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Kampala Serena Hotel

5.0 star property
Art Deco hotel with 6 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kampala Serena Hotel

Couples treatment room(s), sauna, hot tub, steam room, body treatments
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers
Cleanliness standards
Free self-parking, free valet parking
Balcony view

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Spa
    Spa
  • Room service
    Room service
The price is AU$370
includes taxes & fees
6 Dec - 7 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Egyptian cotton bed sheets
Down duvet
Blackout curtains
Pillow-top bed
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite

Business Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Pillow menu
Blackout curtains
  • 81 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room

Club Room

Club Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Egyptian cotton bed sheets
Down duvet
Blackout curtains
Pillow-top bed
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Pillow-top bed
Egyptian cotton bed sheets
  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Pillow-top bed
Egyptian cotton bed sheets
  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Egyptian cotton bed sheets
Down duvet
Blackout curtains
Pillow-top bed
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

2 bars/lounges, poolside bar
Sheraton Kampala Hotel
Pool
Spa
Kids pool
Parking included
8.0 out of 10, Very good, (193)
The price is AU$310
includes taxes & fees
13 Dec - 14 Dec
Sheraton Kampala Hotel
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About the area

Map
Kintu Road, Kampala, 256

What's nearby

  • Uganda Golf Course - 8 min walk - 0.8 km
  • The Acacia Mall - 2 min drive - 2.2 km
  • Makerere University - 3 min drive - 3.1 km
  • St. Francis Hospital - Nsambya - 3 min drive - 3.4 km
  • Embassy of the United States - 4 min drive - 3.9 km

Getting around

  • Entebbe (EBB-Entebbe Intl.) - 39 min drive

Restaurants

  • ‪The PUB - ‬11 min walk
  • ‪Yujo Izakaya - ‬6 min walk
  • ‪Garden City Rooftop - ‬10 min walk
  • ‪Lotus Mexicana Cantina and Beach Bar - ‬4 min walk
  • ‪Asian Fusion Restaurant - ‬8 min walk

About this property

Kampala Serena Hotel

Luxury family-friendly hotel in the business district
Consider a stay at Kampala Serena Hotel and take advantage of a free breakfast buffet, a poolside bar and a terrace. Treat yourself to a body treatment, a detox wrap or a deep-tissue massage at Serena Maisha Spa, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and French cuisine. Yoga classes and Pilates classes are offered at the health club; Kampala Serena Hotel also has an art gallery on-site, a coffee shop/cafe and a garden. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Limo/town car service, express check-in and babysitting (surcharge)
  • Concierge services, a banquet hall and tour/ticket information
Room features
All 152 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and laptop-friendly workspaces.
Extra amenities include:
  • Highchairs and baby baths
  • Egyptian cotton sheets, pillowtop mattresses and down duvets
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch Smart TVs with premium channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Champagne Bar
  • Explorer Italian Bistro
  • Pool Side Restaurant
  • The Lakes Restaurant
  • The Pearl Restaurant

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business centre
  • Conference centre (10,290 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for UGX 150.0 per day.

Payment types

Important information

Optional extras

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Property Registration Number 61491

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the health club
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Frequently asked questions

Does Kampala Serena Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 6:00 PM.

How much does it cost to stay at Kampala Serena Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Kampala Serena Hotel on 6 Dec 2024 start from AU$370.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kampala Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kampala Serena Hotel?

Self-parking and valet parking are free at this property.

What time is check-in at Kampala Serena Hotel?

Check-in start time: noon; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Kampala Serena Hotel?

Checkout is at 10 AM.

Does Kampala Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of UGX 242750 per person applies.

Where is Kampala Serena Hotel located?

This family-friendly Kampala hotel is located in the business district, within a 15-minute walk of Uganda Golf Course and The Parliament of the Republic of Uganda. Owino Market/Kampala and Embassy of France are also within 1 mile (2 km).

Kampala Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 127 out of 168 reviews" "
Rating 8 - Good. 31 out of 168 reviews" "
Rating 6 - Okay. 6 out of 168 reviews" "
Rating 4 - Poor. 3 out of 168 reviews" "
Rating 2 - Terrible. 1 out of 168 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Khalil

Great
Stayed 1 night in Oct 2024

8/10 Good

Momodou

Stayed 2 nights in Aug 2024

8/10 Good

Cheikh, Dakar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was good, staff were very professional and helpful. Buffet was outstanding and the chefs were quite happy to explain the dishes and help me explore Ugandan food. The gym is well equipped.
Stayed 7 nights in Sep 2024

10/10 Excellent

Reem

Stayed 1 night in Jun 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Ramesh

Stayed 2 nights in Jun 2024

10/10 Excellent

Momodou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply excellent place to stay
Stayed 2 nights in May 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lush oasis
Great location, beautiful grounds - a lush oasis in the middle of the city. Service excellent, especially in executive lounge. Food offering not brilliant but still good enough.
Stayed 4 nights in Mar 2024

6/10 Okay

Shaheen Abdulgani A.

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and classy but please please change or update your pillows. Someone booking a good room means they want a good rest. It’s terrible when you can’t sleep because you can feel the age lumps in your pillows. Everything else was great!
Stayed 2 nights in Feb 2024

8/10 Good

Deve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and professional staff
Stayed 3 nights in Feb 2024

8/10 Good

CHINTAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

SANDRA, GRANGER

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kirit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yasin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Momodou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best place to stay in Kampala
Stayed 1 night in Nov 2023

10/10 Excellent

Tijuana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
Great hotel and beautiful setting. My only issue was that the bed was not that comfortable so I had a bit of difficulty sleeping.
Stayed 2 nights in Oct 2023

6/10 Okay

Edwin

Business traveller, Travelled with partner
Aging and lack of maintenance. Services are sloth pace.
Stayed 2 nights in Oct 2023

8/10 Good

Edward A

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Jan, Palm Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Mumbere

I like
Stayed 1 night in Aug 2023

10/10 Excellent

Faridah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 4 nights in May 2023

8/10 Good

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it. But the pool area closes too early. And mosquitos kept on attacking me😀 Such a wonderful hotel should have a Michelin restaurant. To do so the Pearl restaurant should change the menu. When i heard the name - the Pearl restaurant i thought that they where serving lokal dishes from different plages in Uganda. This is a tip. Uganda has so much to offer. You could turn ugandas different lokal dishes in a unique and exclusive way. In the Wine champagne bar- cocktails should be with lokal ingredients and garnishing. Make seasonal cocktails. You could have gin & tonic Uganda waragi with tonic water. With Uganda waragi - you can make cocktails with different flavours like pineapple cocktail, mango cocktail, Uganda has rim and sweet wine - use it in cocktails.
Stayed 2 nights in Mar 2023

10/10 Excellent

Maddaline

Stayed 4 nights in Mar 2023

10/10 Excellent

NEIL

Stayed 7 nights in Jan 2023

General hotel information

Reasons to Book
Beautiful Rooms & Property Cleanliness
Check-In Time
12:00 PM
Check-Out Time
10:00 AM
Nearest Airport
Entebbe (EBB-Entebbe Intl.)