Overall experience was nice. The room, the location, the lady who took care of us throughout our stay, the food, the driver who picked us up and dropped us off. The reason I couldn’t give them five stars was because of the man at the front desk. We are not sure if this guy was the owner or manager who works at the front desk. The day we arrived at this Ryokan style hotel, we were asked which option we would like to choose between the western style and the Japanese style. I picked the Japanese style, but my partner picked the western style. He looked at us weirdly and didn’t seem that he was happy with the choice we made. Maybe because we both did not select the same option…? And the second day, we requested for an hour extension to our checkout time which was originally 10 am. Not only did he refuse our request, but he did not refuse in a polite way, in which he didn’t make us feel that he wants us to come back again. We have traveled 6 out of 7 continents and had stayed at many hotels and this was the first or second time we were refused of this type of request. Many hotels always have been happy to accommodate our needs and requests. This is the only reason why I couldn’t give them 5 stars. The location was marvelous and remarkable. The lady and the driver were very friendly and polite. They even gave us a little tour and history of the beautiful Miyajima island. The dinner and breakfast were both delectable. We could have the local specialties of oysters and conger eels.