Staff were all very friendly, and extremely helpful. I was a guest at a wedding held there. 7 of us dined in the restaurant, the night before. We were quite late entering the restaurant, but the staff were very obliging, and did not try to hurry us. The meal itself was fantastic, on that we all agreed. The hotel is only a 5 minute walk from numerous, restaurants, bars, and shops. Would definitely stay at Harpenden House again, if I was in the area.