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Wyndham Legend Halong Hotel

4.5 star property
Luxury Ha Long hotel in Bai Chay with 3 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Wyndham Legend Halong Hotel

Outdoor pool, pool loungers
Exterior
Deluxe Room, 2 Single Beds, Non Smoking
3 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
  • Gym
    Gym
  • Pool
    Pool
  • Room service
    Room service
The price is AU$96
Price available on 3/11/2024
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Room options

Available filters for rooms
Showing 24 of 24 rooms

Superior Room, 1 King Bed, Accessible, Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Deep-soaking bath
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Superior Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Deep-soaking bath
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking (Family)

In-room safe, desk, laptop workspace, soundproofing

Superior Room, 1 King Bed, Non Smoking (Family)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Deep-soaking bath
Private bathroom
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Non Smoking (1 King Bed and 2 Twin Beds)

In-room safe, desk, laptop workspace, soundproofing

Family Suite, 2 Bedrooms, Non Smoking (1 King Bed and 2 Twin Beds)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
2 bedrooms
Hairdryer
  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premium Room, 2 Single Beds (Superior)

In-room safe, desk, laptop workspace, soundproofing

Premium Room, 2 Single Beds (Superior)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Deep-soaking bath
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Executive Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Deep-soaking bath
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Non Smoking (2 twin beds)

In-room safe, desk, laptop workspace, soundproofing

Superior Room, Non Smoking (2 twin beds)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Deep-soaking bath
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Deep-soaking bath
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Executive Room, 1 King Bed, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Deep-soaking bath
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Deep-soaking bath
  • 42 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Deep-soaking bath
Private bathroom
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 3 Bedrooms, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Penthouse, 3 Bedrooms, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
3 bedrooms
Hairdryer
  • 750 sq m
  • Sleeps 10
  • 3 King Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (Superior)

In-room safe, desk, laptop workspace, soundproofing

Premium Room, 1 King Bed, Non Smoking (Superior)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Deep-soaking bath
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Grand Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Deep-soaking bath
  • 100 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

In-room safe, desk, laptop workspace, soundproofing

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Twin Room - Non-Smoking

In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room - Non-Smoking

In-room safe, desk, laptop workspace, soundproofing

Superior Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for King Junior Suite-Non-Smoking

In-room safe, desk, laptop workspace, soundproofing

King Junior Suite-Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Premier Twin/Double Bed

In-room safe, desk, laptop workspace, soundproofing

Superior Premier Twin/Double Bed

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room

In-room safe, desk, laptop workspace, soundproofing

Superior Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe King Room - Non-Smoking

In-room safe, desk, laptop workspace, soundproofing

Deluxe King Room - Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room - Non-Smoking

In-room safe, desk, laptop workspace, soundproofing

Superior King Room - Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Room

In-room safe, desk, laptop workspace, soundproofing

Superior Family Room

  • Sleeps 2
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Executive Deluxe Room

In-room safe, desk, laptop workspace, soundproofing

Executive Deluxe Room

  • Sleeps 2
  • 1 King Bed

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About the area

Map
No. 12 Halong Street, Bai Chay, Ha Long, Quang Ninh, 200000

What's nearby

  • Bai Chay Market - 12 min walk
  • Sun World Ha Long Park - 2 min drive
  • Ha Long International Cruise Port - 3 min drive
  • Halong Bay Marina - 5 min drive
  • Ha Long Night Market - 6 min drive

Getting around

  • Cai Lan Station - 10 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 149 min drive

Restaurants

  • ‪Wyndham Legend Halong Hotel - ‬10 min walk
  • ‪Nhà Hàng Hồng Hạnh 3 - ‬8 min walk
  • ‪Lau-Hai San Tuoi Song - Song Nghĩa 68 Restaurant - ‬17 min walk
  • ‪Hana Korea - ‬2 min drive
  • ‪Thien Anh Restaurant - ‬20 min walk

About this property

Wyndham Legend Halong Hotel

Luxury hotel near Bai Chay Market
Located close to Sun World Ha Long Park and Long Tien Pagoda, Wyndham Legend Halong Hotel provides a poolside bar, a terrace and dry cleaning/laundry services. Indulge in aromatherapy, a massage and a body treatment at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Free in-room WiFi is available to all guests, along with a bar and a gym.
Other perks include:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking
  • Limo/town car service, buffet breakfast (surcharge) and express check-out
  • A porter/bellboy, luggage storage and a banquet hall
Room features
All 217 rooms offer comforts, such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and dressing gowns.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with deep-soaking baths and free toiletries
  • LCD TVs with satellite channels
  • Wardrobes/cupboards, free infant beds and daily housekeeping

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: VND 531,300 for adults and VND 265,650 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blue Bay
  • Chinese Restaurant
  • La Terrasse Café And Bar
  • Sakura
  • Vivino

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 21 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Local culture and ecosystem education

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
Guests under 18 years old must provide proof of a negative PCR test (issued within 72 hours before check-in) during check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 796950.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately VND 531300 for adults and from VND 265650 for children
  • Airport shuttle fee: VND 2730000 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 796950.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Wyndham Legend Hotel
Wyndham Legend Halong
Wyndham Legend Hotel
Wyndham Legend Halong
Wyndham Legend
Hotel Wyndham Legend Halong Hotel Ha Long
Ha Long Wyndham Legend Halong Hotel Hotel
Hotel Wyndham Legend Halong Hotel
Wyndham Legend Halong Hotel Ha Long
Wyndham Legend Halong
Wyndham Legend Halong Hotel Hotel
Wyndham Legend Halong Hotel Ha Long
Wyndham Legend Halong Hotel Hotel Ha Long

Frequently asked questions

Does Wyndham Legend Halong Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Wyndham Legend Halong Hotel?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Wyndham Legend Halong Hotel on 3 Nov 2024 start from AU$95.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Wyndham Legend Halong Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Wyndham Legend Halong Hotel?

Self-parking is free at this property.

What time is check-in at Wyndham Legend Halong Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Wyndham Legend Halong Hotel?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Wyndham Legend Halong Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 2730000 per vehicle applies.

Where is Wyndham Legend Halong Hotel located?

Located in Bai Chay, this luxury hotel is within 1 mi (2 km) of Bai Chay Market and Sun World Ha Long Park. Nha Tho Hon Gai Temple and Long Tien Pagoda are also within 3 mi (5 km).

Wyndham Legend Halong Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 102 out of 172 reviews" "
Rating 8 - Good. 39 out of 172 reviews" "
Rating 6 - Okay. 17 out of 172 reviews" "
Rating 4 - Poor. 11 out of 172 reviews" "
Rating 2 - Terrible. 3 out of 172 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ken

The view
Stayed 1 night in Sep 2024

8/10 Good

Jin Woo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. & kind
Stayed 1 night in Jul 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best hotel among other hotels so far on my trip in Vietnam and Thailand 4 stars
Stayed 1 night in Jul 2024

10/10 Excellent

Bich-Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular view. Spotless room. Excellent services
Stayed 1 night in Jul 2024

6/10 Okay

Liang

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Average
I have booked 2 type rooms. Executive and Superior. Executive room : has very good view, the room is fabulous, but much more expensive. Superior: they gave me one with very bad smell at the beginning (smells like a place no body stay very long time). I went to reception request to change. They gave me another one with Seaview and smell much better. Food is okay, location is not so good as you gonna need to walk or taxi to anywhere. There is nothing around you can wander. One thing I want to mention that me and my friend both started to coughing after check in. We came to hotel directly without any stop and start to coughing half hour after check in. I thought it’s because of the environment of hotel. However my friend think it’s might be the air of this bay. Not sure about it .
Stayed 1 night in Jun 2024

10/10 Excellent

Thi Phong

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has great view in room balcony but there is nothing to sit down and enjoy the view. They should put a patio set (2 chairs and a small table) so that we can sit on the balcony with a drink to enjoy the view.
Stayed 2 nights in Jun 2024

10/10 Excellent

STEPHANE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel , two nice pools, the staff is really welcoming, nice and helpful. A specific mention to Mr Benjamin at the front desk who is really kind and helpful for finding specific locations. Thanks also to Mrs Lin at the front desk too. The view from the room at the 18th floor is amazing
Stayed 6 nights in May 2024

10/10 Excellent

Gi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 2 nights at the hotel. We got upgraded to Deluxe room , thanks Ms Linh for doing it .
Stayed 2 nights in May 2024

2/10 Terrible

Trieu

Stayed 5 nights in Apr 2024

8/10 Good

byron k.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel but around the areas are not that clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, pools and restaurant with an amazing buffet.
Stayed 1 night in Mar 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the cruise terminal where our sailing race stopped. Excellent service and great food options on site and within walking distance. I will be back in high season to enjoy the area more
Stayed 12 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Just spent a lovely 3 days here in Ha Long Bay. The hotel is quite modern and well kept, and the service very friendly. The hotel has fantastic views over the bay, and of the sunwheel and cable car. Breakfast was very nice - a large selection of European and Vietnamese options. The lunch menu is varied and quick- and reasonably priced. The pools are not heated so very cold in February! In the summer I imagine they would be excellent as the views are so nice. Bed was large and comfy and the bathroom was a high standard.
Stayed 3 nights in Feb 2024

4/10 Poor

Roger, Los Altos

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Purchased superior king size bedroom and it was nothing but SUPERIOR. The room had very bad odor and we kept spraying air freshener every day. The noisy was coming from different tour groups coming and going every day. No VIEW, room was facing a second tower of Wyndham hotel.
Stayed 4 nights in Nov 2023

6/10 Okay

Caitlin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I wanted to like this place so bad. This was supposed to be the luxury stay for my solo trip. The facility is very dated. The rooms smelled like mold and it was very hard to sleep. Only one restaurant was open. I ended up canceling my stay after one night and felt so terrible for it. The staff is some of the friendliest, most helpful and respectful staff. 10/10 for the staff!
Stayed 2 nights in Sep 2023

6/10 Okay

Tuan

Liked: Staff & service
Gym so warm. No air conditioning
Stayed 2 nights in Jul 2023

8/10 Good

MARCEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 4 nights in Jul 2023

10/10 Excellent

Anh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and air conditioned. The same applied to the room, which was very spacious and comfortable. However, the price of the food and drink services (e.g. the breakfast buffet) was much higher than any of the nearby places. I would definitely recommend staying at this hotel but eating somewhere else.

4/10 Poor

Ranga

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
The worst property that I stayed during my 2 week Vietnam trip, worst than a 3 star. The AC was turned down during the night, and was too hot. The food was not tasty. This hotel is in par with all Wyndham scams. Would never stay at a Wyndham ever again.

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, clean hotel, great view and the casino was a bit of a surprise.
Stayed 1 night in Apr 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option as a location - Superb Views
The hotel was chosen as a base to see Halong Bay over a 3 day visit. Its location is excellent. With a sea view you could see all local landmarks and the islands in the bay. The hotel arranged a day tour of the bay and transfers back to hanoi. Dinner and Breakfast options were good although in the off season it is very quiet. My only small negative is it is slightly dated and does need some modernisation but this did not detract from a lovely stay.
Stayed 3 nights in Dec 2022

10/10 Excellent

Verified traveller

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel Staff were amazingly friendly … it was the start of the low season but, on the 24th December they had a Christmas party for locals which took over the only restaurant, the others were closed due to off season whilst this make sense it wasn’t advised in Ada Vance (not one the begrudge others fun) but, don’t operate a hotel when no amenities are available - after a bit of arguing I managed to get food but, ate in my room. I would call it room service but that wasn’t operating. I tried to order online externally 4 times but was cancelled al times and little choice. Pool bar closed (pool was dirty and not attended to) as we’re all the other restaurants / facilities. The mini bar in the room has been taken away and left with a tiny bottle of gin and whiskey .. I tried to indulge in the gin after a long journey there on my first day but, no mixers soo had to persuade one of the restaurant workers to sell me some lemonade as reception said there was nothing they could do— as it was past 11pm most things were closed when I arrived. I do think the hotel need to decide if to open or not I their winter season .. it could be amazing but, sadly nothing like the 5 star I was expecting ! Due to lack of local amenities / shops/ restaurants I strongly urge to hotel to look to reinstate the mini bar if they are to stay open (I don’t buy it was took away due to Covid- this conflicts with the notice in the room “guest like to use fridge for other items “)

4/10 Poor

Stephanie

Disliked: Amenities, property conditions & facilities
I went into the low season and couldnt go outside to walk because it was too dangerous. I went only in front of the hotel and witness someone getting mugged. The staff at the hotel wasnt very concerned about security and the room was smelling very very bad. The food made me sick, twice. I wouldnt never go back to this hotel ever.
Stayed 2 nights in Dec 2022