4/10 Poor
Marie
Travelled with family
6 Nov 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The property is centrally located, close to the train, tram, and coach stations. It is also within walking distance of the cable car, as well as shops in the city.
However, we faced several issues during our stay. There was not enough bedding provided for our group, and when we brought this up, the receptionist responded with sarcasm. Additionally, the fridge was leaking; when we reported this to the receptionist, who was also working as the barman that day, she advised us to place a towel on the floor to catch the leak. She mentioned that she couldn't do anything further at that moment and promised to call the engineer the next day, but no action was taken during our stay.
Furthermore, for five people over the course of three days, we only received one and a half rolls of toilet paper. No one came to clean or refresh the apartment, and the breakfast was not worth the price—there was barely anything available.
Marie
Stayed 2 nights in Oct 2024