4/10 Poor
Tricia
Travelled with partner
14 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived all was well, then as we were relaxing we were approached by a staff member asking for money to play a game(bingo other games). We didn't pay the money or play the game and he never spoke to us the rest of our stay. Anytime outside, we witnessed staff asking patrons for cigarettes. The kitchen staff was friendly, however the same food was served everyday. The bar staff was friendly, but was told by one staff member ice coffee wasn't included in the all inclusive package we paid for. The cleaning staff came early every morning, making much noise, opening our door without permission as we were trying to sleep. There was no entertainment during the day unless the manager came to the location then the staff would put on music. The life guard only came out to get people out of the pool. No one brought out chairs or furniture cushions for guests. The evening entertainment was geared to those who paid extra privately to the staff or bought them drinks. The last day we had a late flight, paid an extra day to check out late and as soon as we brought our bags down to wait for our transportation they made us cut off our bracelets so that we couldn't drink or eat anything without paying more. Overall the hotel is a nice calm place, but needs management to step in and watch over staff, there are some staff that worked very hard others went to eat lunch and dinner while guests were being served. I don't recommended.
Tricia
Stayed 9 nights in Nov 2024
