Hope Holidays from AU$3,016

The pool didn't feel warm enough.

This was our second stay. Customer service is 5stars plus! Pet friendly, and there is a nice little park just beside the hotel to walk your dog (Florence Henderson Park). We willl stay here again!

Positives: The hotel is in a great location and very convenient to get around. The rooms are spacious and comfortable, and the property itself is beautiful and well-maintained. Negatives: The biggest downside was the $100 deposit per day, which added up quickly. We stayed four nights and had to put down $400, which felt excessive. We also purchased breakfast with our stay, which was advertised as “free breakfast.” However, we were limited to selecting items totaling no more than $40 per person, which was not clearly explained upfront and felt misleading. Staff service was generally okay, but there was one staff member working as the breakfast host who was there every day and she had a poor attitude, which affected the overall experience. I previously stayed here when it was the Trump Hotel, and the service at that time was excellent. Unfortunately, the level of service has noticeably downgraded since then. Overall: Nice hotel with a great location and large rooms, but hidden costs and inconsistent service bring the experience down.

Best location in the village, 2 mins walk to the gondola, and staffs are extremely friendly!

Very beautiful place.