See all properties

Victor Metropolis Hotel & Rooftop Bar

5.0 star property
Luxury Hanoi hotel connected to the convention centre, steps from Hoan Kiem Lake Weekend Walking Street
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Victor Metropolis Hotel & Rooftop Bar

Serves lunch, dinner and happy hour
Exterior
Hot stone massages, deep-tissue massages, Swedish massages
Classic Double Room, City View
Serves lunch, dinner and happy hour
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Room service
  • Gym
The price is AU$120
includes taxes & fees
10 Jan - 11 Jan

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Classic Double Room, City View

Classic Double Room, City View

Classic Double Room, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double or Twin Room (Internal window)

Premium Double or Twin Room (Internal window)

Premium Double or Twin Room (Internal window)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Classic Double Room (Internal window)

Classic Double Room (Internal window)

Classic Double Room (Internal window)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double or Twin Room, City View

Premium Double or Twin Room, City View

Premium Double or Twin Room, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds OR 1 King Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Victor suite room with Balcony

Victor suite room with Balcony

Victor suite room with Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Lake View

Honeymoon Suite, 1 King Bed, Lake View

Honeymoon Suite, 1 King Bed, Lake View

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Connecting Rooms, City View

Premium bedding, minibar, blackout curtains, soundproofing

Family Room, Connecting Rooms, City View

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
  • 50 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 3 Large Single Beds

View all photos for King Double or Twin room with city view

Premium bedding, minibar, blackout curtains, soundproofing

King Double or Twin room with city view

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
Bar (on property)

L’HÔTEL du LAC Hanoi

Breakfast included
Spa
Free WiFi
Restaurant
9.8 out of 10, Exceptional, (884)
The price is AU$196
includes taxes & fees
10 Jan - 11 Jan
L’HÔTEL du LAC Hanoi
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
58 Hang Gai street, Hang Gai ward, Hanoi, 100000

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 3 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.4 km
  • St. Joseph's Cathedral of Hanoi - 6 min walk - 0.5 km
  • Dong Xuan Market - 9 min walk - 0.8 km

Getting around

  • Hanoi Long Bien Station - 15 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 42 min drive

Restaurants

  • ‪King roti - ‬1 min walk
  • ‪Domino's Pizza - ‬1 min walk
  • ‪phở gà 26 Hà Trung - ‬2 min walk
  • ‪Hoàng Thực - Hoa Quả Dầm - ‬1 min walk
  • ‪The Little Hanoi - ‬1 min walk

About this property

Victor Metropolis Hotel & Rooftop Bar

Luxury family-friendly hotel near Hoan Kiem Lake
Located close to Hanoi Old Town Night Market and Hoan Kiem Lake Weekend Walking Street, Victor Metropolis Hotel & Rooftop Bar provides a free breakfast buffet, a free manager's reception and concerts and live shows. Treat yourself to a Swedish massage, a manicure/pedicure or a facial at Victor Luxe Spa, the on-site spa. The on-site Vietnamese cuisine restaurant, Victor Rooftop Bar, offers lunch, dinner and happy hour. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices).
Additional perks include:
  • Limo/town car service, a music library and smoke-free property
  • A 24-hour front desk, a porter/bellboy and free newspapers
  • Concierge services, a TV in reception and a front desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 99 rooms have comforts, such as 24-hour room service and fireplaces, in addition to perks, such as premium bedding and pillow menus.
More amenities include:
  • Reusable coffee/tea filters, recycling and LED light bulbs
  • Bathrooms with designer toiletries and hairdryers
  • 32-inch plasma TVs with premium channels
  • Wardrobes/cupboards, eco-friendly cleaning products and free tea bags/instant coffee

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free manager's reception (select days)
  • Snack bar/deli
  • Tea service

Restaurants on site

  • Victor restaurant & bar
  • Victor Rooftop Bar

Things to do

  • Bicycle tours
  • Books
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Music library
  • TV in common areas

Family friendly

  • Free babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • On a lake

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Area rugs in public areas
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift
  • Magnifying mirror
  • Wheelchair accessibility
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Fireplace
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Printer
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from November 21 2024 to May 31 2025 (dates subject to change):
  • Fitness facilities
The following facilities are closed seasonally each year. They will be closed from 1 September to 31 December:
  • Fitness facilities
The property will be renovating from 21 November 2024 to 31 May 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 799000.0 per day.
Cots (infant beds) are available for VND 799000.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 1777777
  • New Year's Day (1 January) Gala Dinner per adult: VND 1777777
  • New Year's Day (1 January) Gala Dinner per child: VND 999999 (up to 9 years old)
  • Valentine's Day (14 February) Gala Dinner per adult: VND 1777777
  • Valentine's Day (14 February) Gala Dinner per child: VND 999999 (up to 9 years old)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: VND 4500000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: VND 4500000 (one-way), (up to 18 years old)
  • Crib (infant bed) fee: VND 799000.0 per day
  • Rollaway bed fee: VND 799000.0 per day
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, window guards and outdoor lighting
Property Registration Number 58585858

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transport to and from this property

Property is also known as

Victor Metropolis Hotel & Rooftop Bar Hotel
Victor Metropolis Hotel & Rooftop Bar Hanoi
Victor Metropolis Hotel & Rooftop Bar Hotel Hanoi

Frequently asked questions

Is Victor Metropolis Hotel & Rooftop Bar pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Victor Metropolis Hotel & Rooftop Bar ?

As of 3 Jan 2025, prices found for a 1-night stay for 2 adults at Victor Metropolis Hotel & Rooftop Bar on 10 Jan 2025 start from AU$120.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Victor Metropolis Hotel & Rooftop Bar ?

This property doesn't offer parking.

What time is check-in at Victor Metropolis Hotel & Rooftop Bar ?

Check-in begins at 2:00 PM. After-hours check-in is not available.

What time is check-out at Victor Metropolis Hotel & Rooftop Bar ?

Checkout is at noon.

Does Victor Metropolis Hotel & Rooftop Bar provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 4500000 per vehicle applies.

Where is Victor Metropolis Hotel & Rooftop Bar located?

This family-friendly Hanoi hotel is located near the airport, just steps away from Hoan Kiem Lake Weekend Walking Street and Hanoi Old Town Night Market. Hoan Kiem Lake and Thang Long Water Puppet Theatre are also within 5 minutes. Hanoi Long Bien Station is 15 minutes by foot and Hanoi Railway Station is 17 minutes.

Reviews

9.4

Exceptional

Rating 10 - Excellent. 494 out of 581 reviews" "
Rating 8 - Good. 19 out of 581 reviews" "
Rating 6 - Okay. 27 out of 581 reviews" "
Rating 4 - Poor. 11 out of 581 reviews" "
Rating 2 - Terrible. 30 out of 581 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Cristina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID THIS PLACE TRAVELLERS!!!! We arrived in Hanoi on the 30th of December and when we wanted to check in, we were asked by the receptionist to pay extra $120 for the NYE dinner which we refused to do so and she kept saying it is mandatory and we need to pay and she started shouting at us and being extremely rude. We attended the dinner on the NYE which it was supposed to be a 5 course dinner but we only got 4 and it was TERRIBLE, we had to leave to find a place to eat. They are also advertising the rooms with gym but there’s no gym and one receptionist said they closed it and another one said it’s in renovations. When we checked out, we had a list of complaint to mention and the receptionist was listening to us and once the phone rang, her manager told her to pick up the phone whilst we were standing there and explain y our frustrations, he then became extremely rude and told us to get out. We’ve never experienced anything like this before and we both travelled quite a bit around the world but this is definitely the worst place we’ve stayed in. The only positive fact about this hotel is the location. Please save your money and stay else where, there are many other hotels around here.
Stayed 3 nights in Dec 2024

4/10 Poor

Paul

Travelled with family
Disliked: Staff & service
Staff was uncooperative handling reservation issues!
Stayed 3 nights in Dec 2024

6/10 Okay

Janie

The room smelt and we asked to move. A little long winded but we got there in the end!
Stayed 1 night in Dec 2024

2/10 Terrible

Kendyll Van

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Aditya, Delhi

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property is at the heart of old quarter of Hanoi city which was the best thing, plenty of shopping and eating places nearby. However, the room was a but small and the lights were very dim in the room which was problematic. The staff were friendly and the checkin was smooth. Overall a nice stay at a good location.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrea, SUWANEE

Stayed 1 night in Nov 2024

6/10 Okay

Tia

The bathroom set up is awkward with a window to the outside down a shallow space that is very difficult to get down to close —resulting in the workd being ablevto see you shower. Not that you would want to shower as it was super cold water at all times of the day and the walls and mirrows were not super clean. The room is sml. The breakfast would have been okay gad it not been for the staff who blasted their phones super loud while we were having our breakfast first thing in the morning. Super rude. Clearly not working is one thing but making the whole environment super loud and uncomfortable with their loud phones is another thing entirely. I stayed at other hotels within 6 blocks for cheaper, much better accomodation and customer service. The rooftop lounge is a filthy mess…broken machinery lying around and everything completely dirty with chairs piled up. The lighting is poor in the steps you need to take to get up there and I missed a stair on way back down and am lucky I caught myself as I was falling. The room lighting was terrible in the bathroom. And super loud outdoor noises in the mornings as I think there must be a school nearby. Not recommended…especially as they said they just upgraded….
Stayed 2 nights in Dec 2024

10/10 Excellent

ahmed, Orpington

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, in the middle of old town with easy access to everything! But this comes with a price as it becomes very noisy from the lively area around the hotel . My room had street view on the front and I would prefer the less attractive at the back The staff were exceptionally helpful and friendly and I just can’t thank them enough for making my holiday The buffet breakfast was more than enough with plenty of varieties and fried eggs as requested
Stayed 7 nights in Dec 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel in the middle of the old city. We had a very small room, which was my fault as I should have checked before booking. This was a challenge with several bags each on a 3 month travel programme! Staff very friendly.
Stayed 4 nights in Nov 2024

6/10 Okay

Hef, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was covered with fruit flies and stale
Stayed 3 nights in Nov 2024

6/10 Okay

Rodney

Liked: Cleanliness, staff & service
Adequate
Stayed 2 nights in Nov 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Nov 2024

8/10 Good

Eric

Liked: Staff & service, amenities, property conditions & facilities
I liked my stay overall. The staff was always nice and helpful. The bath tub is tiny for me (6 ft tall). Also the shower controls don't work well. Water barely comes out the shower. The faucet part doesn't aim into the tub. Also the drain didn't work properly. I felt the bathroom could be cleaner as well. I didnt use the restaurant, spa or roof bar.
Stayed 4 nights in Nov 2024

8/10 Good

GUILLERMO, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are too small. Shower acces is very difficult. Breakfast is good
Stayed 1 night in Nov 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Ok

2/10 Terrible

William

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awful, completely not what the photos suggested, massively misleading and absolute rip off. There was no gym even though it was advertised. We heard other people complaining as well as us. I feel sorry for the staff who have to listen to people’s complaints. The management is poor and they should be more considerate to their staff
Stayed 2 nights in Nov 2024

8/10 Good

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern bathroom- great! Room very clean. Amazing location. Breakfast very good.
Stayed 3 nights in Oct 2024

10/10 Excellent

Don Murry, Pittsburgh

Stayed 5 nights in Sep 2024

2/10 Terrible

Shawn

Disliked: Amenities
I was booked for 5 nights based solely on the pics of a pretty nice looking gym facility. When I arrived I asked what floor the gym was on, which confused the staff because there is in fact NO GYM. Expedia tried to get the hotel to issue a refund based on their fraudulent listing, however the manager denied the request. Expedia took steps to make me whole, but it was a process that took far too long and went through several departments. Bottom line, as long as you aren’t worried about the gym the place is fine. I just hate being misled and then treated poorly for calling it out.
Stayed 5 nights in Oct 2024

2/10 Terrible

hiep

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
bẩn thỉu, quản lý kém.

8/10 Good

Lisa

Stayed 1 night in Sep 2024

6/10 Okay

cyndi

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel has no gym at all Pricey laundry service Nothing like described or pictured on line False advertisement Staff was helpful and friendly Convenient location Hotel itself need. A lot of updating This hotel in 3 stars category not 5
Stayed 3 nights in Oct 2024

10/10 Excellent

Hiarin

Liked: Cleanliness, staff & service, property conditions & facilities
It's very near to the city center. The staff are nice. Our room is surprisingly more spacious than expected. We love it and decided to extend our stay.
Stayed 1 night in Oct 2024

2/10 Terrible

Khaled

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is over rated and I found it within the average, small rooms, no lobby, little restaurant, no parking area and no swimming pool. Also, I send messages to the hotel but no one is responding back till I checked out
Stayed 2 nights in Oct 2024