8/10 Good
Elizabeth G.
14 Sept 2024
Labor Day stay
Overall a very nice unit for the price in the off season. Upon arriving, the unit looked clean but the floor downstairs had not been mopped; our kids feet were black within an hour. I had to call Vacasa to ask them to drop off swiffer wet cloths so we could mop over it. This is a housekeeping issue, but we have to pay hundreds for housekeeping upon checking out so that matters. The sliding glass door to back deck had rotten wood (also notified property manager so they can know to fix this). Kitchen was beautifully updated. Furniture downstairs was very comfortable. All the bathrooms were updated very well and it was a nice touch to have dove soap and shampoo and conditioner in each bathroom. Downstairs twin bedroom had missing bed skirt, and overall the linens provided on bedding were not of the best quality, but still comfortable. If the bedding was updated and the pillows updated it would greatly increase the guests comfort. There were no standard size pillow cases for extra pillows upstairs, but I called and they brought some pillow case protectors by. The tennis court code provided in email was incorrect. When trying to call property manager, phone went straight to voicemail and voicemail box was full. I had to call the corporate number to have them contact the property manager who then contacted me. The local Vacasa office number should be provided (corporate Vacasa refused to provide this to us) so they can be contacted quickly when property manager is not responding.
Elizabeth G.
Stayed 4 nights in Aug 2024