6/10 Okay
Ashley
Travelled with family and small children
22 Dec 2024
Liked: Cleanliness, staff & service
We were excited to book this property because it has an indoor pool. When checking in we were told they were undergoing renovations but the pool was open. What they failed to tell us was the sign on the pool door that says “pool temp low, swim at your own risk”. The pool temp wasn’t low, it was frigid! The room wasn’t even warm, and I’d guess the water was 50-60.
The room itself was nice and the bed comfortable. We liked that the pull out sofa had everything we needed in the closet so my daughter could use it. However, at 5:30 in the morning the hvac unit (behind the grate in the wall) started beeping and woke us all up. We decided to just check out early and head on home.
We usually like doubletree, but I would rather the hotel be upfront about the amenities rather than wait until we check in.
Ashley
Stayed 1 night in Dec 2024