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"This mountain resort is in a beautiful area conveniently located near Los Pueblos Mágicos of Hidalgo. We stayed in the basic room as the others were quite expensive and the room was very basic. No AC and the only ventilation is the windows. The area houses ducks and chickens as well as other forest animals and can get quite noisy early in the AM. They have several pools with one being exceptionally warm and comfortable. They have an amazing Tobogán or super long enclosed pool slide which was awesome and a Tirolsea (zip line) which we did not use. The restaurant was good and reasonable. When we arrived there was almost nobody there and the next afternoon a few bus loads of kids arrived and the place turned into a zoo for the afternoon. Good thing we got our swim in early. No washcloths were available and the maid took my extra floormats that I requested. Super friendly staff. Be aware, the town nearby closed down early on weekdays including restaurants. We were forced to eat at the resort's restaurant and it turned out to be pretty darn good."

"El fin fue increíble muchas cosas que hacer cerca como los prismas basálticos. La hacienda muy bonita y con una historia muy interesante, nos tocaron cuartos recién remodelados asi que muy bien. La comida deliciosa y la atención del staff excepcional. Recomiendo ampliamente "

"It was a quiet hotel, so I had a good rest. The bad thing is that the shower curtain can't cover the entire space, so the water splashes out. I liked everything else."

"cold water for shower, not heater"

"El hotel bonito, muy a gusto, el desayuno súper recomendable, muy buena experiencia!!"

"There's no customer service as such. I was received with the question: "do you have a reservation?" To which I replied "yes" and immediately was given the keys to the cabin. When I asked "how do you know I'm the right person? The lady said "There's only one reservation pending to check in". No id requested, no chance to ask about the area. Seemed like the lady was in a hurry to leave. "

"We had a wonderful time in the cabin. The fireplace and jacuzzi were both excellent! The location is nice - a short (20 mins) walk to the historic centre, but far enough that there's no noise from the bars. There's not many food options immediately near the hotel, but there's a great taco restaurant (Tacos del duende) and a new pizza spot Pizzeria Cosmos) a 5 mins walk away. Also Restaurante El Nuevo Amanecer for breakfast is fantastic! The hotel helped with everything (from taxis, to recommendations) and was very helpful and supportive during our stay :) Would definitely stay here again! "