn't even want to test it himself. It said it was hotel policy that I pay for it even if I didn't like it. In my extensive travels around the world it is common to have an occasional spoiled bad bottle of wine due to the cork. There are typically between 5-6% of corked wines go bad if they are not stored properly. Its not a big deal...simply get me another one that is good. In the past the restaurants have been very apologetic and quickly replaced it. For the Wish Serrano hotel to charge me and act like it was my fault is not acceptable.

8/10 Good

Martin, Anapolis, Goias Brazil

Liked: Staff & service, property conditions & facilities
Good hotel...But
Good hotel but had to change rooms because you can hear alot of noise through walls. Hotel would only change to same category room. Made us feel like we werent a good customer just one getting a cheaper room even though rooms were expensive