Jal Hotels, Muscat

"A good 5 star hotel close to the airport and therefore more suited to business, exemplary service above and beyond from all staff must be thoroughly commended."

"Our stay at the Mandarin Oriental Muscat was exceptional — it’s a special hotel that perfectly combines understated luxury with genuine warmth. The rooms are stunning — beautifully designed, with the most comfortable beds and lovely products. Breakfast was delicious with plenty of choice, and the pool area was gorgeous — spacious cabanas (which are free to use!) and very attentive service, with staff always quick to bring water and towels. The gym was excellent too — high-spec machines, cold towels and water on hand, everything you could want. The spa area is nice with lovely changing rooms and a steam room but it could make even better use of the space with perhaps some wellness activities like yoga in future. We had access to the Club Lounge from our second night, which was a real highlight. Afternoon tea was a lovely way to unwind from the sun, and the cocktails between 5–7 were fabulous. The service here — and throughout the hotel — was truly standout. A particularly special touch was the way the team recognised my mum’s retirement — with a beautiful card, cake, and a lovely arrangement of dates and figs. It was such a thoughtful gesture, and the staff went out of their way to congratulate her on this milestone. We left with full hearts and wonderful memories — thank you to everyone at the Mandarin Oriental Muscat for such an unforgettable stay. We can’t wait to return."

"The staff were absolutely amazing. The food good. The pool fantastic. Good for local tours. Couldn’t do enough for me!"

"Great hotel in the centre of Muscat, walking distance to some restaurants, a shopping mall and supermarkets. Very decent Gym with good equipment, clean and fully functional. Breakfast was varied with good options, eggs, fruits, fresh waffle and good coffee! "

"Beautiful resort. "

"Power points did not work correctly and the shower wasn't working well "

"Excellent and friendly staff "

"Dates and tea at reception was lovely. Complementary water was very nice. Anytime we called for housekeeping or room service, they arrived promptly. Manager checked us in. Very gracious. "

"Very good choice in muscat "