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JW Marriott Hotel Hangzhou

5.0 star property
Luxury hotel connected to the convention centre in Gongshu with 4 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott Hotel Hangzhou

Terrace/patio
Premium bedding, minibar, in-room safe, desk
Exterior
Exterior
Meeting facility

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
  • Room service
    Room service
The price is AU$185
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room

Executive Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Executive Lounge
  • 82 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Bidet
  • 52 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Bidet
  • 38 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Bidet
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Twin Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Premier Twin Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Executive Twin Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Bidet
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Bidet
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Premium bedding, minibar, in-room safe, desk
Grand Hyatt Hangzhou
Pool
Spa
Parking included
Free WiFi
8.6 out of 10, Excellent, (382)
The price is AU$288
includes taxes & fees
8 Dec - 9 Dec
Grand Hyatt Hangzhou
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About the area

Map
28 Hushu South Road, Gongshu District, Hangzhou, Zhejiang, 310006

What's nearby

  • Hangzhou Tower Shopping Mall - 14 min walk - 1.2 km
  • Wulin Square - 16 min walk - 1.4 km
  • Westlake Culture Plaza - 2 min drive - 1.9 km
  • West Lake - 2 min drive - 2.5 km
  • Hangzhou China Silk Town - 3 min drive - 2.5 km

Getting around

  • Wulinmen Station - 9 min walk
  • Hangzhou Station - 15 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 36 min drive

Restaurants

  • ‪彬波嵊味小吃 - ‬2 min walk
  • ‪卜家野鱼馆 - ‬1 min walk
  • 可颂坊
  • ‪汤匙餐厅 - ‬4 min walk
  • ‪新发现 - ‬3 min walk

About this property

JW Marriott Hotel Hangzhou

Luxury hotel near Hangzhou Tower Shopping Mall
Located close to Hangzhou Opera and Zhejiang Museum of Natural History, JW Marriott Hotel Hangzhou provides a terrace, a coffee shop/cafe and a garden. Treat yourself to a massage at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Chinese cuisine. Fitness classes are offered at the 24-hour health club; the property also has dry cleaning/laundry services, a business centre and a steam room. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool and a children's pool
  • Free self-parking
  • Limo/town car service, buffet breakfast (surcharge) and motorhome/coach/lorry parking
  • Express check-out, express check-in and luggage storage
Room features
All 305 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with hydromassage showers and designer toiletries
  • 42-inch LCD TVs with premium channels
  • Wardrobes/cupboards, fridges and free infant beds

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; CNY 198 for adults and CNY 99 for children
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Asia Bistro
  • Cru Steak House
  • Man ho
  • Man Ho Club

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (18,245 square foot of space)

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Area rugs in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (115 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 26 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2010
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 155.0 per stay.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 198 for adults and from CNY 99 for children
  • Rollaway bed fee: CNY 155.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:30 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 14 years old are not allowed in the health club or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hangzhou JW Marriott Hotel
JW Marriott Hangzhou
JW Marriott Hotel Hangzhou
Jw Marriott Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel
JW Marriott Hotel Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Does JW Marriott Hotel Hangzhou have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 6:30 AM to 11:00 PM.

How much does it cost to stay at JW Marriott Hotel Hangzhou?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Hangzhou on 22 Dec 2024 start from AU$184.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Hotel Hangzhou pet-friendly?

No, only service animals are welcome at the property.

How much is parking at JW Marriott Hotel Hangzhou?

Self-parking is free at this property.

What time is check-in at JW Marriott Hotel Hangzhou?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at JW Marriott Hotel Hangzhou?

Checkout is at noon.

Where is JW Marriott Hotel Hangzhou located?

Located in Gongshu, this luxury hotel is within a 15-minute walk of Hangzhou Opera, Zhejiang Museum of Natural History and Hangzhou Tower Shopping Mall. Wulin Square and Westlake Culture Plaza are also within 1 mi (2 km). Wulinmen Station is 9 minutes by foot and Wulin Square Station is 11 minutes.

JW Marriott Hotel Hangzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 132 out of 211 reviews" "
Rating 8 - Good. 57 out of 211 reviews" "
Rating 6 - Okay. 13 out of 211 reviews" "
Rating 4 - Poor. 4 out of 211 reviews" "
Rating 2 - Terrible. 5 out of 211 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

6/10 Okay

Dr. Alejandro

Travelled with partner
Liked: Staff & service
Compare to other hotels in China. They are old in services. Like other hotel in China you order food and they have a robot to take it to your room. Here you have to come down. The internet is slow for JW Marriott.
Stayed 4 nights in May 2024

10/10 Excellent

Kun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Booked for my parents and they liked it, stuff are very professional and friendly
Stayed 1 night in May 2024

6/10 Okay

JIAN

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Love the location and breakfast buffet. But the hotel is a bit old and has some smell in the room.
Stayed 3 nights in May 2024

10/10 Excellent

Denise

Liked: Cleanliness
Stayed 2 nights in Apr 2024

2/10 Terrible

Asad Abbas

I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.
Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Stayed 1 night in Oct 2023

10/10 Excellent

Han

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.
Stayed 4 nights in Sep 2023

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Ehhhhh
Stayed 1 night in May 2023

6/10 Okay

saemon

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Disappointing!
I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations. The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes. The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway. I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is. Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels. What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.
Stayed 1 night in Jun 2023

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Ah Lam

Liked: Staff & service
Service was excellent but facilities need to be updated
Stayed 2 nights in May 2023

10/10 Excellent

Mohamed

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.
Stayed 3 nights in Apr 2023

4/10 Poor

Anthony

Disliked: Cleanliness, property conditions & facilities, room comfort
Completely underwhelming for a romantic weekend...
We like to get out of the house and stay in 5-star hotels in our city every month and this time we tried the JW. It was a good bit more expensive than others so we expected it to dazzle us. It didn't. Others have grand lobbies when you walk in...not here. It seems like an afterthought where you are looking at the eggs on the breakfast buffet when you enter. The room felt dated with so many stains all over the marble. We are hotels.com gold members and have lots of nights in other hotels to compare this to and it was a terrible value at such a high price for such an underwhelming room. All that bad said I MUST include the good. Amazing breakfast...as good or better than any other in town. Nice pool area with hot tub and longer hours than others (6am-11pm). Service was wonderful. I forgot something in the room and the hotel reached out to me. All these things I just expect though from any 5-star property. The room itself was the true disappointment that will keep us from going back. This is especially disappointing to me as I own many shares in the Marriott company but I have to be honest so others looking for a romantic weekend won't be disappointed. For business when the company is paying and the location is good for you it is probably a 10/10 hotel.
Stayed 1 night in Jun 2021

2/10 Terrible

sing

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very comfortable and well situated. Accommodation was most satisfactory and the Staff were superb...
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

ASHLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights stay
2 nights stay , comfortable . Some improvements needed but overall good
Stayed 2 nights in Sep 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel in Hangzhou
An excellent choice of hotel in the CBD of Hangzhou - around a 20 drive from Hangzhou railway station. Rooms are spacious and well appointed, with everything a business traveller would require for a short or longer stay. WiFi connectivity is good fast. Western tv channels, including BBC World and CNN are available. The hotel has a number of dining options; an Asian Bistro restaurant, with occasional themed buffets, Cru Steak House, and a Chinese restaurant, specialising in Cantonese cuisine. 24 hour room service is also available. Breakfast was included in my room rate and was excellent for choice and quality. The hotel’s staff were extremely professional and attentive, friendly and helpful. They really have customer service honed to a extremely high level.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable and memorable stay
All the staff encountered are exceptional friendly and helpful including the cleaners.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019