4/10 Poor
Max
19 Nov 2024
Liked: Staff & service
Disliked: Cleanliness
First of all, the staff went above and beyond to assist me. My main complaint is that the covering on the chair and ottoman in the room was peeling, leaving pieces on the floor, on my clothes, and on the bed linens. The toilet paper holder in the bathroom came loose from the wall, and a couple of towels had stains on them. A hotel employee tried to find me another room, but was unable to do so. At that point she contacted the manager who offered me a refund, but only if I checked out that day, Which was Saturday the 16th. I checked out before 11 AM. I’m still waiting to hear from Expedia concerning my refund.
Max
Stayed 5 nights in Nov 2024