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Hakone Hotel

4.0 star property
Lakefront hotel with 2 restaurants and bar/lounge

Photo gallery for Hakone Hotel

Exterior
Lounge
Public bath
View from room
View from room
In the shadow of Hakone Shrine, Hakone Hotel offers a serene retreat with two hot springs and an indoor mineral onsen. Relax in the garden, enjoy a meal at one of two restaurants or unwind with free WiFi - previous guests have praised the helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi
The current price is AU$329
includes taxes & fees
17 Feb - 18 Feb

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Premium Fourth Room with Lake View, Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Premium Fourth Room with Lake View, Non Smoking with French Dinner at 6pm

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Separate bath and shower
Private bathroom
Toilet with electronic bidet
  • 110 sq m
  • Lake view
  • Sleeps 6
  • 4 Single Beds

View all photos for Moderate twin room, Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Moderate twin room, Non Smoking with French Dinner at 6pm

Highlights

Air conditioning
Heating
Fridge
LED TV
Separate bath and shower
Private bathroom
Toilet with electronic bidet
Hairdryer
  • 34 sq m
  • Partial lake view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Suite, Lake View, Non Smoking, with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Suite, Lake View, Non Smoking, with French Dinner at 6pm

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Separate bath and shower
Private bathroom
Toilet with electronic bidet
  • 82 sq m
  • Lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Japanese style Room with Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Japanese style Room with Lake View, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LED TV
Separate bath and shower
Private bathroom
Toilet with electronic bidet
  • 89 sq m
  • Lake view
  • Sleeps 6
  • 2 Single Futons

View all photos for Junior Suite with Balcony and Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Junior Suite with Balcony and Lake View, Non Smoking

Highlights

Balcony or patio
Individually decorated
Air conditioning
Heating
Fridge
LED TV
Separate bedroom
Separate bath and shower
  • 56 sq m
  • Lake view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Double Room with Lake View, Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Double Room with Lake View, Non Smoking with French Dinner at 6pm

Highlights

Air conditioning
Heating
Fridge
LED TV
Separate bath and shower
Private bathroom
Toilet with electronic bidet
Hairdryer
  • 40 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room with Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Superior Twin Room with Lake View, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LED TV
Separate bath and shower
Private bathroom
Toilet with electronic bidet
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior twin room -2nd and 3rd Floor,Non Smoking,with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Superior twin room -2nd and 3rd Floor,Non Smoking,with French Dinner at 6pm

Highlights

Air conditioning
Heating
Fridge
LED TV
Separate bath and shower
Private bathroom
Toilet with electronic bidet
Hairdryer
  • 38 sq m
  • Lake view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Double Room with Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Double Room with Lake View, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LED TV
Separate bath and shower
Private bathroom
Toilet with electronic bidet
  • 40 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room with Lake View, Non Smoking (Upper floor)

In-room safe, desk, free WiFi, bed sheets

Superior Twin Room with Lake View, Non Smoking (Upper floor)

Highlights

Air conditioning
Heating
Fridge
LED TV
Separate bath and shower
Private bathroom
Toilet with electronic bidet
Hairdryer
  • 38 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Beds

View all photos for Junior Suite with Balcony and Lake View,Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Junior Suite with Balcony and Lake View,Non Smoking with French Dinner at 6pm

Highlights

Balcony
Individually decorated
Air conditioning
Heating
Fridge
LED TV
Separate bedroom
Separate bath and shower
  • 55 sq m
  • Lake view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Suite with Balcony and Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Suite with Balcony and Lake View, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Fridge
LED TV
Separate bath and shower
Private bathroom
  • 83 sq m
  • Lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Moderate Twin Room, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Moderate Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LED TV
Separate bath and shower
Private bathroom
Toilet with electronic bidet
  • 33 sq m
  • Partial lake view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Japanese-style Rooms, Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Japanese-style Rooms, Non Smoking with French Dinner at 6pm

Highlights

Air conditioning
Heating
Fridge
LED TV
Separate bath and shower
Private bathroom
Toilet with electronic bidet
Hairdryer
  • 88 sq m
  • Lake view
  • Sleeps 6
  • 2 Single Futons

View all photos for Premium Fourth Room with Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Premium Fourth Room with Lake View, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Separate bath and shower
Private bathroom
Toilet with electronic bidet
  • 110 sq m
  • Lake view
  • Sleeps 6
  • 4 Single Beds

View all photos for Superior twin room Upper floor, Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Superior twin room Upper floor, Non Smoking with French Dinner at 6pm

Highlights

Air conditioning
Heating
Fridge
LED TV
Separate bath and shower
Private bathroom
Toilet with electronic bidet
Hairdryer
  • 38 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Beds

View all photos for Suite with Lake View

In-room safe, desk, free WiFi, bed sheets

Suite with Lake View

  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Fourth Room

In-room safe, desk, free WiFi, bed sheets

Premium Fourth Room

  • Sleeps 4
  • 2 Single Beds

View all photos for Japanese-Style Room-Non-Smoking

Coffee and/or coffee maker

Japanese-Style Room-Non-Smoking

  • Sleeps 6
  • 4 Single Futons

View all photos for Superior Twin Room

In-room safe, desk, free WiFi, bed sheets

Superior Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite

In-room safe, desk, free WiFi, bed sheets

Junior Suite

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room (Upper floor)

In-room safe, desk, free WiFi, bed sheets

Superior Twin Room (Upper floor)

  • Sleeps 2
  • 2 Double Beds

View all photos for Moderate Twin Room-Non-Smoking

In-room safe, desk, free WiFi, bed sheets

Moderate Twin Room-Non-Smoking

  • Sleeps 3
  • 2 Single Beds

View all photos for Moderate Twin Room

In-room safe, desk, free WiFi, bed sheets

Moderate Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for King Room with Lake View

In-room safe, desk, free WiFi, bed sheets

King Room with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room with Lake View, Non Smoking with French Dinner at 6 Pm

In-room safe, desk, free WiFi, bed sheets

Double Room with Lake View, Non Smoking with French Dinner at 6 Pm

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Prince Hakone Lake Ashinoko

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, (727)
The price is AU$401
includes taxes & fees
19 Feb - 20 Feb
The Prince Hakone Lake Ashinoko
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About the area

Map
65 Hakone Hakone-Machi, Kanagawa, Hakone, Kanagawa-ken, 250-0521

What's nearby

  • Lake Ashi - 6 min walk
  • Hakone Shrine - 5 min drive
  • Hakone Kowakien Yunessun - 10 min drive
  • Hakone Open Air Museum - 11 min drive
  • Ōwakudani - 15 min drive

Getting around

  • Kowakidani Station - 9 min drive
  • Hakone Miyanoshita Station - 11 min drive
  • Tokyo (HND-Haneda) - 96 min drive

Restaurants

  • ‪箱根神社 お休処 - ‬5 min drive
  • ‪Bakery&Table箱根 - ‬18 min walk
  • ‪深生そば - ‬17 min walk
  • ‪湖畔荘 - ‬3 min drive
  • ‪あしのこ茶屋 - ‬18 min walk

About this property

Hakone Hotel

Upscale hotel near Lake Ashi
Near Hakone Shrine, Hakone Hotel provides an indoor mineral hot spring (onsen), a garden and a bar. For some rest and relaxation, visit the 2 hot springs. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi.
Other perks include:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), hot springs on-site and a lift
  • A banquet hall, a vending machine and a front desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Hakone Hotel have comforts, such as air conditioning, in addition to amenities, such as free WiFi and safes.
More amenities include:
  • Bathrooms with separate baths/showers and toilets with electronic bidets
  • Fridges, coffee/tea makers and heating

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,200 to 3,200 for adults and JPY 900 to 2,100 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 2 hot springs

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • On a lake

Spa

  • 2 hot springs
  • Hot springs open from 2:00 PM - midnight
  • Hot springs water temperature - 41 ºC
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - midnight
Front desk staffed during limited hours
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 3200 to 3200 for adults and JPY 900 to 2100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 2:00 PM to midnight
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transport to and from this property
Guests with tattoos are not able to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Hotel
Hotel Hakone
Hakone Hotel Machi
Hakone Hotel Hotel
Hakone Hotel Hakone
Hakone Hotel Hotel Hakone

Frequently asked questions

Is Hakone Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hakone Hotel?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Hakone Hotel on 17 Feb 2025 start from AU$328.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hakone Hotel?

Self-parking is free at this property.

What time is check-in at Hakone Hotel?

Check-in start time: 3 PM; check-in end time: 11 PM.

What time is check-out at Hakone Hotel?

Checkout is at 11 AM.

Where is Hakone Hotel located?

Situated on a lake, this hotel is within a 10-minute walk of Hakone Karakuri Museum and Lake Ashi. Hakone Shrine is 1.5 mi (2.4 km) away.

Hakone Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 313 out of 653 reviews
Rating 8 - Good. 239 out of 653 reviews
Rating 6 - Okay. 77 out of 653 reviews
Rating 4 - Poor. 18 out of 653 reviews
Rating 2 - Terrible. 6 out of 653 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly staffs, great food. Highly recommended!
Stayed 2 nights in Jan 2025

10/10 Excellent

CHEOLKYU, LITCHFIELD PARK

Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic view and peaceful environment
Stayed 1 night in Dec 2024

2/10 Terrible

Hidenori

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and view are excellent. But the service of the hotel is terrible. They don’t care about the request of clients. The cleaning staff are in their seventies. The number of the staff is very much limited because the hotel cut their cost
Stayed 1 night in Jan 2025

10/10 Excellent

Marshall

Stayed 2 nights in Nov 2024

10/10 Excellent

Deisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a beautiful view of mt Fuji. The only thing I can say that was bad, would be that we were not able to control the heat. The rooms where very toasty.
Stayed 2 nights in Dec 2024

8/10 Good

Gloria

Stayed 2 nights in May 2024

4/10 Poor

FEDERICO

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Booked 2 nights at this “great” hotel, only to find there’s no shuttle from the nearest train station. Instead, I endured a cramped 2-hour bus ride to get there. Upon arrival at 14:00, I wasn’t allowed early check-in. Dining options? Hotel restaurants charging $120 per person or nearby spots that only take cash and close at 16:00. Need an ATM? You’re directed to a 7/11 that’s 2 km away—enjoy the walk, or wait for a $1.50 bus each way. The famed baths—allegedly the hotel’s crown jewel—are small and underwhelming. For $260 a night plus an onsen tax, you’d expect large baths with outdoor options, maybe a cold pool or sauna. Reality? Two baths: one tiny with two hot tubs and another slightly better one with jets and an open-air tub. They alternate between men and women in the morning and evening, so you don’t get to choose. The property itself feels like it peaked 40 years ago—lots of wood and bronze—but luxury is more than hardwood floors and marble columns. It’s about service, and here it’s sorely lacking. Guests must hand in their keys when leaving and retrieve them on return, which can take 2–15 minutes depending on staff. Yes, there are plush lounges with stunning Mount Fuji views. But wine? You need to buy a special 500 yen coin to get a measly 60ml from a dispenser. That’s not luxury—it’s a joke. Avoid this place unless you enjoy overpriced mediocrity dressed up as grandeur.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sanjiv

Liked: Cleanliness, staff & service, property conditions & facilities
The view from our room was incredible. We were fortunate to get Clear sky and the view of Mount Fuji.
Stayed 1 night in Nov 2024

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kazue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good view
Stayed 2 nights in Oct 2024

8/10 Good

Yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great except price

10/10 Excellent

jeffrey

Stayed 1 night in Oct 2024

8/10 Good

Fabio

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location of the property is amazing right in front of Lake Ashi. Beautiful views and close to trails and historical areas. The hot spring spa (onsen) are very nice and clean. The hotel itself is old and a bit dated but still worth it.
Stayed 1 night in Oct 2024

2/10 Terrible

liwei

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I am very shocked and disappointed with this property, especially since the room's condition resembles a 90's style with 70's facilities. The carpet is stained with coffee drops, and it's dirty, dark, and uncomfortable. They don’t provide body lotion in a $900/night room. I never expected Japan's renowned resort to be like this. The food is not delicious either; the breakfast in particular makes you feel like you don't want to return. Overall, I am very disappointed, and I don’t think it's worth it.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hakone Stay
The hotel is impressive, very well maintained in common areas. There is a very nice lounge with great views. The location is phenomenal, you can see the pirate ships moving about the lake. The room was very spacious and had an amazing view. The on-site public onsen also had a great view. Note that if you do not get dinner on the property most restaurants in Hakone closed at 4pm it seemed (assuming guests are staying at a Ryokan?).
Stayed 1 night in Oct 2024

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was going to charge us again for our child even when my reservations that was prepaid showed 2 adults & 1 child. I had to keep insisting even when I showed our booking included a child.
Stayed 1 night in Oct 2024

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Maximilian

Stayed 1 night in Aug 2024

6/10 Okay

Bofei

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is old. The hot spring is too hot
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place! Perfect Location!
The place is amazing. Big room, high ceilings. Great view! On the negative side elevator doesn’t go to the 2nd floor rooms.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing resort stay with great view of Lake Ashi.
Stayed 2 nights in May 2024

8/10 Good

Colleen, Hoppers Crossing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel but using the hot water in the bathroom was a problem. A lot of water was wasted before it became warm to have a shower.
Stayed 4 nights in May 2024

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer, west kelowna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels is very peaceful. There is nothing like ending your night on the grass while looking at the Mt. Fuji sunset. We loved our stay. They even included kids skippers. The onsen has Mt Fuju views depending the day you go. The rooms are big, I recommended the water view.
Stayed 2 nights in Apr 2024

General hotel information

Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
4.0
Address
65 Hakone Hakone-Machi, Kanagawa, Kanagawa-ken