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Omni Hilton Head Oceanfront Resort

4.0 star property
Stylish resort on the shore with 3 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Omni Hilton Head Oceanfront Resort

3 outdoor pools, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
Interior detail
Courtyard
3 bars/lounges, 2 poolside bars
Luxury Suite, 1 King Bed, Oceanfront | Living room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
  • Room service
  • Parking available
The price is AU$381
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Suite, 1 King Bed (ADA, Island)

49-inch flat-screen TV with cable channels, Smart TV, pay films

Suite, 1 King Bed (ADA, Island)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 70 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed (Island)

49-inch flat-screen TV with cable channels, Smart TV, pay films

Suite, 1 King Bed (Island)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 70 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Oceanfront

Luxury Suite, 1 King Bed, Oceanfront | Living room

Luxury Suite, 1 King Bed, Oceanfront

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 93 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible, Courtyard View (Studio)

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 2 Queen Beds, Accessible, Courtyard View (Studio)

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible, Resort View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed, Accessible, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 70 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible, Courtyard View (Studio)

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed, Accessible, Courtyard View (Studio)

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible, Courtyard View (Studio)

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 2 Queen Beds, Accessible, Courtyard View (Studio)

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Accessible, Resort View (Roll In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 2 Queen Beds, Accessible, Resort View (Roll In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible, Resort View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed, Accessible, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Courtyard View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed, Courtyard View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49.6 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Resort View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 2 Queen Beds, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49.0 sq m
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Accessible, Resort View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 2 Queen Beds, Accessible, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Partial Ocean View

Studio Suite, 2 Queen Beds, Partial Ocean View

Studio Suite, 2 Queen Beds, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Partial ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Partial Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Resort View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

View from room

Luxury Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 93 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Courtyard View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 2 Queen Beds, Courtyard View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2015
  • 49.6 sq m
  • Sleeps 5
  • 2 Queen Beds

Similar properties

Exterior

Sonesta Resort Hilton Head Island

Pool
Spa
Pet-friendly
Restaurant
8.4 out of 10, Very good, (1005)
The price is AU$310
includes taxes & fees
17 Dec - 18 Dec
Sonesta Resort Hilton Head Island
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About the area

Map
23 Ocean Lane, Hilton Head Island, SC, 29928-5121

What's nearby

  • Palmetto Dunes Club - 9 min walk - 0.8 km
  • Palmetto Dunes Tennis & Pickleball Center - 11 min walk - 1.0 km
  • Coligny Beach - 16 min walk - 1.4 km
  • Shelter Cove Harbour - 7 min drive - 3.7 km
  • Coligny Plaza - 10 min drive - 7.5 km

Getting around

  • Savannah - Hilton Head International Airport (SAV) - 62 min drive

Restaurants

  • ‪Island Bagel & Deli - ‬5 min drive
  • ‪Hilton Head Diner Restaurant - ‬5 min drive
  • ‪Starbucks - ‬6 min drive
  • ‪The Dunes House - ‬15 min walk
  • ‪San Miguel's - ‬5 min drive

About this property

Omni Hilton Head Oceanfront Resort

Upscale family-friendly resort near Shelter Cove Harbour
Located close to The Golf Courses of Palmetto Dunes and Coligny Plaza, Omni Hilton Head Oceanfront Resort provides an adjacent golf course, 2 poolside bars and a corner/local shop. This resort is a great place to bask in the sun with a white sand beach, beachfront dining and sunloungers. Indulge in a manicure/pedicure, a deep-tissue massage and reflexology at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and American cuisine. Enjoy the 24-hour gym, as well as activities such as beach yoga. Free in-room WiFi is available to all guests, along with a terrace and shopping on-site.
Additional perks include:
  • 3 outdoor pools and a children's pool, with cabanas, sunloungers and pool umbrellas
  • Free self-parking, plus valet parking (surcharge)
  • Limo/town car service, cooked-to-order breakfast (surcharge) and bike hire
  • An electric car charging station, express check-out and supervised childcare (surcharge)
  • Guest reviews give top marks for the beach locale, pool and helpful staff
Room features
All 323 rooms have comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses and cots/infant beds (surcharge)
  • Designer toiletries and hairdryers
  • 49-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, balconies and kitchenettes

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle up to 3 miles
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (USD 32.10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 8:00 AM for a fee: USD 16 to 35 for adults and USD 5 to 20 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges

Restaurants on site

  • Breeze Bar (Seasonal)
  • Buoy Bar (Seasonal)
  • HH Prime
  • Palmetto Market
  • XO Sports & Spirits

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (13,988 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 214 per accommodation, per stay (maximum USD 200.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 23 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 37.45 per night.
Cots (infant beds) are available for USD 26.75 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per day
  • Destination fee: USD 3 per accommodation, per night.
  • Resort fee: USD 44.40 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach towels
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 16 to 35 for adults and USD 5 to 20 for children
  • Valet parking fee: USD 32.10 per night
  • Pet fee: USD 214 per accommodation, per stay (maximum USD200.00 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 26.75 per night
  • Rollaway bed fee: USD 37.45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not allow recreational vehicles or motorcycles.

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Hilton Head Oceanfront Resort
Hilton Head Omni
Hilton Head Omni Oceanfront Resort
Omni Hilton Head
Omni Hilton Head Oceanfront
Omni Hilton Head Oceanfront Resort
Omni Oceanfront
Omni Oceanfront Resort
Omni Oceanfront Resort Hilton Head
Omni Resort Hilton Head
Omni Hilton Head Oceanfront Resort Hilton Head Island
Omni Hilton Head Oceanfront Hilton Head Island
Omni Hilton Head Oceanfront
Omni Hilton Head Oceanfront Resort Resort
Omni Hilton Head Oceanfront Resort Hilton Head Island
Omni Hilton Head Oceanfront Resort Resort Hilton Head Island

Frequently asked questions

Does Omni Hilton Head Oceanfront Resort have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at Omni Hilton Head Oceanfront Resort?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Omni Hilton Head Oceanfront Resort on 23 Dec 2024 start from AU$307.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Omni Hilton Head Oceanfront Resort pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 23 kg per pet. There's a fee of USD 214 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Omni Hilton Head Oceanfront Resort?

Self-parking is free at this property.

What time is check-in at Omni Hilton Head Oceanfront Resort?

Check-in start time: 4 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Omni Hilton Head Oceanfront Resort?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is Omni Hilton Head Oceanfront Resort located?

Located in Mid Island, this beachfront resort is next to a golf course and within 3 mi (5 km) of The Golf Courses of Palmetto Dunes and Shelter Cove Harbour. Coligny Plaza and Harbour Town Golf Links are also within 9 mi (15 km).

Omni Hilton Head Oceanfront Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 651 out of 1002 reviews" "
Rating 8 - Good. 195 out of 1002 reviews" "
Rating 6 - Okay. 86 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the beach and to neighboring golf courses.
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Ambika

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We had terrible experience in this resort, my family had itching sensation while sleeping on bed and later what appeared to be bed bug bites. Never going back here. I hope the management takes this feedback seriously and addresses the issue to ensure future guests have a better experience.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! We happened to visit during a cold snap for a few days so we were not enjoy the outdoor activities as much and still had a blast. Really looking forward to returning. Booked a Courtyard view which was great and you had a partial ocean view anyway.
Stayed 3 nights in Nov 2024

10/10 Excellent

Christy

Travelled with family, Travelled with family and small children
Everything was great and the staff was very polite
Stayed 2 nights in Nov 2024

10/10 Excellent

Lana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice, easy, calm and overall wonderful. I travel often for work and this was one of the best hotel experiences I’ve had.
Stayed 1 night in Nov 2024

10/10 Excellent

Edward

Stayed 1 night in Nov 2024

10/10 Excellent

Jaclyn, Hilton Head

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this hotel! We’ve been coming here for 18 years and it’s always an amazing experience! Friendliest and happiest staff ever! Great recent renovations… so comfy and cozy.
Stayed 1 night in Nov 2024

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, property conditions & facilities
It is a beautiful resort and the staff was very nice.
Stayed 4 nights in Nov 2024

10/10 Excellent

Rodolfo, CORONA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Patrick

Stayed 2 nights in Oct 2024

10/10 Excellent

Logen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely and peaceful stay
Stayed 2 nights in Sep 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing!
Stayed 3 nights in Nov 2024

10/10 Excellent

David, Elk Grove

Stayed 6 nights in Oct 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, will definitely be staying here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beach chairs and umbrellas are too heavy! Us ‘older’ folks can’t carry all that so far. Of course quality is important, but there are lighter choices. Otherwise, everything was awesome!!
Stayed 5 nights in Oct 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Wonder place for our honeymoon
Stayed 4 nights in Oct 2024

10/10 Excellent

Gayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our 3rd time staying here, we love this hotel. The rooms are spacious and beautifully decorated with everything that you could possibly want from the small well appointed kitchen to the balcony overlooking the beautiful ocean!!! The grounds are lush and tropical with ponds, waterfalls and bridges, fun to explore. Thank you Omni for a lovely stay, see you next year!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Christopher R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Julian

Stayed 1 night in Sep 2024

10/10 Excellent

Diana Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Our experience did not begin well due to a mix up with our room. Upon requesting (an hour before arriving to check in) that our room be close to a friend who was also staying at the hotel, our room type was downgraded from a King one bedroom suite to a regular queen quite; however, this change was not communicated or approved. When we realized the size of room had changed and requested our original room, we were told that it was not available. It took a hour of pushing back on their oversight/lack of communication to rectify the situation. The front desk staff/management lacked any customer service skills. No apology or understanding for their mistake. The resort is family friendly with nice amenities but is clearly old and being upgraded piecemeal. Our room AC unit was rusted and carpeting around it had water damage. Also, signage is insufficient and it’s challenging to know where to park and how to get to your hotel room. Beware, room service does not pick up the phone, making it impossible to order! A major drawback were the weddings/events that would limit our access to certain areas, including the main courtyard where the kids played games (ping pong, large scale chess, corn hole) and we spent time at the fire pit. It was disappointing when these areas were blocked off and unusable to us as paying guests for hours at a time every day of our four-night stay. While there were some redeeming qualities, the bad outweighed the good and I will not be staying again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sidney

Travelled with partner
Liked: Cleanliness, amenities
Great place
Stayed 2 nights in Oct 2024

8/10 Good

Chauncey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Food and activities
Stayed 3 nights in Oct 2024

10/10 Excellent

Yunaisy Perez

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusta que limpian cada día las habitaciones .estuve allí por 3 noches cuando fui por la graduación de mi hija Marín. La habitación estaba muy bien y si quieres lavara algo personalmente tiene lavadoras frente a los elevadores eso me gustó . Hubo un accidente y pude resolverlo gracias a esas lavadoras. Creo que lo que no me gustó mucho es como que las piscinas estaban llenas de hojas .Me gustó al llegar te reciben amables te abren las puertas del carro y te orientan en fin estuvo genial por esa parte la atención fue buena .
Stayed 3 nights in Oct 2024