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Queen's Hotel

3.0 star property
Colonial hotel with 2 restaurants and free valet parking

Photo gallery for Queen's Hotel

2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Exterior
Outdoor pool
Family Room
Front of property - evening/night

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

Junior Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Ceiling fan
Separate bedroom
Private bathroom
Bidet
  • 32 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Ceiling fan
Private bathroom
  • 27 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, desk

Superior Twin Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Ceiling fan
Separate bedroom
Private bathroom
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Ceiling fan
Private bathroom
Bidet
  • 32 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Standard King

1 bedroom, minibar, in-room safe, desk

Standard King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Ceiling fan
Separate bedroom
Private bathroom
  • 22 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Triple Room

1 bedroom, minibar, in-room safe, desk

Standard Triple Room

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Ceiling fan
Private bathroom
Bidet
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About the area

Map
D S Senanayake Veediya, Kandy

What's nearby

  • Kandy Lake - 1 min walk - 0.1 km
  • Temple of the Tooth - 4 min walk - 0.4 km
  • Royal Palace of Kandy - 6 min walk - 0.6 km
  • Udawatta Kele Sanctuary - 7 min walk - 0.6 km
  • National Hospital Kandy - 16 min walk - 1.4 km

Getting around

  • Kandy Railway Station - 11 min walk
  • Colombo (CMB-Bandaranaike Intl.) - 161 min drive

Restaurants

  • ‪Cafe 1886 By Salgado Bakers - ‬4 min walk
  • ‪Salgado Hotel & Bakery - ‬4 min walk
  • ‪The Empire Café - ‬1 min walk
  • ‪Soul Food - ‬5 min walk
  • ‪Burger King - ‬4 min walk

About this property

Queen's Hotel

Hotel in the city centre
At Queen's Hotel, you can look forward to a terrace, shopping on-site and a garden. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Chinese cuisine. Free in-room WiFi is available to all guests, along with a hair salon and laundry facilities.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool
  • Free valet parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a porter/bellboy
  • Luggage storage, a lift and tour/ticket information
Room features
All 91 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • TVs with cable channels
  • Balconies, electric kettles and ceiling fans

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 8 for adults and USD 4 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • Children's pool
  • Outdoor pool
  • Shopping

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 8 for adults and from USD 4 for children
  • Airport shuttle fee: USD 75 per room (one-way)
  • Airport shuttle fee per child: USD 75
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Queen's Hotel Kandy
Queen's Kandy
Queens Hotel Kandy
Queen's Hotel Hotel
Queen's Hotel Kandy
Queen's Hotel Hotel Kandy

Frequently asked questions

Does Queen's Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Queen's Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Queen's Hotel?

Valet parking is free at this property.

What time is check-in at Queen's Hotel?

Check-in start time: 2 PM; check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Queen's Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Queen's Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 75 per room applies.

Where is Queen's Hotel located?

Located in the heart of Kandy, this hotel is within a 5-minute walk of Kandy Lake, Natha Devale and Temple of the Tooth. Wales Park and National Museum are also within 10 minutes. Kandy Railway Station is 11 minutes by foot.

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Queen's Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 29 out of 149 reviews
Rating 8 - Good. 61 out of 149 reviews
Rating 6 - Okay. 30 out of 149 reviews
Rating 4 - Poor. 15 out of 149 reviews
Rating 2 - Terrible. 14 out of 149 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

NIKOLAOS

Great stay
Great Hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Good
Convenient location. Just close to all main attraction and restaurants, such as the Temple of the Sacred Tooth Relic and Kandy lake. The hotel itself looks elegant and the maintenance is quite good. I especially enjoy the life that you can feel the living history of the hotel. It is also conformable to stay in the room. Good choice or stay here of you visit Kandy.
Stayed 2 nights in Oct 2024

10/10 Excellent

David

Beautiful old hotel with great staff! Restaurant provided buffet meals at a reasonable price.
Stayed 1 night in Dec 2023

8/10 Good

Susan

Liked: Property conditions & facilities
Lovely historic hotel, yet sadly long overdue for a major renovation. Upgraded to a suite (thank-you), yet broken air conditioner that staff tried to fix with a broomstick/leaking ceilings in various rooms (dangerous on floorboards)/light bulbs broken & not replaced/dangerous electrical PowerPoints/shower mechanism broken & fell Off & hot water tap itself overheats & liable to burn. In a positive, bed & pillows comfortable, pool fantastic & staff very helpful. Particularly the Manager/CEO Mr Kumar.
Stayed 3 nights in Nov 2024

10/10 Excellent

mallory

Good property in a very convenient and safe location. Very friendly and helpful staff.
Stayed 1 night in Dec 2022

8/10 Good

Line

Amazing location
Old historic hotel. Amazing location. Serviceminded staff. Downside; too many big tour groups use this hotel, so not so cosy, when you come as the only ones not part of a large group
Stayed 1 night in Feb 2024

10/10 Excellent

Sverre

Excelent charming old colonial hotel. A bit old, but it makes up for it with tonns of charm, and very friendly and helpfull staff. Would definently recommend.
Stayed 1 night in Oct 2022

8/10 Good

Rodney

Very central. Very close to main attraction daladaha maligawa.
Stayed 1 night in Dec 2022

8/10 Good

hideyuki

Good for business because of WIFI condition. LIght control at the bed side is very convenient
Stayed 3 nights in Feb 2024

4/10 Poor

Ian

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The hotel is desperately in need of a complete overhaul - my room was riddled with damp and mould with ineffective air conditioning. The staff are lovely and are the hotel's only saving grace.
Stayed 1 night in Dec 2023

2/10 Terrible

Francois

Liked: Staff & service, property conditions & facilities
This hotel is dirty….a rat come in my room during the night…and I saw another one in the hotel’s bar
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Historic Hotel in Kandy
If you like historic hotels this is for you. In a perfect location by the lake and opposite the Temple of the Tooth. The interior takes you right back to the 19th Century with its wooden floors and antique bar. The dinning room is old fashioned with a good mix of western and Sri Lankan food. Staff are very helpful and friendly. Everything about this hotel is the opposite of a modern bland corporate hotel. Staying here is an experience.
Stayed 4 nights in Jan 2023

4/10 Poor

Alexander

Disliked: Property conditions & facilities
Very tired and run down building and rooms. The bar was ok and the staff were friendly but I wouldn’t recommend staying here to anyone that I liked.
Stayed 1 night in Oct 2022

6/10 Okay

daljeero

Liked: Cleanliness, amenities, property conditions & facilities
The property need an update, our bed roof leaked during a downpour the towels were old stained and had holes in them
Stayed 3 nights in Jan 2024

6/10 Okay

Kirsi

Liked: Cleanliness, staff & service, amenities
Great surroundings. Lots of history. Unfriendly staff. The safely box didn't work ( somebody had taken the batteries). Nothing was done although I staff different staff members at least five times.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jorn

Great old hotel
Very nice old hotel with the best location in Kandy. One thing is bad - the lift. Its very old and people do not close the door after them. Then no-one can use the lift. Atmosphaire is fantastic. Staff is great. I always stay in Queens when I am in Kandy.
Stayed 1 night in Feb 2023

6/10 Okay

dominique

Disliked: Staff & service
never had such a bad experience checking in, the girl (with glasses) at the reception was so rude it was laughable, I really got no idea how she got the job. the hotel is really nice and close to everything, but the rooms facing the main street get really noisy at night, the it gets quiet from 11 pm until 4am when the traffic (trucks, buses ect..) start again. ok for the location , the beauty of the hotel, the swimming pool, the bar , but avoid if you want some sleep . remember, be aware of the ignorant unprofessional lady at the reception! be ready to wait for a long time ! a long queue of people complaining when I left!
Stayed 2 nights in Feb 2024

6/10 Okay

Michael

Liked: Staff & service
Keep your sense of humour and you'll get through the half to one hour check in process and you'll start to enjoy this quirky, totally inefficient hotel in the perfect location opposite the Temple of the Tooth. It's unapologetically rundown - but if you love heritage hotels you'll love this place. It has a nice restaurant with really lovely staff. It's the reception staff that desperately need training in how to deal with customers. We had zero explanation of why we were kept waiting for over half an hour. Very poor communication and generally inept. But again, get through the check in process and you'll be in heritage bliss - well, maybe not 'bliss' but you'll probably love the place anyway.
Stayed 2 nights in Jan 2024

10/10 Excellent

erika

Hotel con il fascino di altri tempi. Sicuramente vale la pena soggiornare qui. La posizione è perfetta per visitare la città
Stayed 2 nights in Jan 2025

10/10 Excellent

ATSUKO

とても素敵なホテルでした。
Stayed 1 night in Apr 2024

8/10 Good

Jørn

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Yoshiki

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
コロニアル調の外観は魅力的で、ロケーションも良いのですが、内部の施設すべての老朽化があまりにも激しく、しかも適切なメンテナンスや清掃がなされていないため、不便さや不快さを感じるだけでなく、部分的には滞在するのが危険とさえ思える面もあります。全面的に改築するか、宿泊施設以外の目的に変更すべき建物だと思います。
Stayed 2 nights in Feb 2024

6/10 Okay

Chrster

Roligt att bo på ett hotell som har gamla anor och inte överrenoverat stora rymliga rum
Stayed 2 nights in Jan 2024

8/10 Good

Per-Anders

Stayed 2 nights in Dec 2023

6/10 Okay

Takeshi

Liked: Staff & service, amenities, property conditions & facilities
キャンディを代表するクラシカルホテルとの事ですが、クラシカルという言葉が「より退化している」という意味に近いホテルだと思います。 設備も古く、家具や調度もアンティーク調との話でしたが、アンティークというよりオンボロのまま放置しているという方がイメージとしては近いです。 WIFIも時間帯によっては殆ど使い物になりませんでした。 サービスもイマイチ。 ホテルのドアノブに「掃除して下さい」の札を掛けて外出しても、順番が来るまで掃除しようとしませんでした。 一度は夕方5時過ぎても掃除が入らず、フロントに抗議してやっと掃除に来てもらえたような状況です。 またランドリーも最悪で、夜8時を過ぎても返ってこなかったのでこれもフロントに洗濯物を持ってきてもらうよう催促したのですが、そうやってやっと返却された洗濯物も生乾きで、もう一度部屋で干さなければならず、かなりガッカリでした。 ただ、スタッフは皆フレンドリーで、接客態度は合格点です。 問題があっても、抗議をすれば何とかしようという態度は示します。 まあ、設備のメンテとマンパワーが追いついていないホテルという評価です。
Stayed 3 nights in Nov 2023