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"The exterior looks old but the interior seems to have been renovated and it is in excellent condition including the room we were in. The private onsens are in outstanding condition, the public onsens are great although not as good. The breakfast was excellent with several Japanese and western dishes. The place is close enough to the train station to walk but far enough so that the noise of the town does not bother. "

"Quite simply one of, if not the best hotel I have stayed at. Getting there was the only challenging part for me because I took the wrong bus. The hotel does offer a shuttle bus that in retrospect I should have taken advantage of. The staff was incredible and went above and beyond to answer any questions and make my stay comfortable. The views from the lobby and my room were breathtaking. The room and bathroom were very spacious. I wish I stayed longer, but I only stayed one night and did not have enough time to take advantage of all the many hotel amenities. The onsen was fun and the breakfast buffet was incredible. Overall, it was an incredible experience highlighted by the hardworking and welcoming staff."

"Excellent staff service and meals, made our first onsen and ryokan experience very memorable! "

"It is very close to Yumoto station and close to local shops. Staffs are kind and hospitable. "

"Good food great service"

"Very close to Odawara Station, Castle and Lusca shopping mall. Great launch base for Hakone. "

"A delight, and the front staff is very helpful for those of us who can’t read kanji. Go to Yu no Sato while everyone else is eating. "

"Everything was amazing, staff very friendly, and food incredible. "

"Smooth check in process, friendly staff, delicious food, great hot spring experience, and stunning lake views. Every wonderful thing you can imagine for a short holiday you can get it here. "