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Sergei Palace Hotel

Hotel in Jerusalem with 24-hour front desk and coffee shop/cafe

Photo gallery for Sergei Palace Hotel

Garden
Junior Suite, Non Smoking
Junior Suite, Non Smoking
Garden
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Double Room, 1 Queen Bed, Non Smoking

Classic Double Room, 1 Queen Bed, Non Smoking

Classic Double Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Mini-fridge
LCD TV
Blackout curtains
Select Comfort bed
Premium bedding
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking

Junior Suite, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
LCD TV
Separate bedroom
Premium bedding
Blackout curtains
  • 41 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, Ensuite (Twin Deluxe)

Classic Twin Room, Ensuite (Twin Deluxe)

Classic Twin Room, Ensuite (Twin Deluxe)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
LCD TV
Blackout curtains
Select Comfort bed
Premium bedding
  • 24 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite, Non Smoking

Deluxe Suite, Non Smoking

Deluxe Suite, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
LCD TV
Separate bedroom
Premium bedding
Blackout curtains
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, Multiple Beds, Non Smoking

Premium bedding, Select Comfort beds, in-room safe, desk

Classic Double Room, Multiple Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Mini-fridge
LCD TV
Blackout curtains
Select Comfort bed
Premium bedding
Private bathroom
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Bed

View all photos for Double room-Superior-Ensuite with Bath

Double room-Superior-Ensuite with Bath

Double room-Superior-Ensuite with Bath

Highlights

Soundproofed
Air conditioning
Mini-fridge
LCD TV
Blackout curtains
Select Comfort bed
Premium bedding
Private bathroom
  • 49 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

View all photos for Classic Twin Room, Ensuite (Twin Deluxe)

Premium bedding, Select Comfort beds, in-room safe, desk

Classic Twin Room, Ensuite (Twin Deluxe)

Highlights

Soundproofed
Air conditioning
Mini-fridge
LCD TV
Blackout curtains
Select Comfort bed
Premium bedding
Private bathroom
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Single Room, 1 Single Bed, Accessible, Non Smoking

Deluxe Single Room, 1 Single Bed, Accessible, Non Smoking

Deluxe Single Room, 1 Single Bed, Accessible, Non Smoking

Highlights

Soundproofed
Air conditioning
Mini-fridge
LCD TV
Blackout curtains
Select Comfort bed
Premium bedding
Private bathroom
  • 23 sq m
  • Sleeps 1
  • 1 Single Bed
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About the area

Map
Heleni ha-Malka St 13, Jerusalem, 9510112

What's nearby

  • Ben Yehuda Street - 3 min walk - 0.3 km
  • Jaffa Gate - 12 min walk - 1.0 km
  • Machane Yehuda Market - 13 min walk - 1.2 km
  • Al-Aqsa Mosque - 17 min walk - 1.5 km
  • Western Wall - 17 min walk - 1.5 km

Getting around

  • Yekuti'el Adam Station - 15 min drive
  • Jerusalem Biblical Zoo Station - 20 min drive
  • Tel Aviv (TLV-Ben Gurion) - 51 min drive

Restaurants

  • ‪Cafe Hillel (קפה הלל) - ‬2 min walk
  • ‪SamBooki (מאפה נאמן) - ‬3 min walk
  • ‪Pergamon Restaurant - ‬2 min walk
  • ‪Burgers Bar - ‬2 min walk
  • ‪Eucalyptus - ‬2 min walk

About this property

Sergei Palace Hotel

Hotel near Western Wall
Take advantage of a terrace, a coffee shop/cafe and a garden at Sergei Palace Hotel. Stay connected with free in-room WiFi, and guests can find other amenities, such as a library and dry cleaning/laundry services.
Other perks include:
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and 4 meeting rooms
  • A 24-hour front desk, smoke-free property and concierge services
  • Wedding services, tour/ticket information and multilingual staff
Room features
All guest rooms at Sergei Palace Hotel have thoughtful touches, such as premium bedding and laptop-friendly workspaces, as well as amenities, such as free WiFi and air conditioning.
Extra amenities include:
  • Highchairs and travel cots
  • Bathrooms with baths or showers and hairdryers
  • 29-inch LCD TVs with premium channels
  • Mini fridges, electric kettles and heating

Languages

Arabic, English, French, Greek, Hebrew, Russian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 8:00 AM to 9:30 AM for a fee: ILS 40 to 60 for adults and ILS 40 to 60 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Library

Family friendly

  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 29-inch LCD TV with premium channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for ILS 105.0 per day.
Cots (infant beds) are available for ILS 105.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Israel value-added tax (18%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately ILS 40 to 60 for adults and ILS 40 to 60 for children
  • Airport shuttle fee: ILS 380 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: ILS 105.0 per day
  • Rollaway bed fee: ILS 105.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note, the dining facilities at the property are non-kosher.

We should mention

This property does not have any lifts
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sergei Palace Hotel Jerusalem
Sergei Palace Jerusalem
Sergei Palace
Sergei Palace Hotel Hotel
Sergei Palace Hotel Jerusalem
Sergei Palace Hotel Hotel Jerusalem

Frequently asked questions

Is Sergei Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sergei Palace Hotel?

Limited spots are available.

What time is check-in at Sergei Palace Hotel?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Sergei Palace Hotel?

Checkout is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Does Sergei Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ILS 380 per vehicle applies.

Where is Sergei Palace Hotel located?

Located in Jerusalem City Centre, this hotel is within 1 mi (2 km) of Ben Yehuda Street and Western Wall. Zion Square and Ethiopian Church are also within 5 minutes.

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Sergei Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 115 reviews
Rating 8 - Good. 31 out of 115 reviews
Rating 6 - Okay. 6 out of 115 reviews
Rating 4 - Poor. 6 out of 115 reviews
Rating 2 - Terrible. 2 out of 115 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place in Jerusalem

Good location to see both the old and new part of Jerusalem. Nice garden, good breakfast, friendly staff.
Stayed 3 nights in Jul 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility, friendly staff, clean, beautiful gardens. Great breakfast. Nice area to walk to downtown & old city.
Stayed 3 nights in Jun 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This historic hotel is only 3 blocks from Old Town and close to all shopping and dining. Great price for such an amazing place. Their entire staff especially Bashar are very helpful, interesting and supportive. Will come stay here again!
Stayed 4 nights in Jul 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property.
Stayed 1 night in Nov 2022

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable

Very comfortable and friendly.
Stayed 6 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Nice stay in Jerusalem

Very nice place. Big courtyard where kids can play easily. I recommend this place.
Stayed 1 night in Aug 2022

8/10 Good

meir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Basic but very nice room. Prime location.

Basic but very nice room. Prime location.
Stayed 1 night in Dec 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel, Great staff.

The hotel is well located for both the old town and restaurants. It also has good access to public transport. The staff were very helpful and rooms were cleaned daily to a very good standard. If you're staying in one of the rooms facing the street it can get a bit noisy but it didn't go on too late.
Stayed 1 night in Apr 2023

10/10 Excellent

Peter, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very unique and quaint property in Jerusalem, a short walk from the old city. Beautiful gardens and outdoor dining area
Stayed 6 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful garden great location

Amazing personal and beautiful garden. Only suggest is the breakfast was quite simple and repetitive
Stayed 3 nights in Nov 2022

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couldn't have been batter.

Stayed 4 night sin April 2023. Couldn't have been better. Great breakfast.
Stayed 4 nights in Apr 2023

8/10 Good

naftali

Liked: Cleanliness, staff & service, property conditions & facilities
the staff was pleasant. the grounds are lovely. there was a weird smell in the room and the design is very simple.
Stayed 1 night in Nov 2022

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a charming old world stay with location to food and Jaffa Gate, a beautiful garden and restaurant and great varied healthy breakfasts, well, the Sergei is for you! We loved every minute and so appreciate the support of Alex at the front desk, a waiter who always had a warm friendly demeanor. Staff were just lovely. We stayed 7 nights.
Stayed 1 night in Nov 2022

8/10 Good

Hai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and renovated historical building.

Fantastic location, great renovation of an historical building. Clean basic room. Friendly staff - and helpful. 12-min walk to the Jaffa Gate. Dinner was tasty. Breakfast selection was good.
Stayed 1 night in Oct 2022

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Place and staff are very nice and friendly, specially Mohammed on reception that unfortunately I couldn’t say good bye. Adding Alex as well where helped us when we arrived there. One thing that could improve is the wifi signal on the rooms, overall I would recommend to everyone.
Stayed 3 nights in May 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
This is an old building… a former Russian hospice. It is dates but clean and the beds are comfortable. It is on an excellent location just up the Street from the trolley. Breakfast is good…Russian… but you can get an omelette and different egg options. The staff at the restaurant were especially attentive and really did their best to please while the rest of the staff was helpful and friendly. I would stay there again.
Stayed 4 nights in Mar 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique experience

Great location and beautiful gardens. Be aware that if you have an external faced bedroom closest to the bars around 50m away you may experience noise at night at the weekends. Otherwise very quiet and relaxing. Staff very helpful and friendly and would stay again.
Stayed 4 nights in Nov 2022

8/10 Good

Idrees

Liked: Cleanliness, amenities, property conditions & facilities
Centrally located very close to Jaffa Street. Need to provide help and advise for local tours. Need to use proper crockery and cutlery rather than disposables.

8/10 Good

Marty D.

Liked: Cleanliness, property conditions & facilities
Hotel property was built in 1886 and was recently renovated . No elevator but only 2 floors . Israeli breakfast was adequate . hotel sign in front very small so not easy to find the first time . hotel staff nice and helpful ...especially Elena
Stayed 4 nights in Sep 2022

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historical building. The restaurant was worse : poorly organized, short staffed, lacking choices in the menu. Too expensive.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complain was the late checkout not available. Other then that all was very good.

10/10 Excellent

Olman

Liked: Cleanliness, staff & service, property conditions & facilities
The Sergei is like a fairy tale little castle with its own bar/cafe in the outskirts of busy Jerusalem. The rooms are much more accommodating than anything else around, which makes the extra block walk worth it. Unfortunately, parking is very limited and my beautiful room was upstairs with no elevator, but then again, worth it. The only 2 drawbacks were lack of pool and the terrible view from my window which took away all the glamour of this dreamy hotel. It gets 4.5 stars from me.
Stayed 1 night in Jun 2023

8/10 Good

Fredrick

Liked: Cleanliness, property conditions & facilities
Lack of business center was surprising.
Stayed 3 nights in Jul 2022

4/10 Poor

Lesliet

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had no shawer only a bathtub which was not conviene for my senior parents, thank God it was only one night.
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bad service, goods rooms.

There not alweys been there someone who can speak hebraw, and when we saidnthay to the manager he answered in rude way. Onky ine key ti the rooms, even we asked for two, its not avilable. Reception not reall have someone 24 hours. Breakfest is VERY poor
Stayed 2 nights in Aug 2023