To be fair there are not 5 or 4* hotels in EI, we book what we thought would be one of the best hotels available to be comfortable with our 2Y. The hotel common areas are surrounded by nature which makes it beautiful but the rooms are a total disappointment! so why to pay more when you can get the same on other less expensive hotels? my recommendation rent a cabin, you would get more space and be comfortable. my 2Y was crying every time we got into the room, he asked to be outside; we thought he was having too much fun outside but the true is that this only happen on this hotel, he was happy in all other hotels we booked in Chile. we decided to keep the door open and let him run in the nice gardens that the hotel offered. The breakfast is the same everyday and since my son is a 2 year old and stays free he was not entitle to have breakfast (ridicules, even the staff felt bad and would bring us extra bananas). There are no ceiling funs and comfortable beds as advertise, you get a table fan (personal size); When I complaint about it and showed the owner the description of the room, she was very nice and understanding, she upgrade us to the more expensive room which was lager and with air condition for 3 out of the 4 nights since she needed the room. I accepted better to sleep 3 nights that none because the humidity and heat wont let you sleep & windows open don't work since there was no ocean breeze. However, the larger room was far from better!