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Mercure Serpong Alam Sutera

4.0 star property
Family-friendly hotel with bars/lounges and fitness centre

Photo gallery for Mercure Serpong Alam Sutera

2 bars/lounges, lobby lounge
1 bedroom, minibar, in-room safe, desk
Building design
2 bars/lounges, lobby lounge
Breakfast, lunch, dinner served; international cuisine

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Room service
The current price is AU$98
includes taxes & fees
10 Aug - 11 Aug

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 Queen Bed

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed

Highlights

Air conditioning
LED TV
Separate bedroom
Hairdryer
Eco-friendly toiletries
Private bathroom
Electric kettle
Minibar
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Double Room, 1 Double Bed

1 bedroom, minibar, in-room safe, desk

Privilege, Double Room, 1 Double Bed

Highlights

Air conditioning
LED TV
Separate bedroom
Eco-friendly toiletries
Bathrobes
Hairdryer
Private bathroom
Electric kettle
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Pool View

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Pool View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LED TV
Separate bedroom
Hairdryer
Eco-friendly toiletries
Private bathroom
Electric kettle
Minibar
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Twin Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Privilege, Twin Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LED TV
Separate bedroom
Eco-friendly toiletries
Bathrobes
Hairdryer
Private bathroom
Electric kettle
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Superior Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LED TV
Separate bedroom
Hairdryer
Eco-friendly toiletries
Private bathroom
Electric kettle
Minibar
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

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About the area

Map
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten, 15325

What's nearby

  • Living World - 6 min walk - 0.6 km
  • Summarecon Mall Serpong - 4 min drive - 2.9 km
  • QBig BSD City - 7 min drive - 6.0 km
  • Indonesia Convention Exhibition (ICE) - BSD City - 9 min drive - 8.5 km
  • Aeon Mall BSD City - 10 min drive - 8.8 km

Getting around

  • Serpong Rawa Buntu Station - 11 min drive
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 35 min drive

Restaurants

  • ‪The Flavor Bliss - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Pepper Lunch - ‬3 min walk
  • ‪Zenbu House of Mozaru - ‬3 min walk
  • ‪Bandar Djakarta - ‬3 min walk

About this property

Mercure Serpong Alam Sutera

Upscale family-friendly hotel near Summarecon Mall Serpong
Located close to Living World and Scientia Square Park, Mercure Serpong Alam Sutera provides a poolside bar, a terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Mint & Pepper, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), a free shopping centre shuttle and free bike hire
  • 5 meeting rooms, a computer station and a lift
Room features
All 171 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and safes.
Other amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with premium channels
  • Electric kettles, daily housekeeping and desks

Languages

English, Indonesian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 208,000 for adults and IDR 104,000 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Maniz Pool Deck
  • Mint & Pepper
  • Mocca

Things to do

  • Children's pool
  • Free bicycle rentals
  • Games
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 5,920 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchairs on site

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 4 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 450000.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 208000 for adults and from IDR 104000 for children
  • Airport shuttle fee: IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Alam Sutera Serpong
Mercure Alam Sutera
Mercure Serpong
Mercure Serpong Alam
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Tangerang

Frequently asked questions

Does Mercure Serpong Alam Sutera have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Mercure Serpong Alam Sutera?

As of 22 July 2025, prices found for a 1-night stay for 2 adults at Mercure Serpong Alam Sutera on 10 Aug 2025 start from AU$98.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Serpong Alam Sutera pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Serpong Alam Sutera?

Self-parking is free at this property.

What time is check-in at Mercure Serpong Alam Sutera?

Check-in start time: 2 PM; check-in end time: 4 PM. Late check-in is available during limited hours.

What time is check-out at Mercure Serpong Alam Sutera?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Mercure Serpong Alam Sutera provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 363000 per vehicle applies.

Where is Mercure Serpong Alam Sutera located?

This family-friendly South Tangerang hotel is located in the entertainment district, within 3 mi (5 km) of Living World and Summarecon Mall Serpong. Ocean Park and Scientia Square Park are also within 6 mi (10 km).

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Mercure Serpong Alam Sutera Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 134 out of 280 reviews
Rating 8 - Good. 105 out of 280 reviews
Rating 6 - Okay. 30 out of 280 reviews
Rating 4 - Poor. 6 out of 280 reviews
Rating 2 - Terrible. 5 out of 280 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10

There is a big shopping mall near by the hotel. The hotel is very nice and its location is quite good.
Stayed 3 nights in Mar 2025

4/10

Room with shower that has no cold water (not safe). Room was changed 2 times. Still some amenities didn't work. Noisy as it has construction in the property. Hotel should be more transparent of the construction.
Stayed 1 night in Jul 2025

8/10

My stay was wonderful. My room was comfortable and had a good night sleep. I really loved the pool and the gym. The staff was amazing. The staff near the pool was excellent and alway attentive. Location is great and feels safe. The hotel is near a mall and many restaurants and shopping which makes it very convenient. I would stay here again.
Stayed 9 nights in Jan 2025

8/10

A convenient and cheap rate.
Stayed 2 nights in Sep 2024

10/10

Great short stay with mum.
Stayed 2 nights in Feb 2023

10/10

This hotel is not far from airport and walkable distance to shopping mall.
Stayed 2 nights in Sep 2024

10/10

Fantastic property immaculately clean, great food all combined with an amazing staff from the front desk, the concierge to the housekeeping staff.. This hotel is my home away from home every time I work in Jakarta..
Stayed 6 nights in Aug 2024

10/10

Great hotel and love the room
Stayed 3 nights in Sep 2022

10/10

Great location, great amenities. The restaurants and shopping mall just across the road.
Stayed 3 nights in Feb 2024

8/10

Good location, many F&B outlets & malls in the vicinity
Stayed 3 nights in Oct 2022

10/10

This is a great property with excellent service. The breakfast is good and the pool is in a beautiful setting on the roof top. I have stayed here several times and the service is always good.
Stayed 2 nights in Aug 2022

10/10

The staff were very friendly and call us by our names
Stayed 6 nights in May 2024

2/10

Dirty. Smell. Noise. Is it mercure?
Stayed 6 nights in Mar 2025

10/10

This property is the best. Very peaceful and the staff is always helpful and kind. Book here you won’t be disappointed.
Stayed 3 nights in Aug 2022

8/10

near to shopping mall
Stayed 3 nights in Oct 2023

10/10

It’s by walking distance to have lunch and dinner. Transportation is by taxi easily to get. It has a safe environment. The hotel price is reasonable, the draw back is that it’s non-refundable.
Stayed 3 nights in Jul 2024

8/10

Great location. Fantastic staff and facilities. Unfortunately the room feels a bit dated. Bed sheets and bathroom generally were not too clean.
Stayed 3 nights in Mar 2023

6/10

Location is good but the rooms are looking tired. Room is not that clean but that could be due to the older fixtures. Not enough lights in room making it too dark for work. Desk light is not bright at all. Breakfast have dropped in standard.
Stayed 3 nights in Jan 2025

6/10

The stay was ok. Thin wall, we could hear people next door. Variety of breakfast items was ok but many items were at room temperature (should've been heated).
Stayed 1 night in Jun 2022

10/10

Location was convenient for me as the office is near to the hotel. Room was clean but sheets smells. Was out early and back late (due to traffic) and hence did not notice that I have to indicate if I want the sheets changed until the last night. Breakfast was alright in selection but it was tasty to me. Other meals taken in the hotel is good but a bit on the high side. Overall service was good.
Stayed 4 nights in Apr 2024

8/10

The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.
Stayed 3 nights in Aug 2023

6/10

Room maintenance not up to standard. Power failure on check-in and aircon failure after power repair. Changed room with problem of Aircon not controllable, freezing and Refrigerator not cold but noise very disturbing.
Stayed 3 nights in Jun 2023

6/10

Stayed 2 nights in Mar 2025

2/10

Stayed 7 nights in Nov 2024

10/10

Stayed 3 nights in Feb 2025