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Grand Serai Congress & Spa

5.0 star property
Recharge in style by lounging by an outdoor pool or treating yourself to revitalizing spa treatments.

Photo gallery for Grand Serai Congress & Spa

Front of property - evening/night
Minibar, in-room safe, desk, blackout curtains
Executive Room
Lobby
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Gym
  • Breakfast included
The current price is AU$188
includes taxes & fees
25 Mar - 26 Mar

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room

Minibar, in-room safe, desk, blackout curtains

Superior Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Sofa bed
Separate bedroom
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

Minibar, in-room safe, desk, blackout curtains

Standard Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Sofa bed
Separate bedroom
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite

Suite

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds OR 1 Double Bed and 2 Single Beds

View all photos for Standard Single Room

Minibar, in-room safe, desk, blackout curtains

Standard Single Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Blackout curtains
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 65 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds OR 1 Double Bed and 2 Single Beds

View all photos for Traditional Suite, 1 Bedroom

Traditional Suite, 1 Bedroom

Traditional Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Blackout curtains
Hairdryer
  • 40 sq m
  • City view
  • Sleeps 4
  • 4 Single Beds

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Property entrance

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The price is AU$139
includes taxes & fees
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About the area

Map
33, Dodonis Avenue, Ioannina, Epirus, 45221

What's nearby

  • Lake Pamvotis - 17 min walk
  • Ioannina Castle - 3 min drive
  • Perama Cave - 6 min drive
  • University of Ioannina Hospital - 7 min drive
  • Ali Pasha Residence - 13 min drive

Getting around

  • Ioannina (IOA-Ioannina National) - 15 min drive

Restaurants

  • ‪Ψησταριά Ακρόπολις - ‬6 min walk
  • ‪Το Στέκι - ‬5 min walk
  • ‪Άλλη Γεύση - ‬5 min walk
  • ‪Μάντζιος Καφέ-Ζαχαροπλαστείο - ‬4 min walk
  • ‪De-Tox - ‬1 min walk

About this property

Grand Serai Congress & Spa

Luxury hotel in the business district
At Grand Serai Congress & Spa, you can look forward to a free breakfast buffet, a poolside bar and a terrace. Treat yourself to spa services, such as a massage, a body treatment or a facial. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool and an indoor pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Babysitting (surcharge), laundry services and smoke-free property
  • A banquet hall, a computer station and concierge services
Room features
All 216 rooms feature comforts such as air conditioning and bathrobes, in addition to perks such as free WiFi and desk chairs.
More amenities include:
  • Bathrooms with baths or showers and free toiletries
  • 32-inch TVs with cable channels
  • Wardrobes/cupboards, fridges and daily housekeeping

Languages

English, Greek

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 549 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 4 and older; COVID-19 vaccination record requirement applies to all guests aged 18 and older
For any questions, please contact the property using the information on the booking confirmation
Due to a temporary closure, the swimming pool, fitness facilities, and spa will be closed February 22-March 15, March 18-22, March 25-May 2, and May 7-December 21, 2024.

Renovations and closures

The following facilities or services will be unavailable from July 25 2023 to December 20 2025 (dates subject to change):
  • One of the swimming pools
  • Fitness facilities
  • Spa
The following facilities are closed seasonally each year. They will be closed from 1 October to 31 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 0622Κ015A0151001

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from 01 June to 30 September
Pool access available from 11:00 AM to 6:00 PM
Guests under 16 years old are not allowed in the hot tub

Property is also known as

Mitsis Grand Serai Congress
Mitsis Grand Serai Congress Hotel
Mitsis Grand Serai Congress Hotel Ioannina
Mitsis Grand Serai Congress Ioannina
Grand Serai Congress Hotel
Mitsis Grand Serai Congress & Spa Ioannina Hotel Ioannina
Mitsis Grand Serai Congress And Spa Ioannina
Grand Serai Congress Hotel Ioannina
Grand Serai Congress Ioannina
Grand Serai Congress
Mitsis Grand Serai Congress & Spa Ioannina Hotel
Mitsis Grand Serai Congress Spa
Serai Congress & Spa Ioannina
Grand Serai Congress & Spa Hotel
Grand Serai Congress & Spa Ioannina
Grand Serai Congress & Spa Hotel Ioannina

Frequently asked questions

Does Grand Serai Congress & Spa have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 11:00 AM to 6:00 PM. The swimming pool is closed seasonally each year from October 1 until May 31. One of the swimming pools will be unavailable from July 25 2023 until December 20 2025 (dates subject to change).

How much does it cost to stay at Grand Serai Congress & Spa?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Grand Serai Congress & Spa on 25 Mar 2025 start from AU$181.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Serai Congress & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Serai Congress & Spa?

Self-parking is free at this property.

What time is check-in at Grand Serai Congress & Spa?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Serai Congress & Spa?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Where is Grand Serai Congress & Spa located?

Located in the heart of Ioannina, this luxury hotel is within a 10-minute walk of Zosimaia Library and Folklore Museum. Art Gallery of Epirus Studies and Gallery of Epirus Studies Society are also within 15 minutes.

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Grand Serai Congress & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 139 out of 227 reviews
Rating 8 - Good. 63 out of 227 reviews
Rating 6 - Okay. 12 out of 227 reviews
Rating 4 - Poor. 6 out of 227 reviews
Rating 2 - Terrible. 7 out of 227 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Voula

Quality
Stayed 5 nights in Jan 2025

10/10 Excellent

Dimitra

Great place
Stayed 1 night in Jun 2024

10/10 Excellent

Karen

Location, beauty, staff. This is a lovely hotel steeped in history of the area. It has large elegant paintings throughout the hotel. The lobby has elegant, period furniture and is quite large. We always stay at this hotel.
Stayed 13 nights in Sep 2024

10/10 Excellent

andreas

Excellent hotel
Excellent hotel a real five star. Big, classic and comfort rooms
Stayed 3 nights in Jun 2024

10/10 Excellent

Theodora

Excellent all around. Friendly and very professional staff eager to assist. Great location.
Stayed 3 nights in Jun 2024

10/10 Excellent

Dimitri

Great overall!
Stayed 2 nights in Jul 2024

10/10 Excellent

Spyridon

City break
Great location, great staff and service Ioannina is a must visit location
Stayed 2 nights in Mar 2024

10/10 Excellent

Christos

Excellent amenities and truly a 5* hotel. Walkable access to town centre, friendly staff and views
Stayed 2 nights in Dec 2023

10/10 Excellent

Gary

The hotel is a short walk to the town, but there were coffee shops and a few places to eat very close to the hotel. The only bad thing about the hotel which didn’t bother me too much is that you can hear people outside of the room and above. I was in the first room room by the elevator 1st floor. I would stay there again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Gary

It was a little noisy. My room was by the lobby and elevator. I could hear people above me and outside my room. It wasn’t so bad. I would stay there again.
Stayed 7 nights in Aug 2024

10/10 Excellent

Eugenia

Excellent
Excellent service and very exclusive 👏 definitely recommend 👌
Stayed 1 night in Jul 2023

10/10 Excellent

Ioannis

Helpful and k7nd staff
Stayed 1 night in Jun 2023

10/10 Excellent

KONSTANTINOS

great
Stayed 7 nights in Jun 2023

10/10 Excellent

Eva

Excellent service, well informed and very Petions with the customers
Stayed 5 nights in Jul 2023

6/10 Okay

Lambros

Liked: Staff & service
Underwhelming experience
Unfortunately the SPA and Gym were shut and that was one of the main reasons for choosing the hotel. The pool was amazing and a great relief from the heat. There seemed to be some mixup with the reservation and the front desk staff were not helpful especially for a 5 star hotel, they finally addressed the issue and seemed to blame Hotels.com rather than take responsibility. I would not stay there again
Stayed 10 nights in Jul 2024

10/10 Excellent

Nir

Very good
Stayed 1 night in Oct 2022

2/10 Terrible

petros

Disliked: Staff & service
Dissappointing with low level of service
It used to be a nice hotel, having stayed in the past as well. I saw a totally different hotel, with a low quality level of service. What really surprised me is that i had no reply to questions raised (by mail), just a reply by the reception that it probably skipped their attention, without wondering about the content. I keep as secondary details the unjustified delays in the room service, breakfast, reception etc. The hotel used to be a jewel for the area and an example of hospitality, but what i saw was dissappointing. And, please, do not advertise vip access privileges if they are not offerred.
Stayed 2 nights in Jun 2022

10/10 Excellent

Tamorah

Stayed 1 night in Oct 2024

10/10 Excellent

anat

Stayed 3 nights in Oct 2024

10/10 Excellent

Karen

Stayed 3 nights in Aug 2024

6/10 Okay

Joshua

Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicht unbedingt!
Unpersönlicher Check In. Flure zum Zimmer haben kein Licht. Alles sehr alt. Sauberkeit ungenügend. Frühstück lecker, aber wenig Personal vorhanden.
Stayed 1 night in Aug 2024

10/10 Excellent

Dominique

Stayed 2 nights in Jul 2024

10/10 Excellent

Ioannis

Stayed 1 night in Jun 2024

8/10 Good

shmuel

Stayed 3 nights in Apr 2024