4/10 Poor
Wing Yi
Travelled with family
18 Nov 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked a 4 days 3 nights stay at this hotel for attending friend's wedding. But it was a disappointment for a 5 stars hotel. We were given a room on the lowest level (level 12th). Room felt like it's for employee flat rate room.
Toilet amenities were not in good condition. Shower bar, vanity mirror, shaver plug area was shaky. An ant was spotted on the window ledge inside the room on the first day but we thought it's a minor issue, but we were wrong, more ants and pests appeared at coffee bar area on the last night (videos available). Have also encountered a cockroach about 3cm in size at our door when returning on the 2nd night. We've also spotted some insects on the bedsheets right before we check-out (photo available)
Waiting time for lift is ridiculous! The system is so inefficient that you could wait 5 mins or more during non peak period and it could go up to 10 mins or more during morning and evening. Have never encountered such waiting time for lift at other hotels! Would recommend upgrading the lift system.
Overall, our experience was not great and felt that the room is definitely not worth the price paid. Would not recommend this hotel. I could have gotten a much better room of a 4 star hotel with the price paid (~SGD$380/night)(~HKD$2280/night) Only good thing about the hotel is the location.
Wing Yi
Stayed 3 nights in Nov 2024