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Kempinski Hotel Hangzhou

5.0 star property
Escape to an urban retreat where nature meets luxury. Rejuvenate by the pool or unwind with Chinese cuisine.

Photo gallery for Kempinski Hotel Hangzhou

Lobby
2 bars/lounges, rooftop bar
2 bars/lounges, rooftop bar
Indoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Parking included
The current price is AU$241
includes taxes & fees
28 Feb - 1 Mar

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Room, 2 Single Beds, River View (Executive Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds, River View (Executive Twin Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 46 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 King Bed, City View (Junior Suite)

Suite, 1 King Bed, City View (Junior Suite)

Suite, 1 King Bed, City View (Junior Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, River View (Grand Canal View King Room)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, River View (Grand Canal View King Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 42 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Multiple View (Executive King Room)

Deluxe Room, 1 King Bed (Executive King Room)

Deluxe Room, 1 King Bed, Multiple View (Executive King Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Multiple View (Deluxe Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Multiple View (Deluxe Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (Deluxe King Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, City View (Deluxe King Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, City View (Deluxe Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Single Beds, City View (Deluxe Twin Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 46 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed, Multiple View (Executive Suite)

Executive Suite, 1 King Bed (Executive Suite)

Executive Suite, 1 King Bed, Multiple View (Executive Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Multiple View (Superior Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Multiple View (Superior Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Terrace/patio

JW Marriott Hotel Hangzhou

  • Pool
  • Spa
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  • Parking included
9.0 out of 10, Wonderful, 215 reviews
The price is AU$190
includes taxes & fees
2 Mar - 3 Mar
JW Marriott Hotel Hangzhou
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About the area

Map
No.66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015

What's nearby

  • Wulin Square - 6 min drive
  • Hangzhou Tower Shopping Mall - 6 min drive
  • Broken Bridge - 7 min drive
  • West Lake - 7 min drive
  • Lingyin Temple - 11 min drive

Getting around

  • Xiangji Temple Station - 6 min walk
  • East Railway Station (East Square) Station - 18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive

Restaurants

  • ‪汉舍小雅杭州会馆 - ‬9 min walk
  • ‪山葵家精致料理寿司吧 - ‬6 min walk
  • ‪星巴克 - ‬5 min walk
  • ‪香樟银湖墅 - ‬7 min walk
  • ‪星巴克 - ‬7 min walk

About this property

Kempinski Hotel Hangzhou

Luxury eco-certified hotel near Wulin Square
Located close to Hangzhou Tower Shopping Mall, Kempinski Hotel Hangzhou provides a rooftop terrace, a coffee shop/cafe and a garden. Indulge in a body scrub, a sports massage and a body treatment at Kempinski The Spa, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Chinese cuisine. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), a lift and luggage storage
  • A front desk safe, massage treatment rooms and tour/ticket information
Room features
All 326 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-compatible safes.
More conveniences in all rooms include:
  • Reusable coffee/tea filters, recycling and LED light bulbs
  • Rainfall showers, designer toiletries and separate baths/showers
  • Children's slippers, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 164 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Berthold Delikatessen
  • Freida
  • Kitchen at K
  • Morph Rooftop Bar
  • Zi Chen

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 21,528 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 164 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Kempinski Hangzhou
Hotel Kempinski Hotel Hangzhou Hangzhou
Hangzhou Kempinski Hotel Hangzhou Hotel
Hotel Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel
Kempinski
Kempinski Hotel Hangzhou Hotel
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Does Kempinski Hotel Hangzhou have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM to 10:00 PM.

How much does it cost to stay at Kempinski Hotel Hangzhou?

As of 26 Feb 2025, prices found for a 1-night stay for 2 adults at Kempinski Hotel Hangzhou on 28 Feb 2025 start from AU$240.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Hotel Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kempinski Hotel Hangzhou?

Self-parking is free at this property.

What time is check-in at Kempinski Hotel Hangzhou?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Kempinski Hotel Hangzhou?

Checkout is at noon.

Where is Kempinski Hotel Hangzhou located?

Located in Gongshu, this luxury hotel is within 6 mi (10 km) of Hangzhou Tower Shopping Mall, Wulin Square and Broken Bridge. West Lake and Hangzhou Botanical Garden are also within 6 mi (10 km). Xiangji Temple Station is 6 minutes by foot and Daguan Station is 12 minutes.

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Kempinski Hotel Hangzhou Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 18 out of 26 reviews
Rating 8 - Good. 6 out of 26 reviews
Rating 6 - Okay. 2 out of 26 reviews
Rating 4 - Poor. 0 out of 26 reviews
Rating 2 - Terrible. 0 out of 26 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ching Yieng

Great place to stay. Great location too. Will revisit if I travel to Hangzhou
Stayed 5 nights in Dec 2024

8/10 Good

Shane

Nice hotel near grand canal
Stayed 1 night in Oct 2024

10/10 Excellent

LIN

Classy business style hotel
Stayed 5 nights in Sep 2024

10/10 Excellent

Enkhzul

Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
Stayed 1 night in Nov 2024

8/10 Good

LEE

Hangzhou Kempinski Hotel Concierge Yann
3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

HUAZHI

Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Stayed 3 nights in Oct 2023

6/10 Okay

Carlos

Stayed 1 night in Jun 2024

8/10 Good

Samuel

Stayed 1 night in May 2024

8/10 Good

Yuk King

Stayed 5 nights in May 2024

10/10 Excellent

TING HUAN

Stayed 1 night in Apr 2024

10/10 Excellent

Stine

Flinke ansatte, nydelig rom
Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Stayed 1 night in Nov 2023

10/10 Excellent

Kim Chun

Stayed 1 night in Sep 2023

10/10 Excellent

Kim Chun

酒店內設施，房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區，總體來說非常舒適。
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2022

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2022

8/10 Good

Christopher

Food, gym, pool are highlights here
Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Stayed 5 nights in Jul 2021

10/10 Excellent

Ming

挺不错的，服务态度也很好，下次来还会定
Stayed 2 nights in Apr 2021

10/10 Excellent

ben

Great hotel.
Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020

10/10 Excellent

Richard Tan SC

Stayed 1 night in Dec 2019

10/10 Excellent

Suk Ling

Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Bedroom
Lobby
Lobby
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Feedback
第一次來杭州家庭旅遊，因之前入住泰國Kempinski感覺後好，得知杭州Kempinski剛開業不久，特意來住幾天試試。 酒店大堂精致，但較小。Check-in時前台服務員表情很木納，沒有笑容。 房間潔淨，但浴缸設在大床隔壁，設計不方便住客使用，因每次用後房間地板會很濕。 大堂吧設計優美，但有些地板看起來已很陳舊，不像只開業一個多月的酒店。 早餐不錯，很多選擇。感覺自助晚餐應該也不錯(因已安排很程，這次沒品嘗) 。 泳池是最好的一環，但住客要穿過餐廳才能去到，不方便。 因酒店位置在滴滴上有誤差，每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環，希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺，酒店不錯，但服務上個別員工有待改進。
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool
Stayed 3 nights in Jul 2019