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"Very nice hotel in a good location with friendly and helpful staff. The room was clean, spacious and quiet. Free ramen and ice cream were offered to guests in the lobby in the evening. I would definitely stay here again. "

"Nice modern hotel within easy walking distance to train or bus station. A shuttle bus is also available. Foyer was attractive and we were shown to our room and luggage was carried by staff. We had an executive double room which was a bit small. If we stay again we would get a twin room which are much bigger. Buffet breakfast was superb."

"Brought my little brother here for his first trip to Japan, and what a way to introduce him to Japanese hospitality. Every staff there was awesome! Great food, and great onsen!"

"We loved our stay at Ryokan Sansui. The view of the mountains around the hotel were amazing with tri-colored foliage. The staff were also very lovely and kind. The food was also delicious and more than I had expected. Communication wasn't too easy, but the message would get across. The best part was, of course, the onsen (hot spring) experience. They offer both public (gender-separated) hot springs and baths, as well as 4 private ones that don't need prior booking or extra fees. Getting there and back took a lot of time though, so our 1-day trip seemed a bit too short."

"A great experience from the beginning. Easy parking across the street. Efficient checkin even when there was a tour bus. Small but comfortable room. Convenient location. Good breakfast and fantastic onsen walkable to everything. "

"Miyama Ouan offers an authentic Japanese cultural experience in beautiful high country/alpine location. Meals were of a variety of ingredients, delicious and always beautifully presented. Miyama Ouan rooms are very comfortable, warm, beautifully cleaned, with private and public onsen. The Hirayu location is in close proximity for bush walking, sight seeing, and to the cable car and bear ranch. "

"Very accessible from Matsumoto Station. The hotel was very clean. I especially appreciated the cleaning after 3 nights of stay to be sustainable. The towel bags was a nice feature so we were able to carry the towels to the bath. Breakfast was delicious. There were so many options ranging from Japanese to western. There was something for everyone to eat. The hotel had nice little perks. When we stayed, there was happy hour (free alcoholic or non-alcoholic) and evening snack in the dining hall. "

"Excellent facilities, very clean and comfortable. Our room was a good size and the shower had excellent pressure. Staff were friendly and very helpful. Great place to stay"

"My sons and I liked the onsen experience, the small services at the onsen and the nightly ramen."