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Best Western Premier Alsterkrug Hotel

4.0 star property
Family-friendly Hamburg hotel in Hamburg-Nord with 2 restaurants

Photo gallery for Best Western Premier Alsterkrug Hotel

Exterior
Fitness facility
Sauna, steam room
Bar (on property)
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Gym
  • 24/7 front desk
  • Parking available
  • Room service
The current price is AU$187
includes taxes & fees
21 Mar - 22 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Premium Room, 1 Double Bed, Garden View (Quiet Location)

Premium Room, 1 Double Bed, Garden View (Quiet Location)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Premium Room, 1 Double Bed, Garden View (Quiet Location)

Premium Room, 1 Double Bed, Garden View (Quiet Location)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 19.8 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Holiday Inn Hamburg - City Nord by IHG

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, (1007)
The price is AU$160
includes taxes & fees
7 Mar - 8 Mar
Holiday Inn Hamburg - City Nord by IHG
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About the area

Map
Alsterkrugchaussee 277, Hamburg, HH, 22297

What's nearby

  • Hagenbeck Zoo - 7 min drive
  • Hamburg Messe and Congress - 8 min drive
  • Reeperbahn - 10 min drive
  • Volksparkstadion - 11 min drive
  • Miniatur Wunderland - 12 min drive

Getting around

  • Dakarweg Hamburg Station - 6 min drive
  • Alsterdorf U-Bahn - 15 min walk
  • Hamburg Airport (HAM) - 6 min drive

Restaurants

  • ‪Croque Factory - ‬2 min drive
  • ‪Café Himmelsschreiber - ‬14 min walk
  • ‪Burger King - ‬5 min walk
  • ‪Braband - ‬2 min walk
  • ‪Alsterdorfer Backhus - ‬14 min walk

About this property

Best Western Premier Alsterkrug Hotel

Upscale family-friendly hotel near Hagenbeck Zoo
Located close to Hamburg Messe and Congress and Hamburg City Hall, Best Western Premier Alsterkrug Hotel provides a terrace, a garden and dry cleaning/laundry services. Active travellers can enjoy rowing/canoeing, cycling and boating at this hotel. Take some time to relax at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and German cuisine. Free in-room WiFi is available to all guests, along with a fireplace in reception and car hire on-site.
Additional perks include:
  • Buffet breakfast (surcharge), bike hire and valet parking (surcharge)
  • A cruise ship terminal shuttle, an electric car charging station and express check-out
  • Express check-in, supervised childcare (surcharge) and an electric bike charging station
  • Guest reviews say good things about the overall condition
Room features
All 106 individually furnished rooms boast comforts, such as first-run films and pillow menus, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
  • Heating and portable fans
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and free toiletries
  • 50-inch flat-screen TVs with Netflix, streaming services and premium channels
  • Wardrobes/cupboards, first-run films and daily housekeeping

Languages

Croatian, English, German, Italian, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free offsite parking within 2 metres
  • Street parking available
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Onsite parking available only on request
  • Uncovered parking on site (EUR 8 per day)
  • Covered valet parking on site (EUR 18 per day)
  • Onsite parking options include a garage

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 27 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Braband Bistro & Wein
  • Restaurant Alsterkrug

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Boat
  • Canoeing
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Conference centre (2,669 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Outdoor furniture
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels
  • First-run films
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Limited room service
  • Restaurant dining guides

More

  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 40
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 69.0 per night.

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 27 per person
  • Uncovered self-parking fee: EUR 8 per day
  • Valet parking fee: EUR 18 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 69.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards, mobile payments and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transport to and from this property
Parking height restrictions apply
Guests under 7 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Alsterkrug
Alsterkrug Hotel
Best Western Alsterkrug
Best Western Premier Alsterkrug
Best Western Premier Alsterkrug Hamburg
Best Western Premier Alsterkrug Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Hotel Alsterkrug Best Western
Best Premier Alsterkrug
Best Western Premier Alsterkrug Hotel Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Best Western Premier Alsterkrug Hotel Hotel Hamburg

Frequently asked questions

Is Best Western Premier Alsterkrug Hotel pet-friendly?

Yes, Best Western Premier Alsterkrug Hotel allows cats and dogs (limit 1 total). There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Best Western Premier Alsterkrug Hotel?

As of 21 Feb 2025, prices found for a 1-night stay for 2 adults at Best Western Premier Alsterkrug Hotel on 21 Mar 2025 start from AU$186.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Premier Alsterkrug Hotel?

Self-parking is available for EUR 8 per day. Valet parking is available for EUR 18 per day. There is free parking nearby.

What time is check-in at Best Western Premier Alsterkrug Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western Premier Alsterkrug Hotel?

Checkout is at 11 AM. Late checkout is available for EUR 40 (subject to availability).

Where is Best Western Premier Alsterkrug Hotel located?

Located near the airport, this family-friendly hotel is within 6 mi (10 km) of Hagenbeck Zoo, Hamburg Messe and Congress and Reeperbahn. Hamburg City Hall and St. Pauli Piers are also within 6 mi (10 km). Alsterdorf U-Bahn is 15 minutes by foot and Lattenkamp U-Bahn is 22 minutes.

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Best Western Premier Alsterkrug Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 132 out of 289 reviews
Rating 8 - Good. 119 out of 289 reviews
Rating 6 - Okay. 26 out of 289 reviews
Rating 4 - Poor. 8 out of 289 reviews
Rating 2 - Terrible. 4 out of 289 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mathew

Nice hotel, clean rooms, close to airport.
Stayed 3 nights in Jun 2024

8/10 Good

Shun-Ping

quiet even near to airport, and free parking : )
Stayed 2 nights in Nov 2023

10/10 Excellent

Joni

Centrally located near the airport and walkable to the Ubon train.
Stayed 4 nights in Oct 2023

10/10 Excellent

Roswita

Great Restaurant!
Absolutely delightful German restaurant dinner! Surprised & Thrilled!
Stayed 1 night in Apr 2024

10/10 Excellent

Manfred

Nice property
Stayed 2 nights in May 2022

8/10 Good

Robert

Wonderful facility. Beautiful rooms and great service from all customer agents working there. From housekeeping to front desk and kitchen. But be aware if you need parking you need to arrange prior to arrival. There is street parking but not always easy to find.
Stayed 1 night in Jul 2024

8/10 Good

Jane

HAMBURG
Lovely hotel, booked as we had a concert to go to at the sports hall near by, but a little bit far out of Hamburg, had to get a bus then a train in.
Stayed 2 nights in Feb 2024

10/10 Excellent

Todd

The only issue was road construction all down the street in front of the building. Not much that they can do about that!
Stayed 3 nights in Aug 2024

10/10 Excellent

Horst

Nicely renovated property. Clean rooms for a reasonably price. Local transportation is ok, but scheduled too infrequently (weekend). Staff was very friendly and helpful.
Stayed 2 nights in Aug 2022

8/10 Good

Teemu

Good service, poor wifi
+ Very good and polite service + Good and clean sauna/spa facilities - Noise isolation between the room and corridor could been better - Wifi quality was poor
Stayed 4 nights in May 2022

8/10 Good

Mette

Perfectly situated for my office
Very nice hotel which is perfect situated considering my office is within walking distance. Lovely breakfast and restaurant- both highly recommended. The rooms are nice, but I had trouble to sleep this time as there was a constant noise from the washing machines during all night. The cleaning in the room could be better. It was quite superficial; my lenses on the night table were still there after 2 days. Furthermore I used the small body lotion but never got another one. The personnel is very nice and professional. I will definitely stay there again.
Stayed 2 nights in Feb 2024

8/10 Good

Niklas

Baustelle vor der Tür, wenig und unübersichtliche Park Situation
Stayed 1 night in Feb 2025

10/10 Excellent

Fredy

Stayed 1 night in Jan 2025

10/10 Excellent

Björn

War alles bestens
Stayed 1 night in Jan 2025

10/10 Excellent

Bünyamil

Super toll empfangen, saubere Bettwäsche, Zimmer mit Terasse ubd jeder hatte seine Handtücher und Bademäntel
Stayed 1 night in Dec 2024

10/10 Excellent

Thorsten.J

Sehr nettes freundliches Personal. Waren sehr zufrieden. mfg: Th.J.K
Stayed 2 nights in Nov 2024

10/10 Excellent

Elke

Tolles Hotel, sauber, freundlich, zuvorkommend, jederzeit gerne wieder
Stayed 2 nights in Nov 2024

10/10 Excellent

Peter

Stayed 1 night in Oct 2024

10/10 Excellent

Marcin

Stayed 1 night in Sep 2024

10/10 Excellent

Lisiane

Stayed 1 night in Sep 2024

8/10 Good

Doreen

Baustelle vor Hotel 😢viel Verkehr
Stayed 3 nights in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Forfærdeligt ophold
Hotellets klima har ikke virket i 3 dage, de gør ikke noget ved det. Værelserne var så varme, det ødelagde hele ferien da vi ikke kunne opholde os på værelset på noget tidspunkt. Og vi kunne heller ikke falde i søvn om natten pga varmen.
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Stayed 5 nights in Aug 2024

10/10 Excellent

Ole

Dejligt hotel. Dejligt med aircondition. Sengen var dog lidt hård efter min mening - men fantastisk
Stayed 3 nights in Aug 2024

10/10 Excellent

Svein

Stayed 1 night in Aug 2024