4/10 Poor
Travis
Travelled with family
15 Jan 2025
Liked: Property conditions & facilities
Disliked: Amenities
I was extremely disappointed with my recent stay at this property. The advertisement clearly stated it accommodated six people, yet there were only sleeping arrangements for four. This resulted in me sleeping on the couch, which is unacceptable for a 'luxury vacation' that I booked a year in advance. Looking through the guest book, it seems this issue with the sleeping arrangements has been a recurring problem for at least three years, which is concerning.
Additionally, I was surprised by unexpected charges for air conditioning which was not mentioned in the original listing. This contradicts the inclusive price I paid through Expedia.
Basic amenities were also severely lacking. Having to request essentials like toilet paper from the office detracts from the relaxation expected of a vacation. While the view was indeed lovely, the numerous misleading claims and lack of basic necessities significantly impacted my experience. I would not recommend this hotel to others
Travis
Stayed 6 nights in Jan 2025