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Hotel Bergcristall

4.0 star property
Family-friendly hotel with full-service spa and free breakfast

Photo gallery for Hotel Bergcristall

Sauna, steam room, sports massages, massages
View from property
Indoor pool
Sauna
Standard Double Room, Balcony (Rubin)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • Gym
  • Laundry
  • Pool
The current price is AU$473
includes taxes & fees
5 July - 6 July

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Double Room, Balcony (Diamant)

Superior Double Room, Balcony (Diamant)

Superior Double Room, Balcony (Diamant)

Highlights

Balcony
Heating
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
Satellite channels
  • 35 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, Balcony (Rubin)

Standard Double Room, Balcony (Rubin)

Standard Double Room, Balcony (Rubin)

Highlights

Balcony
Heating
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
Satellite channels
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | Living area

Junior Suite, Balcony

Highlights

Balcony
Heating
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
Satellite channels
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
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About the area

Map
Volderau 5, Neustift Im Stubaital, Tirol, 6167

What's nearby

  • 4 Piste Krößbach Ski Run - 16 min walk - 1.4 km
  • St. George Church - 8 min drive - 7.4 km
  • Elfer Gondola - 9 min drive - 7.7 km
  • Grawa Waterfall - 11 min drive - 10.8 km
  • Stubai Glacier Cable Car - 16 min drive - 13.6 km

Getting around

  • Matrei am Brenner Station - 26 min drive
  • Innsbruck (INN-Kranebitten) - 30 min drive

Restaurants

  • ‪Ski Alm - ‬15 min walk
  • ‪HERR KLAUS - Das Restaurant - ‬7 min drive
  • ‪Panorama Restaurant Elfer - ‬34 min drive
  • ‪Bottega No. 13 - ‬7 min drive
  • ‪Tyrol Cafe-Restaurant - ‬7 min drive

About this property

Hotel Bergcristall

Upscale family-friendly hotel near Stubai Glacier
Located close to St. George Church and Elfer Gondola, Hotel Bergcristall provides free breakfast, a terrace and a garden. Treat yourself to a massage at the on-site spa. The on-site restaurant offers breakfast and dinner. Enjoy the gym, as well as activities such as hiking/biking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a playground and an arcade/games room.
Additional perks include:
  • An indoor pool
  • Free self-parking
  • Free bike hire, a round-trip airport shuttle (surcharge) and an electric car charging station
  • A front desk safe, tour/ticket information and barbecues
Room features
All guest rooms at Hotel Bergcristall boast perks, such as pillow menus, as well as amenities, such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Changing tables, baby monitors and highchairs
  • Partially open bathrooms with showers and hairdryers
  • TVs with satellite channels
  • Balconies, heating and daily housekeeping

Languages

English, German

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Ski shuttle nearby
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Mountain biking
  • Optional ski privileges
  • Playground
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • Arcade/game room
  • Baby monitor
  • Changing table
  • Free babysitting
  • Free supervised activities for children
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 8:00 PM

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 20 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.80 per person, per night. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Bergcristall Neustift Im Stub
Bergcristall Neustift Im Stubaital
Hotel Bergcristall Neustift Im Stubaital
Hotel Bergcristall Hotel
Hotel Bergcristall Neustift Im Stubaital
Hotel Bergcristall Hotel Neustift Im Stubaital

Frequently asked questions

Does Hotel Bergcristall have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hotel Bergcristall?

As of 14 June 2025, prices found for a 1-night stay for 2 adults at Hotel Bergcristall on 5 July 2025 start from AU$455.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Bergcristall pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 20 kg per pet. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Bergcristall?

Self-parking is free at this property.

What time is check-in at Hotel Bergcristall?

Check-in start time: 2 PM; check-in end time: 8:00 PM.

What time is check-out at Hotel Bergcristall?

Checkout is at 10 AM.

Does Hotel Bergcristall provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Bergcristall located?

Located in the mountains, this family-friendly hotel is within 6 mi (10 km) of St. George Church, Elfer Gondola and Grawa Waterfall. Stubai Glacier and Stubai Glacier Cable Car are also within 9 mi (15 km).

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Hotel Bergcristall Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 15 out of 20 reviews
Rating 8 - Good. 5 out of 20 reviews
Rating 6 - Okay. 0 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 0 out of 20 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10

Stayed 3 nights in Mar 2024

10/10

Wir hatten nur 2 Nächte gebucht und mussten umziehen. Das war bei der Onlinebuchung nicht ersichtlich
Stayed 2 nights in Apr 2022

10/10

Parfait ! Prendre la demi pension car la qualité de la cuisine est excellente pour un surcoût modique. Nous avons été surclassé dans une chambre de 80m2... avec sauna.
Stayed 2 nights in Aug 2019

10/10

Spa and pool are fantastic and the food is amazing .
Stayed 6 nights in Apr 2019

10/10

Vielen Dank für den schönen Aufenthalt im Stubaital
Stayed 7 nights in Feb 2019

10/10

Super Hotel, gutes Essen und toller Service. Sehr schöner Wellnessbereich.
Stayed 7 nights in Jan 2019

8/10

+ überragender Service beim Abendessen + schöner Wellnessbereich - Chlorgeruch vom Pool im gesamten Treppenhaus und in den Fluren
Stayed 1 night in Nov 2018
This review was submitted before 2018 and has not been verified.

8/10

Hotel carino e pulito. Le stanze sono troppo riscaldate ed u cuscini scomodi, per il resto tutto ok....piscina e zona relax bellissimi, personale gentile e disponibile, buona colazione abbondante e di qualità.
Stayed 1 night in Nov 2017
This review was submitted before 2018 and has not been verified.

10/10

Location is highly recommendable for family, very close to all the attraction of Stubai valley. The Hotel is very comfortable and clean,food is excellent and very varied. Very discrete and nice the staff.
Stayed 6 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

8/10

Siisti, loistava palvelu, hieno saunaosasto, erittäin rauhallinen hotelli ja ympäristö. Aamupala oikein hyvä, illallisessa hyvää yritystä jos pitää paikallisesta ruuasta.
Stayed 2 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

10/10

Hotel Bergcristal is the closest hotel to Stubai Glacier that will not crush your budget. Easy to book, Easy to find with a wonderful staff. The food is first class and prepared fresh for each meal by the resident chef / manager. OH - and I must mention - my son was absolutely THRILLED with the WIFI connection speeds! We will be returning to Hotel Bergcristal for more skiing.
This review was submitted before 2018 and has not been verified.

10/10

Great stay, of all the details from staff, restaurant, rooms, and spa were well taken care of. I would definitely recommend this hotel.
This review was submitted before 2018 and has not been verified.

10/10

Great value for the money. The room was a bit small, but overall, very nice
This review was submitted before 2018 and has not been verified.

8/10

This review was submitted before 2018 and has not been verified.

8/10

This review was submitted before 2018 and has not been verified.

10/10

Chambre très propre , acceuil chaleureux , petits déjeuner copieux .
This review was submitted before 2018 and has not been verified.

10/10

Super fint hotel i typisk alpe-stil. Meget smuk beliggenhed med udsigt til sne-klædte bjerge. Fint stort værelse med balkon. Indendørs pool i kælderen med mange fine faciliteter og udsigt til have. Fin restaurant med stor terasse. Aftensmad og morgenbuffet var god. Meget venligt personale.
This review was submitted before 2018 and has not been verified.

10/10

Wir waren sehr zufrieden und können dieses Hotel nur weiter empfehlen.
This review was submitted before 2018 and has not been verified.

10/10

Personale cordialissimo. Abbiamo festeggiato il primo anniversario di matrimonio ed a sorpresa ci han fatto trovare un'intera sacher ed i fiori sul tavolo e la stessa cosa per il mio compleanno. Il centro benessere è bellissimo. La zona è stupenda
This review was submitted before 2018 and has not been verified.

10/10

The hotel was ideally situated in the Stubai valley south of Innsbruck. our room looked up the valley towards the snow covered mountains. (Even in mid July). We were on a fly drive holiday and we had easy access to the Glacier and other alpine meadow walks. We booked half board and enjoyed excellent breakfasts and five course evening meals. The food was of a high standard and the Hotel was very clean. The staff were very welcoming and helpful. We would go back again.