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West Lake 254D Hotel & Residence

4.0 star property
Family-friendly Hanoi aparthotel in Tay Ho with free local shuttle
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for West Lake 254D Hotel & Residence

Executive Room, 2 Bedrooms | Lake view
Deluxe Room, 3 Bedrooms
Premier Room, 2 Bedrooms
Children's play area - indoor
Lake view

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Washer
  • Gym
  • Parking available
  • Room service
  • Outdoor space
The price is AU$96
includes taxes & fees
29 Dec - 30 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Washer/dryer
  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Studio

Premier Studio | Garden view

Premier Studio

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Washer/dryer
Separate bedroom
  • 40 sq m
  • Studio
  • 1 bathroom
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Bedrooms

Executive Room, 2 Bedrooms | Living area

Executive Room, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchenette
Fridge
LCD TV
Washer/dryer
Separate bedroom
  • 86.9 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms | Balcony view

Premier Room, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchenette
Fridge
LCD TV
Washer/dryer
Separate bedroom
  • 95 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, 2 Bedrooms

Deluxe Room, 2 Bedrooms

Deluxe Room, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchenette
Fridge
LCD TV
Washer/dryer
Separate bedroom
  • 77 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Studio

Executive Studio | Living area

Executive Studio

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Washer/dryer
Separate bedroom
  • 37 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 3 Bedrooms

Deluxe Room, 3 Bedrooms | In-room dining

Deluxe Room, 3 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchenette
Fridge
LCD TV
Washer/dryer
Separate bedroom
  • 92 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 3 Bedrooms

Executive Room, 3 Bedrooms

Executive Room, 3 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchenette
Fridge
LCD TV
Washer/dryer
Separate bedroom
  • 112 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

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includes taxes & fees
10 Dec - 11 Dec
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About the area

Map
No 254d Thuy Khue Road, Hanoi, 10000

What's nearby

  • West Lake - 3 min walk - 0.3 km
  • Lotte Center Hanoi - 19 min walk - 1.7 km
  • Ho Chi Minh Mausoleum - 4 min drive - 3.2 km
  • Hoan Kiem Lake - 6 min drive - 4.4 km
  • Hanoi Old Town Night Market - 6 min drive - 5.1 km

Getting around

  • Hanoi Long Bien Station - 12 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 30 min drive

Restaurants

  • ‪Bia Cường Hói 01 Trích Sài - ‬4 min walk
  • ‪Bonjour Cafe - ‬4 min walk
  • ‪Gạt tàn - ‬4 min walk
  • ‪Phở Hợp Thuỵ Khuê - ‬2 min walk
  • ‪Bia hơi Thu Hằng - ‬5 min walk

About this property

West Lake 254D Hotel & Residence

Family-friendly Hanoi aparthotel in Tay Ho with free local shuttle
Along with an outdoor pool, this smoke-free aparthotel has a restaurant and a fitness centre. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include self parking, a children's pool and concierge services. Each apartment provides free WiFi and free wired Internet, an LCD TV with cable channels, and a kitchenette with a fridge, a stovetop and a microwave. Conveniences include a washer/dryer and a sitting area, and guests will appreciate thoughtful touches, such as dressing gowns and slippers.
West Lake 254D Hotel & Residence offers 90 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and a safe. This accommodation offers separate sitting areas. 32-inch LCD televisions come with premium cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries.

This Hanoi aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

English, Vietnamese

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Area shuttle
  • Parking on site (VND 70,000 per night)

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Playground

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Paper towels
  • Refrigerator
  • Rice cooker

Dining

  • A restaurant
  • Limited room service

Bedrooms

  • Alarm clock
  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: VND 750,000 per night

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • 32-inch LCD TV with premium cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • Hardwood flooring in room
  • Lift
  • Thin carpet in room
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near the airport
  • On a lake

Things to do

  • Bicycle rentals
  • Children's club
  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 8 floors
  • 90 units
  • Access via exterior corridors
  • Bicycle rentals
  • Garden

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 750000.0 per night.

Payment types

Important information

Optional extras

  • Airport shuttle fee: VND 982000 per vehicle (one way)
  • Self-parking fee: VND 70000 per night
  • Rollaway bed fee: VND 750000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Somerset Aparthotel Hanoi West Lake
Somerset Hanoi West Lake
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi
Somerset West Lake Hanoi Aparthotel
Somerset West Hanoi
West Lake 254d & Hanoi
Somerset West Lake Hanoi
West Lake 254D Hotel & Residence Hanoi
West Lake 254D Hotel & Residence Aparthotel
West Lake 254D Hotel & Residence Aparthotel Hanoi

Frequently asked questions

Does West Lake 254D Hotel & Residence have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at West Lake 254D Hotel & Residence?

As of 30 Nov 2024, prices found for a 1-night stay for 2 adults at West Lake 254D Hotel & Residence on 29 Dec 2024 start from AU$96.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is West Lake 254D Hotel & Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at West Lake 254D Hotel & Residence?

Self-parking is available for VND 70000 per night.

What time is check-in at West Lake 254D Hotel & Residence?

Check-in begins at 2 PM.

What time is check-out at West Lake 254D Hotel & Residence?

Checkout is at noon.

Does West Lake 254D Hotel & Residence provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 982000 per vehicle applies.

Where is West Lake 254D Hotel & Residence located?

This family-friendly Hanoi aparthotel is located near the airport, within 1 mi (2 km) of West Lake, Hanoi Botanical Garden and Thu Le Park. Hoan Kiem Lake is 2.9 mi (4.6 km) away.

West Lake 254D Hotel & Residence Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 94 out of 232 reviews" "
Rating 8 - Good. 101 out of 232 reviews" "
Rating 6 - Okay. 26 out of 232 reviews" "
Rating 4 - Poor. 8 out of 232 reviews" "
Rating 2 - Terrible. 3 out of 232 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family
Allocated the wrong rooms
Allocated the wrong room on check in and asked to wait 5-6 hours before being given the correct room. The manger of the hotel was very unapologetic, rude and couldn’t care less what room we were given. She suggested booking direct if you want to make sure you get the rooms you pay for. Booked an executive 3 bedroom with balcony which was good once we were allowed into our room. We also booked a 2 bedroom executive room which was supposed to have a view of west lake but you could not see the lake. All staff other than the manger who we met were extremely nice and friendly which is a shame as the hotel could be and should be so much better. Much better places to stay in and around the west lake area of Hà Nội.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alan Gordon

Liked: Cleanliness, amenities, property conditions & facilities
A great size pool with large lake beside hotel. What you need is close by.
Stayed 6 nights in May 2024

10/10 Excellent

Ponekham

Liked: Cleanliness, property conditions & facilities
Very quiet and further away but I really enjoyed the hotel. Easy to get in and out. Everyone from the front desk, security, door and maid were super friendly and helpful. The Japanese restaurant downstairs with room service was a plus. Oir family enjoyed the pool and the gym with great air conditioner with pool side view was perfect. I would definitely stay there again and recommend it to everyone. My only complaint is the carpet in the bedrooms. If that can get removed (very old) I would give this hotel a 5 star. It’s not fancy but the all around experience was great.
Stayed 4 nights in Mar 2024

10/10 Excellent

Robert, Bellingham

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Always enjoy the staff, location and amenities
Stayed 7 nights in Apr 2023

10/10 Excellent

Robert, Bellingham

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 27 nights in Feb 2023

10/10 Excellent

Robert, Bellingham

Stayed 19 nights in Jan 2023

8/10 Good

Patricia Nora

Travelled with family
Liked: Room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Robert, Bellingham

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 6 nights in Mar 2020

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeds expections
The serviced apartments are bright airy very comfortable fully equiped with top quality items not necessarly the most modern but top of the line quality ageless. The entire staff are well trained friendly and willing to assist even prior to requesting. Everyone is alert causing one to know the guest is welcome. The doorman can be compared only thoes of nobel hotels of London Paris or New York truly a wonderful experience
Stayed 5 nights in Jan 2020

8/10 Good

Antoinius Eduarda J

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2019

8/10 Good

Ng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good service for the front counter girls.Helpful & understanding.Well done!The Japanese food at level 1 is good & cheap.We almost have every meal there.Will recommend friends & relatives to this hotel .
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the suite was comfortable and spacious. the restaurant served good food. the hotel staff was friendly and knowledgeable
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and helpful. The rooms were clean and spacious
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

6/10 Okay

Ho

Disliked: Staff & service
Service is not that good. Compliments is bad
Stayed 5 nights in Oct 2019

10/10 Excellent

Kay, Hanoi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff professional and friendly. Door man/Security took care of extra luggage and did so with a smile on their faces.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and staff is very helpful
Stayed 1 night in May 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME stay
We loved out stay here, modern, clean and good location. Reception and securit staff were excellent giving great local advice and friendly welcomes.
Stayed 3 nights in May 2019

6/10 Okay

khongsak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

4/10 Poor

Emma, Perth, WA

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I booked the executive studio with balcony and lake views. When i arrived the room had no balcony and no lake view. I went to reception and showed them the confirmation email from wotif, to which they replied their executive studios do not have balconies and wotif can write whatever they want about properties. I could change to a balcony room but it would cost extra. I argued back and forth, then went onto somersets direct website which also stated executive rooms have balcony and lake views. At this point they did move us into another room without additional charge. Breakfast was an additional $15 per person per day, and selection was tiny. Also, this hotel is in the middle of nowhere - you cant find breakfast or any sort of meal within walking distance, only coffee shops which do not serve food. We had to take a taxi in and out of old quarter each day (you can walk it in about an hour if you are up for it). Room was clean, no other issues.
Stayed 3 nights in Apr 2019

2/10 Terrible

CP, Kuala Lumpur, Malaysia

Business traveller
Disliked: Property conditions & facilities
Very old conditional Somerset, should avoid it. And is time for them to uplift the property.
Stayed 4 nights in Mar 2019

10/10 Excellent

Ha A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good !
Happy!
Stayed 3 nights in Apr 2019