6/10 Okay
Sin Ying
Travelled with family, Travelled with family and small children
8 Dec 2024
Liked: Amenities
Disliked: Cleanliness
We booked this villa based on the high reviews. In theory, this place would have been a perfect vacation spot but there were many issues that tainted our stay.
PROS:
- Communication was great. Staff consistently reached out before and during our stay. They helped with grocery shopping to ensure our fridge was stocked before we arrived.
- There is a butler/staff who helped cook breakfast every morning. They also stay on the premises to assist with housekeeping and other needs. A gardener comes daily to clean the pool.
CONS:
- The villa is run down and requires an upgrade. Roof tops require maintenance. Bird poop fell down a couple times in the master and living area. Shower drainage sucked especially in the master bathtub causing pooling of water and a slipping hazard. Air conditioning in 2 rooms were weak and finicky.
- Premises was not very clean. On our first day of arrival, there was a trail of ants crawling from the walls onto our kitchen counters. Staff had to exterminate and deep clean our kitchen area.
- Not their fault but frogs kept coming at night into the fish pond and croaked for hours. This made it hard to sleep for everyone especially in the two rooms closest to the pond.
- Upstairs of the villa not accessible and locked as it was owner's property.
- We went in November and there was an abundant amount of mosquitos everywhere.
- Staff who were not working awkwardly camped inside the garage at the foot of the villa by the villa's front door.
Sin Ying
Stayed 5 nights in Nov 2024
