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Dolphin Suites

3.0 star property
Mediterranean Kampala hotel in Bugolobi with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dolphin Suites

Exterior
Exterior
Indoor wedding
Exterior
Select Comfort beds, in-room safe, laptop workspace, rollaway beds

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast included
    Breakfast included
The price is AU$148
includes taxes & fees
27 Nov - 28 Nov

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Double or Twin Room, Non Smoking

Select Comfort beds, in-room safe, laptop workspace, rollaway beds

Deluxe Double or Twin Room, Non Smoking

Highlights

Garden
Balcony
Separate sitting area
Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Single Room, Non Smoking

Select Comfort beds, in-room safe, laptop workspace, rollaway beds

Deluxe Single Room, Non Smoking

Highlights

Garden
Balcony
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Plasma TV
  • 19 sq m
  • Sleeps 1
  • 1 Single Bed

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includes taxes & fees
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About the area

Map
Princess Anne Drive, Plot 36, Kampala, 256

What's nearby

  • Embassy of the United States - 8 min drive - 5.6 km
  • Makerere University - 8 min drive - 7.8 km
  • Uganda National Museum - 9 min drive - 7.6 km
  • Mulago National Specialized Hospital - 9 min drive - 7.4 km
  • Rubaga Cathedral - 11 min drive - 9.8 km

Getting around

  • Entebbe (EBB-Entebbe Intl.) - 66 min drive

Restaurants

  • ‪Royal Oak - ‬15 min walk
  • ‪Thrones - ‬11 min walk
  • ‪Banana Bar - ‬13 min walk
  • ‪Bamboo Nest Bar and Restaurant - ‬13 min walk
  • ‪Cafesserie - ‬15 min walk

About this property

Dolphin Suites

Hotel near Makerere University
Located close to Uganda National Museum, Dolphin Suites provides a free breakfast buffet, a poolside bar and a terrace. Treat yourself to a deep-tissue massage at the on-site spa. The on-site local and international cuisine family restaurant, Dolphin Resto, offers breakfast, brunch, lunch, dinner and a poolside location. Fitness classes are offered at the 24-hour health club; the property also has a coffee shop/cafe, a garden and a library. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a fireplace in reception.
Other perks include:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking
  • A round-trip airport shuttle (surcharge), access to a nearby health club and express check-out
  • Express check-in, ATM/banking services and luggage storage
Room features
All guest rooms at Dolphin Suites offer comforts, such as 24-hour room service and fireplaces, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Select Comfort beds and rollaway/extra beds (surcharge)
  • 20 bathrooms with rainfall showers and designer toiletries
  • 32-inch plasma TVs with cable channels
  • Balconies, separate sitting areas and electric kettles

Languages

English, French, Hindi, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Dolphin Resto

Family friendly

  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (269 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1996
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Mediterranean architecture
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • 20 private bathrooms
  • Designer toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Fireplace
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: midnight
Express check-in available
Minimum check-in age - 20

Check-out

Check-out before 10 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for UGX 10.0 per day.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: UGX 197500 per vehicle (one-way)
  • Rollaway bed fee: UGX 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 10 years old are not allowed in the spa

Property is also known as

Dolphin Suites Hotel
Dolphin Suites Hotel Kampala
Dolphin Suites Kampala
Dolphin Suites Kampala
Dolphin Suites Hotel Kampala

Frequently asked questions

Does Dolphin Suites have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Dolphin Suites?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Dolphin Suites on 27 Nov 2024 start from AU$148.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dolphin Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Dolphin Suites?

Self-parking is free at this property.

What time is check-in at Dolphin Suites?

Check-in start time: 11:00 AM; check-in end time: midnight.

What time is check-out at Dolphin Suites?

Checkout is at 10 AM.

Does Dolphin Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of UGX 197500 per vehicle applies.

Where is Dolphin Suites located?

Located in Bugolobi, this spa hotel is within 6 mi (10 km) of Mulago National Specialized Hospital, Ndere Cultural Centre and Uganda National Museum. Makerere University and Kabaka's Palace are also within 6 mi (10 km).

Dolphin Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 49 reviews" "
Rating 8 - Good. 22 out of 49 reviews" "
Rating 6 - Okay. 6 out of 49 reviews" "
Rating 4 - Poor. 4 out of 49 reviews" "
Rating 2 - Terrible. 3 out of 49 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.8/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location , the service and the staff attitude towards guest was kind, courteous and pleasant. Other Amenities lie shopping malls and restaurants are at a distance . There is always traffic in Kampala. However nothing the hotel can do. This is government and state infrastructure.
Stayed 2 nights in Dec 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room for Improvement
Only one towel in room, AC stopped working, and TV had no channels - but the staff did their best to rectify these things within 24 hours. Once working, TV channels were few. Restaurant menu is very limited and the size of the writing on the menu is so small it’s almost impossible to read it. Staff were great. I just think budget cuts on things like tv, good internet access and menu range has reduced the quality of the hotel. Before Covid it was much better. I hope it improves.
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Hotel with potential to be better
Stay was good. No TV working though which was disappointing. One towel in room, even though 2 guests checked in. Had to ask each day for a second towel. Restaurant Menu is limited. Service was a little lazy. Bed comfortable. Room very clean.
Stayed 2 nights in Nov 2021

2/10 Terrible

Verified traveller

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff sleep in rooms.. my guests complained room was dirty and hotel management wanted a quick fix to of the room for new guests to occupy the room. Very unprofessional
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
Loved the place, very peaceful and that staff was very helpful and friendly. Family friendly on weekends with the floating devices and jump tower.
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Food was excellent. Only a few tv channels which was a tad disappointing
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Just okay
The morning buffet is not good, as they don’t have much things on their buffet cart. Inside your room also you can hear what’s happening in the next room, as that much sound disturbance is in night time.
Stayed 5 nights in May 2018

8/10 Good

Maurice

Liked: Room comfort
Value just outside of busy Kampala
Useful hotel for Kampala . Quiet, clean and comfortable. Shiwing sign of wear. Staff could be a little more attentive. Disappointed that pool was not functioning - guests should be told as that is one of the benefits.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
It was nice. Would be much more better if they serve weekend breakfast in the same way as the weekdays. Bathroom was very clean, too.
Stayed 3 nights in Oct 2017

6/10 Okay

Diana

Stayed 5 nights in Oct 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cockroaches, stale breakfast. The positive was wifi fast
Stayed 1 night in Sep 2017

2/10 Terrible

kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended-Unreliable booking
When I got to Dolphin suites I was told that they were fully booked and would move me to another hotel of similar quality. The hotel they booked me into did not even serve breakfast .
Stayed 3 nights in Aug 2017

2/10 Terrible

MJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointing
I don't know how it is possible this property had such a good rating. overwhelming smell of urine, small bed, not clean, noisy

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Solid three star with little improvements needed.
Nice property. Quiet. Need to have own transport or be willing to walk and catch a motorcycle taxi. Service at breakfast and lunch was a little lacking. Noise between rooms was bad. I woke up at 5am two days because of the snoring in the room next to me. One balcony is for two rooms so they are not private. Solid three star.

10/10 Excellent

Angela, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Impressed :-)
I have stayed at 7 different 3 star hotels in Kampala and this is the first hotel that I would go back to. The meals were delicious and staff were so friendly and accommodating. They specially prepared eggs and bacon for breakfast (upon my request) and it was exactly how I like it and at no extra charge (could have buffet as well). They can put a refrigerator in your room on request. The rooms are refurbished and very clean and comfortable. There is plenty of hot water and the air conditioner works well. The wifi speed is great, too. The surrounding gardens are lovely and make you feel like your miles away from the bustling city, yet your only minutes from shops, restaurants and attractions. I would definitely recommend this hotel and will be staying there again very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Clearcape, Global

Disliked: Staff & service
How to Disappoint
Take a hotel in a great location, with a pool, owned by one of the big luxury chains in Uganda, and somehow make it a disappointment Bugalobi is very convenient for the city, and the area is quiet and pretty. Close by and within a walk you have the Village Mall, with Java coffee and a range of useful shops. The hotel is also quiet and pretty with a pool. All good. And the Indian food at the hotel is a real plus However, due to a particular management style prevalent in Uganda, the management and the staff do not get on, and therefore the customer experience gets lost in the middle. So don't expect anything in this hotel to be done with you in mind. The front desk staff are distinctly unfriendly, and deliberately slow. Rooms are cleaned in a uniquely inefficient way leaving them unusable for most of the day without towels or sheets. The pool is there but only 2 or so of the twenty recliners will have cushions. No towels. On - and someone on the staff loves cricket. certainly not Uganda's or their guests favorite sport. Nevertheless, its on all the time and is usually the channel that works on the tv, when the others do not. Sometimes its on two channels simultaneously. Not so important, but indicative of the approach where the staff focus on their own preferences first. So if you love cricket, Indian food, and have a generally high tolerance for sulky staff - this is the place. My second visit, and I can't see myself returning.

8/10 Good

Joseph, Miami

Liked: Cleanliness, staff & service
Dolphin Suites
This is a very nice hotel, a little dated, but still in good condition. Room had an outdoor balcony which was pleasant in the afternoon or evening. Staff and service at hotel were excellent. One complaint: WiFi was very slow. Also, there were insufficient electrical outlets for the devices a modern day traveler typically carries.

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Piyush, Wembley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great holiday...
I had an excellent and comfortable stay at Dolphine Suits. The staff were friendly and the food and breakfast was very good as well. The hotel is reasonably priced and is located in a good quiet neighbourhood, surronded by good choices of restuarants and shopping mall. The hotel also has a lovely swimming pool.