Hana Maui Botanical Gardens Tours and Activities

Our stay presented good value and a beautiful ocean view, but several issues affected our overall experience. A few days into our stay we found a leak in the closet from the air conditioning, resulting in a large puddle, our safe was in there as well. Thankfully our belongings were unaffected and maintenance arrived within a couple of hours to address the problem. We also noticed considerable hair on the sofa, indicating insufficient cleaning after previous guests. When we contacted the front desk (a couple days into our stay) we learned that cleaning is available only for an extra fee. This policy was not communicated beforehand. I called to get the checkout instructions which were very vague, simply to “take out the trash,” and there was no clear guidance on where to dispose of it. On checkout morning, we approached the front desk for clarification but were met with a closed window and delayed assistance with a staff member at the front desk ignoring us because “they open at 10.” Only after pressing for an answer were we directed to trash chutes at the end of the hall. Additionally, details about hotel amenities were lacking. Staff at the neighboring Sands of Kahana were far more helpful and knowledgeable about our property and we checked in there due to the absence of staff at our own hotel. Their service was much more pleasant and accommodating. While the location and views were excellent, problems with cleanliness, communication, and service impacted our stay. Not rec.

Beautiful hotel, next to the best beach in Maui. Service was great and everything was nearby! Would definitely come back and would highly recommend!

Very old property, dark and dingy.