Hagen Cove Tours and Activities

Need more chairs around pool And a floor length mirror in the room Everything else was great!

Amazing Amazing!! We love this place

I usually have an amazing and relaxing experience at the W. This time started the same way except, starting the morning after my first night, there was a very loud truck in front of the hotel. It was making a constant loud running noise that disturbed my rest significantly. In addition to this, one evening I returned to a fire truck/police scene outside the hotel because a room caught on fire. This left me unable to access the hotel just prior to dinner plans. The hotel manager acted like she didn’t know what noise I was talking about when you could clearly hear the humming sound from the truck. She offered to comp the $87/night resort fee despite this being a >$5k spend including my stay and spa treatments. I was grateful but underwhelmed. I would have hoped for better compensation given the circumstances.