"I really enjoyed our stay at Royal Palace hotel in Hanoi, the staff were so friendly couldn't do enough to make our stay a memorable experience. The location of our hotel was central and close to fabulous restaurants and shops. I highly recommend this 5 star hotel for your holiday."

"What a lovely hotel. Very well set out and clean. The staff have all been amazing; welcoming, professional and knowledgeable. Whatever you need they will accommodate. The rooms are light filled and spacious. Had such a great nights sleep, with wonderful blockout blinds. The bathrooms are well laid ..."

"The staff was very friendly and helpful. The room was very clean. Breakfast was very good. We surely would recommend this hotel to friends and family. The service of this hotel was excellent. They took good care of our luggage, even after checking out we still could take a shower, …."

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction."

"The hotel is beautiful, clean and the service is amazing. It’s located in the old quarters so you need to be prepared for a busy and loud street. But once you enter the hotel, it’s feels like you walked in a completely different place"

"I really enjoyed this hotel. Right from the start, the customer service was outstanding. I was made to feel valued and my stay/comfort mattered. Each time I left/arrived at the hotel I was greeted and welcomed back. The exceptional customer service continued with breakfast staff also. The hotel is ..."