4/10 Poor
Steve&Theresa, New Zealand
17 July 2018
Disliked: Property conditions & facilities, room comfort
Rats Rats Rats
Although being initially excited about our stay on the Majestic... combined with the anticipation of experiencing the Halong Bay environment, the Majestic (and its service over two days) definitely needs improvement:
Firstly, we had RATS in the ceiling and walls... and not just a squeak, but continual squeaks and knawing at the timber boards. In other words, no sleep for both night!!! Thus, when addressing this to the crew and hosts each night, one could see that there was no intent to fix the problem. Even our suggestion of bait-poison (drying out bait so that there is no smell) was not an option... despite the obvious 'sawdust' on the dining tables showing that the boat will one day inevitably sink. On top of that, one wonders what happens in the kitchen when everyone is trying to sleep.
Secondly, we were NOT allowed to swim in the sea during 'down time': it was the second day, and being so hot, there were a few spots one could swim (e.g. kayak to a beach)... However, even though we were given beach towels for the day out (being strange that we were given these), this meant nothing... as other staff 'apologized' stating that there is no swimming in sea. The only swim option occurred on day three in a collective area in the morning
And additional to our second day on this cruise, we must have visited 'Pearl Farm' at least THREE times.
Overall, more thought is needed for those customers doing three days/two nights.. along with something done about the rat infestation.
Steve&Theresa
Stayed 2 nights in Jul 2018
