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Arcadia Suites

4.0 star property
Upscale hotel, walk to Uganda National Museum
your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Arcadia Suites

Front of property
Restaurant
Deluxe King Suite
Restaurant
Shower, free toiletries, hair dryer, towels
Reviews
8.6

Excellent

Popular amenities

  • Breakfast included
    Breakfast includedBreakfast included
  • Bar
    BarBar
  • Gym
    GymGym
  • Parking included
    Parking includedParking included
  • Room service
    Room serviceRoom service
  • Kitchen
    KitchenKitchen
The price is AU$113
Price available on 16/7/2024

Explore the area

Map
Plot 54A Kira Road, Opposite Uganda Museum, Kampala, 7566
  • Popular LocationThe Acacia Mall9 min walk
  • Popular LocationMulago National Specialized Hospital10 min walk
  • Popular LocationMakerere University16 min walk
  • AirportEntebbe (EBB-Entebbe Intl.)49 min drive

Most relevant reviews

ExperimentalCarousel

2/10 Terrible

Worst customer service I have experienced. From the room being under the kitchen & woken at 4am, to having no electricit...
Melissa
May 28, 2018
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Room options

View all photos for Deluxe Single Suite

Shower, free toiletries, hair dryer, towels

Deluxe Single Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
  • 32 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe King Suite

Shower, free toiletries, hair dryer, towels

Deluxe King Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Kampala

Arcadia Suites is located in Kyebando, a neighbourhood in Kampala. Gaddafi National Mosque and Baha'i House of Worship are notable landmarks, and travellers looking to shop may want to visit The Acacia Mall and Kisementi. British High Commission and Uganda National Museum are two other places to visit that come recommended.
Visit our Kampala travel guideOpens in a new window

What's nearby

  • Uganda National Museum - 4 min walk
  • British High Commission - 5 min walk
  • The Acacia Mall - 9 min walk
  • Mulago National Specialized Hospital - 10 min walk
  • Makerere University - 16 min walk

Getting around

  • Entebbe (EBB-Entebbe Intl.) - 49 min drive

Restaurants

  • ‪Cafe Javas - ‬8 min walk
  • ‪Cafeserrie - ‬11 min walk
  • ‪Mezo Noir - ‬18 min walk
  • ‪Terrace Cocktail Bar - ‬8 min walk
  • ‪Meza - ‬11 min walk

About this property

Arcadia Suites

Upscale hotel near Uganda National Museum
Located close to British High Commission and Mulago National Specialized Hospital, Arcadia Suites provides free continental breakfast, a rooftop terrace and a coffee shop/cafe. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
Other perks include:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), a 24-hour front desk and concierge services
  • Tour/ticket information, a lift and a front desk safe
Room features
All guest rooms at Arcadia Suites feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Egyptian cotton sheets and pillowtop mattresses
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with streaming services and premium channels
  • Wardrobes/cupboards, separate sitting areas and kitchenettes

Languages

English, French, Spanish, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • RooftopByArcadia

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • Building
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian-cotton sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Microwave
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Office
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 15

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 40.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and window guards

Property is also known as

Arcadia Suites Hotel Kampala
Arcadia Suites Kampala
Arcadia Suites
Arcadia Suites Hotel
Arcadia Suites Kampala
Arcadia Suites Hotel Kampala

Frequently asked questions

Is Arcadia Suites pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Arcadia Suites?

As of 6 July 2024, prices found for a 1-night stay for 2 adults at Arcadia Suites on 16 July 2024 start from AU$112.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Arcadia Suites?

Self-parking is free at this property.

What time is check-in at Arcadia Suites?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Arcadia Suites?

Checkout is at 11 AM.

Does Arcadia Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 40.00 per person applies.

Where is Arcadia Suites located?

Located in Kyebando, this hotel is within a 5-minute walk of Uganda National Museum and British High Commission. The Acacia Mall and Mulago National Specialized Hospital are also within 10 minutes.

Arcadia Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 102 reviews" "
Rating 8 - Good. 36 out of 102 reviews" "
Rating 6 - Okay. 8 out of 102 reviews" "
Rating 4 - Poor. 5 out of 102 reviews" "
Rating 2 - Terrible. 3 out of 102 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Crhistian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service
Stayed 1 night in Jun 2024

10/10 Excellent

Khadar

Stayed 1 night in Apr 2024

10/10 Excellent

Khadar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for your warm hospitality. An excellent & relaxing stay. Loved my stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Khadar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities
Easy proximity to hospital.
Stayed 5 nights in Apr 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms. Clean. Great AC! Wifi functional but took hours to set up with tech people. Kitchen was lackluster, unresponsive to concerns, and routinely served products not as advertised. When addressed the dismissed or gasslighted customers.
Stayed 2 nights in Mar 2024

4/10 Poor

JAYDEV

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The air con. and lockers were not working
Stayed 1 night in Mar 2024

8/10 Good

Abdulkadir

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are good, area is centrally located perfect to go anywhere all shops, movies etc nearby No porter or anyone to help you with your bags when you check in you have to carry the bags yourself, the security guards at the gates are LAZY they behave as if they are actually doing you a favour by opening the entry and exit gates HATED THAT
Stayed 1 night in Feb 2024

4/10 Poor

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at the hotel on two different occasions. The staff is excellent with one huge exception. Hwd (don't know spelling) is terrible. He typically ignores if we ask a question. He says "no" to almost everything we asked about if he isn't ignoring. When his shift was over and we ask other receptionist the same question is "sure we can do that". I would rate lower but the rest of the staff was outstanding. The problem is that often he is the only receptionist so you cant get simple issues solved until the next day. We wont be going back.
Stayed 3 nights in Feb 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Jordyan

Stayed 2 nights in Oct 2023

10/10 Excellent

CELIA, LUSAKA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Friendly Staff and very neat and clean.
Stayed 2 nights in Sep 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
A very quiet and relaxing place to stay at
Stayed 1 night in Mar 2023

8/10 Good

mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property I will stay there again
Stayed 3 nights in Mar 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the quietness and the neatness of the rooms
Stayed 1 night in Mar 2023

8/10 Good

BENNY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen was nice, that they let us order ice cream after 11p.m.

8/10 Good

JAYDEV

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is homely feeling
Stayed 3 nights in Feb 2023

10/10 Excellent

BRANDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay!
Very impressive place! One night stay, but I will definitely stay here again in the future. Room was very spacious, super clean, and comfortable. Gym had everything I needed for a quick workout. Breakfast was quite a FEAST! They give you a menu card the night before to fill out and slide under your door before you go to bed, and in the morning everything was as requested, and delicious. Service staff was very courteous and professional.
Stayed 1 night in Dec 2022

8/10 Good

Fendy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and friendly
Stayed 8 nights in Sep 2022

10/10 Excellent

Roberta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was for a long time in this hotel and I suggest it. High quality hotel, very clean, safe, with a good range of service available and kind staff available to support for every necessity. Very good experience for a long stay period.
Stayed 1 night in Mar 2022

2/10 Terrible

MR PATRICK

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I would say that if I desperately needed a place to sleep and this was the last property, I would scoot past it without a thought! I almost met my death at this property when I slid and fell in the bathroom while taking a shower. I survived with a bursted elbow - with blood all over my beddings. My room, like all others at this property, had a smooth tiled shower area with no bath mat or shower slippers provided. Simply said, it created the perfect environment for a classic slip and fall disaster in waiting. As fate would have it, I stepped into the bathroom for my shower (right before going to bed) and just as I was almost done, I slipped and fell - thanks to the soapy water on the floor. Luckily, I survived what could’ve been catastrophic. It only got worse when later, I spoke with staff who were ostensibly authorised to make decisions on behalf of the hotel management, decided that my complaint was not concerning enough to escalate. Even when they promised they would follow up with me, to date, I have yet to hear back – never mind the times I have tried to reach out to them. Suffice it to say that I rarely leave negative reviews for businesses especially in Kampala, but this is one I find, I just couldn’t help. The hotel management was given an opportunity to ‘rise to the occasion’ long before this review was posted, in vain. P.S. I have pictures to back up all my claims!!
Stayed 2 nights in Nov 2021

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good location, clean and modern
This place is modern and in very good condition. The quality of the finish is much better than that in other properties in Uganda. I loved the layout of the apartment and the amenities.
Stayed 1 night in Dec 2021

6/10 Okay

Jonathan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor............
I stayed here at a very good nightly rate in Dec 20. The rooms (suites) are very small. Unsure whether the very disappointing service was Covid-driven or if it´s always this average. Over a three night stay breakfast was never served on time, we never received what we ordered, and no one really appeared to care. The restaurant was being refurbished but we weren´t told at booking or check-in. At the rate we paid it was just about acceptable but at normal rates you wouldn´t. And we won´t again.
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are modern, spacious and comfortable. Hotel restaurant has delicious food for lunch and dinner options. Staff are courteous and attentive.
Stayed 8 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, modern rooms, fairly spacious. Decent breakfast buffet selection. Very good restaurant for evening meals.
Stayed 1 night in Jan 2020