Highlands Holidays from AU$2,687

Convenience store and dominos were close enough to walk and get food/snacks. The room smelled like dust and tobacco. The door needed to be slammed in order to close correctly. Walls were thin enough to hear conversations from next door. Cleaning staff came in while I was away and threw away part of a toy I bought for my little brother. Key card stopped working when I got back late at night so I had to ask for it to be fixed. Beds were clean and nicely made. Outlets worked well, TV was small but nice and wifi worked well.

Check-in was fast, easy, staff is respectful, friendly. I've stayed in this hotel many times, with very little to no complaints. My room being filthy, has never been one of them, I stay here because my room has always been reasonably clean, outdated but clean. I was given a dingy, dark, dirty room. It smelled horrible, the carpet had huge stains everywhere. I called and was given another room, it was in way better condition, they apologized, but upon closer look, it still had issues. They changed all the lighting to daylight and the rooms are darker and dont feel cozy. Beds were uncomfortable and food was just ok. Parking used to be free, it is now to my surprise $15 per day. After this experience, I will now be staying elsewhere. I value cleanliness over most anything, i can overlook an uncomfortable bed, but the room and common areas must be clean, otherwise, is the bed/pillows/linens really clean?

Great hotel will stay again

Good included breakfast