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Hanoi Graceful Hotel

3.0 star property
Hotel with a 24-hour front desk, a short walk to Hanoi Old Town Night Market

Photo gallery for Hanoi Graceful Hotel

Honeymoon Suite, Balcony
Business centre
Reception hall
View from room
Deluxe Double or Twin Room, 1 Bedroom | Room amenity
In the heart of Hanoi, Hanoi Graceful Hotel offers a warm welcome with a charming terrace and on-site restaurant serving local cuisine. Connect to in-room WiFi, explore nearby Dong Xuan Market or rent a scooter to discover hidden gems. With multilingual staff and tour assistance, previous guests have praised the hotel's helpful service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Triple Room, 1 Bedroom

Family Triple Room, 1 Bedroom

Family Triple Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Smart TV
Separate bedroom
Hairdryer
Bathrobes
Private bathroom
Minibar
  • 38 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Room, Balcony

Minibar, in-room safe, desk, soundproofing

Executive Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Honeymoon Suite, Balcony

Honeymoon Suite, Balcony

Honeymoon Suite, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

Highlights

Soundproofed
Air conditioning
Smart TV
Hairdryer
Private bathroom
Shower/bath combination
Minibar
Coffee/tea maker
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, 1 Bedroom

Deluxe Double or Twin Room, 1 Bedroom

Deluxe Double or Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Smart TV
Separate bedroom
Hairdryer
Bathrobes
Private bathroom
Minibar
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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About the area

Map
21 Hang Phen, Hoan Kiem, Hanoi, 10000

What's nearby

  • Hanoi Old Town Night Market - 5 min walk
  • Dong Xuan Market - 6 min walk
  • St. Joseph's Cathedral of Hanoi - 9 min walk
  • Thang Long Water Puppet Theatre - 10 min walk
  • Hoan Kiem Lake - 11 min walk

Getting around

  • Hanoi Railway Station - 19 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 40 min drive

Restaurants

  • ‪Xôi chè Bà Thìn - ‬1 min walk
  • ‪Mỳ Vằn Thắn, Sủi Cảo - Hàng Phèn - ‬1 min walk
  • ‪Countryside Restaurant - ‬1 min walk
  • ‪Alchemist - ‬1 min walk
  • ‪Thao’s Pub - ‬1 min walk

About this property

Hanoi Graceful Hotel

Hotel near Hoan Kiem Lake
Located close to Hanoi Old Town Night Market and Dong Xuan Market, Hanoi Graceful Hotel provides a terrace, dry cleaning/laundry services and car hire on-site. The on-site restaurant offers breakfast, lunch and dinner. In addition to a business centre and a snack bar/deli, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Local cuisine breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-in
  • A front desk safe, a reception hall and tour/ticket information
  • Free newspapers, multilingual staff and scooter hire
Room features
All guest rooms at Hanoi Graceful Hotel boast thoughtful touches, such as 24-hour room service and air conditioning, as well as amenities, such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Hairdryers and toothbrushes and toothpaste
  • 29-inch Smart TVs with cable channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10:00 AM for a fee: VND 75,000 for adults and VND 50,000 for children
  • A restaurant
  • Snack bar/deli

Things to do

  • Ecotours
  • Scooter/moped rentals

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bathroom

  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 29-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately VND 75000 for adults and from VND 50000 for children
  • Airport shuttle fee: VND 350000 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

Property is also known as

Graceful Hotel
Graceful Hotel Hanoi
Hanoi Graceful
Hanoi Graceful Hotel
Hanoi Amazing Hotel Hotel Hanoi
Hanoi Graceful Hotel Hotel
Hanoi Graceful Hotel Hanoi
Hanoi Graceful Hotel Hotel Hanoi

Frequently asked questions

Is Hanoi Graceful Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hanoi Graceful Hotel?

Limited spots are available.

What time is check-in at Hanoi Graceful Hotel?

Check-in start time: 2 PM; check-in end time: 11:30 PM.

What time is check-out at Hanoi Graceful Hotel?

Checkout is at noon.

Does Hanoi Graceful Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 350000 per vehicle applies.

Where is Hanoi Graceful Hotel located?

Located in Old Quarter, this hotel is within a 10-minute walk of Hang Ma Street, Hanoi Old Town Night Market and Dong Xuan Market. Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi are also within 15 minutes. Hanoi Railway Station is 19 minutes by foot.

Hanoi Graceful Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 44 out of 113 reviews
Rating 8 - Good. 49 out of 113 reviews
Rating 6 - Okay. 16 out of 113 reviews
Rating 4 - Poor. 2 out of 113 reviews
Rating 2 - Terrible. 2 out of 113 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John Abuka

Stayed 3 nights in Oct 2024

10/10 Excellent

Trinity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2024

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, No hassle
The hotel staff was immediately welcoming when I arrived. The hotel made me feel very comfortable and at ease. My room was clean and comfortable. Staff arranged a ride for me to the airport. Highly recommend!
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Service with a smile
A last minute change of plan due to COVID closure of booked hotel saw us check in here. It was late but the greeting was still friendly and welcoming. Cosy, basic but well enough appointed hotel in Ha Noi's Old Quarter. Due to low customer numbers, hotel restaurant was not operating. Easy walking distance to lots around ... shops, restaurants, cafes
Stayed 3 nights in Aug 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Daniel

Liked: Cleanliness
Disliked: Staff & service
Horrible service staff without regards for guests
We stayed three nights in this hotel and the first two nights we asked for and were given a twin room since my traveling mate has a terrible snoring condition. The third night we came back after a long 8 hours bus ride to a room with only one bed. After we explained to them there must be a mistake since we have always asked for a twin room, they insisted we didn’t make the request for the third night and thus they were out of twin rooms for the night. Despite explaining the snoring condition and the fact that we have stayed at the same hotel for the past two nights, the hotel receptionist couldn’t be bothered and insisted that was the only solution despite it was 11pm and clearly they have two other empty rooms. Faced with this insistence disregard for our welfare, we had no choice but to forfeit our paid hotel room and book another twin room at another hotel down the road. The hotel might be new and shiny but the service staff have low service standards and clearly do not care for their guests.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was outdated, dark, dirty and broken including a whole in the ceiling The WiFi did not work in the room
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Great place nice and clean The staff is really helpful and polite The room was good... unless you are booking a balcony room...you may not have much of a view and will probably keep your curtains close... but it will be like that for most hotels in Hanoi unless it may be a very high end type and price hotel... I would go back personally
Stayed 1 night in Jan 2019

10/10 Excellent

chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location I
Stayed 1 night in Jan 2019

10/10 Excellent

JANG HYUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

10/10 Excellent

Villia M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay, lovely staff
The hotel was clean, comfortable and well situated and the staff was very efficient kind, courteous and helpful. I had a nice room and it was surprisingly quiet for a street side room.

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great hotel in Old quarter. Value priced. Staff very helpful.

6/10 Okay

Jens

Disliked: Cleanliness
hotel was overbooked and they move us for a night in another (ugly) hotel ....

8/10 Good

Venkatesh, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
It is a very good hotel. Rooms were compact and cozy. It is ideally located in Old Quarter and night markets were 10 minutes away. The hotel staff were very friendly. Will definitely recommend this hotel!

10/10 Excellent

Ian, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
Excellent hotel, staff are very helpful, right in the middle of the old quarter, walk to just about everything in Hanoi

10/10 Excellent

Nigel R.

Liked: Cleanliness, staff & service, room comfort
Every cloud has a silver lining.
I must say that our visit did not begin well as there were various problems with our room. I am not, by nature, a complainer, but on this occasion I did confront the manager the first morning. He was concerned and immediately transferred us to a superior room. Additionally, he helped us to plan a visit to Halong Bay which fulfilled all our requirements, and also to organise our onward transport. When we returned from Halong Bay we had been transferred to a deluxe room which was delightful. In essence all the staff were friendly, polite and helpful.

6/10 Okay

Seng Ieong

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Pete, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Helpful
The hotel is located in the midst of the old quarter which allows access to most places of interest if you are prepared to walk a little. For a budget hotel it is very good value for money, the room was clean and everything worked, nice hot water which is a blessing during the New Year period as the weather can be quite cold. The breakfast is very good, again for the price, it is a buffet but they will also cook an omelete, scrambled egg or something else fresh if you wish. The staff are very helpful, the waitress and especially Lee, the young man in reception , who's command of English was good and he gave us a lot of advice which was not a hard sell to book through the hotel. We would definitely recommend this hotel for a good budget stay in Hanoi. Peter and Carol Barker (Malaysia).

8/10 Good

Tuyen, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service in the middle of the Old Quarter
I stayed at the top floor (Executive Balcony) which was a very spacious room with an amazing balcony over looking the Old Quarter. Service was very good and the location is also very good -- right in the Old Quarter but in a relatively quiet side street. But note that the Old Quarter is always jammed with traffic (which is interesting for the visitor) and lots of one-way streets so sometimes taxis cannot find the hotel quite easily. Best is to buy a data 3G sim-card when you're in VN (3GB for under $20) and then you can track yourself (and in taxi) via Google map!

8/10 Good

Max, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, in the heart of the old town
Exceptional staff went out of their way to help and arrange on travel. Value for money facilities.

10/10 Excellent

Damien W.

Liked: Cleanliness, staff & service, room comfort
Great Location and amazing staff
This is a really lovely hotel in the centre of Hanoi's old quarter. Easy to walk to most of the museums and other attractions. The staff are incredible they make you feel so special and important. They arranged tours, taxis, carried bags, opened doors and served breakfast very professionally. The room was really clean, a good size, very comfy bed and quiet too. Breakfast each morning and free wi-fi were fabulous also. All I can say is this was an exceptional experience. I would 100 recommend it as a memorable place to stay in Hanoi.

10/10 Excellent

Daniel, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and wonderful staff
The hotel is in an excellent location, in a quiet street yet close to the heart of the old town. The staff are extremely helpful and gave excellent advice throughout our stay.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel bed were the worst felt like I was on the floor, no window this did tell us when we booked I know we did pay much but would have probably considered a different hotel. No hot water in shower... Will not recommend this hotel.