6/10 Okay
Alice
Travelled with partner
23 Oct 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stayed at the BlueJay for the Grand Rapids Marathon and as I was late in making hotel arrangements, this was the only left hotel available within walking distance of the race. I had to pay $350/night when the normal rate is $227 (or there abouts with all the fees). It was quite pricey for about 10 hours of stay and I didn't appreciate being taken advantage of.
What they don't tell you is that there is no front desk and no staff. You have to have a smart phone to check in/check out and to access your room both the hotel itself and your room.
Check out is 10 am. I planned to be running at 10 am, so if my partner was not leaving the hotel at 7:30 am, when I did for the race, I'm not sure how we were supposed to check out on time as I do not carry my phone when running and the reservation was tied to me. They charge an extra $25 for the privilege of late check out . . .
There is no coffee in the room, but there is a kitchen downstairs with a Nespresso machine. I don't know how to use a Nespresso, I don't have one and I have only used one a couple of times at other hotels. They had no instructions. I attempted to make coffee by what I could see, but there was no love from the coffee maker and no caffeine for me.
The room was nice and clean, but the amenities were spare. Although as I was only there 10 hours and slept for most of them, it didn't matter.
Alice
Stayed 1 night in Oct 2024