6/10 Okay
YALCIN
Travelled with partner
26 Dec 2024
Liked: Cleanliness, staff & service, amenities
Rooms stink smoke smell. Drinking water should be readily available throughout the hotel, not just two small water bottles in a small fridges. Smokiomg area outside the lobbyhas a sliding door opening to a smokers balcony which when opened periodoically, fills the lobby with cigarette smoke and smell, which makes the lobby not so functional for guests who are resting in the lobby. There should be a small coffee shop on the main floor,where small snacks should be available at all times as the main dining room opens at 19:: which is rather late. Please have a look at the 5 star hotels at Cancul Mexico as example. When I visit Cancum full breakfast is included in the room price which is very much a standard right across the World in most holiday destinations. Entrance to the hotel lobby is covered with flat tiles, which in the heavy rain became an ice rink creating incredible slippery surface. It is very hazardous for senior guests. All the walking pathways right by the entrance is full of parked cars, which completely block the walking pathway, forcing the pedestrians to walk on the the road, facing oncoming traffic. When I raised this issue with the front desk, I was told these people who parked improperly were convention guests, a rather poor excuse for not being organized and as yet there is plenty of parking spots 100 metere below.This issue needs to be raised and FULLY ENFORCED as your hotel guests are your frequent customers and yet conventions may not repeat.
YALCIN
Stayed 4 nights in Dec 2024
