"I arrived at the property and my reservation could not be located. I was with my elderly parents and we had to stay in the lobby for almost 2 hours waiting for them to find the reservation. Staff were inconsiderate just saying they have to wait. There needed to be a better way to deal with such issues, the Expedia agent I chatted with mentioned this is common, if that's the case them put in mitigating controls or plan on how to resolve such issues quickly without inconveniencing the customers....