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The Tourmaline

5.0 star property
Luxury hotel with full-service spa and fitness centre

Photo gallery for The Tourmaline

Outdoor pool, pool umbrellas, pool loungers
Lobby sitting area
View from property
Lobby lounge
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Gym
  • 24/7 front desk
  • Spa
  • Breakfast available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Memory foam bed
Separate bedroom
Ceiling fan
Premium bedding
Bidet
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite

Suite

Suite

Highlights

Separate sitting area
Air conditioning
LED TV
Memory foam bed
Ceiling fan
Separate bedroom
Premium bedding
Bidet
  • 45 sq m
  • Mountain view
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Bathroom

Deluxe Triple Room

Highlights

Air conditioning
LED TV
Memory foam bed
Ceiling fan
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 44 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Air conditioning
LED TV
Memory foam bed
Ceiling fan
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Map
Anniewatte, Kandy, 20855

What's nearby

  • Kandy Clock Tower - 19 min walk
  • Kandy Lake - 4 min drive
  • National Hospital Kandy - 5 min drive
  • Royal Palace of Kandy - 5 min drive
  • Temple of the Tooth - 7 min drive

Getting around

  • Kandy Railway Station - 13 min drive
  • Colombo (CMB-Bandaranaike Intl.) - 167 min drive

Restaurants

  • ‪KFC - ‬3 min drive
  • ‪Soul Food - ‬4 min drive
  • ‪Burger King - ‬4 min drive
  • ‪Kandyan Muslim Hotel - ‬3 min drive
  • ‪Dindigul Thalappakatti - ‬16 min walk

About this property

The Tourmaline

Luxury family-friendly hotel in the historical district
Take advantage of an airport shuttle, a swim-up bar and a poolside bar at The Tourmaline. Indulge in a massage and a body treatment at Tourmaline Spa Premedion, the on-site spa. The on-site restaurant, bbq terrace restaurant, serves dinner. In addition to a terrace and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and extended parking
  • Full breakfast (surcharge), bike hire and an outdoor tennis court
  • A round-trip airport shuttle (surcharge), a porter/bellboy and a reception hall
Room features
All guest rooms at The Tourmaline include perks, such as 24-hour room service and premium bedding, in addition to amenities, such as late-night room service and free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and baths or showers
  • 32-inch LED TVs with premium channels and DVD players
  • Electric kettles, ceiling fans and daily housekeeping

Languages

English, French, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 25 km
  • Train station pick-up shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee: LKR 1,500 for adults and LKR 750 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • bbq terrace restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground

Family friendly

  • Arcade/game room
  • Children's pool
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body treatments
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 12:30 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This is a designated quarantine hotel. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.
This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for LKR 2500.00 per night.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: LKR 6500
  • New Year's Eve (31 December) Gala Dinner per child: LKR 3250 (from 5 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately LKR 1500 for adults and from LKR 750 for children
  • Airport shuttle fee: LKR 7500.00 per vehicle (one way)
  • Rollaway bed fee: LKR 2500.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Tourmaline Hotel
Tourmaline Hotel Kandy
Tourmaline Kandy
The Tourmaline Hotel
The Tourmaline Kandy
The Tourmaline Hotel Kandy

Frequently asked questions

Does The Tourmaline have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Tourmaline pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Tourmaline?

Self-parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at The Tourmaline?

Check-in start time: 12:30 PM; check-in end time: 11:30 PM.

What time is check-out at The Tourmaline?

Checkout is at noon.

Does The Tourmaline provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of LKR 7500.00 per vehicle applies.

Where is The Tourmaline located?

This family-friendly Kandy hotel is located in the historical district, within 1 mi (2 km) of Kandy Clock Tower, Bahirawakanda Vihara Buddha and Commonwealth War Cemetery. Kandy Lake and Wales Park are also within 2 miles (3 km).

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The Tourmaline Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 51 reviews
Rating 8 - Good. 19 out of 51 reviews
Rating 6 - Okay. 4 out of 51 reviews
Rating 4 - Poor. 2 out of 51 reviews
Rating 2 - Terrible. 3 out of 51 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Holger

Nice hotel at a good price. Very clean rooms and very friendly staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

Anne

Lovely hotel with an incredible view
Stayed 2 nights in Jan 2024

10/10 Excellent

Thenkutty

Great little property. Staff is really nice. I mean really nice. Pool was decent. Location is a little secluded and quiet, but you can get to town in less than 10 mins in car. Don't use tuk tuks. It's challenge for them to climb the hills. Not a new facility but its maintained pretty well.
Stayed 1 night in Jan 2024

2/10 Terrible

Ruchira

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not recommend this place at all. There was nobody at the reception. Gave us the wrong room. Then we asked for the room that we paid for. They charged exrtra for that. We didn't receive any bed sheets. The best part is I wanted to go the toilet at 4.00 am and found out no water in the toilet and I had to call the manager lady early in the morning but no answer. Terribel place. Avoid this place at all cost.
Stayed 1 night in May 2023

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5 star hotel
I booked this hotel because it was rated as a five star hotel but it’s far from this. This facility need renovation
Stayed 3 nights in Mar 2022

8/10 Good

Verified traveller

Quick stopover
Very welcoming, great service, great food, good room. Pool area would benefit from some love but still ok
Stayed 1 night in Jan 2022

10/10 Excellent

christine

Gare du centre-ville mais hôtel agréable
Stayed 2 nights in Feb 2020

8/10 Good

Paul

Stayed 3 nights in Feb 2020

8/10 Good

Adrian

Stayed 2 nights in Jan 2020

4/10 Poor

APOORVA

Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor stay experience
Stayed 2 nights in Dec 2019

10/10 Excellent

Samya

Beautiful place
Very nice and clean hotel!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Tasneem

Staff was helpful . Loved our stay at the hotel.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

The views are worth the journey
The Tourmaline and its partner hotel the Topaz sit high above Kandy with beautiful views over the city. It is reached via a steep, winding road, but the views, and the hotel itself, are worth the journey. Reception was prompt, and all staff were friendly and attentive. The rooms were large and had everything we needed - comfortable bed, luxurious bathroom, strong wifi and good electrical outlets. The breakfast buffet was delicious.
View from bedroom window
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

The staff were very friendly and welcoming. The location was beautiful our room had an amazing view of Kandy.
Stayed 3 nights in Apr 2019

10/10 Excellent

Ruth

Nice view,we came with a rental car -access a bit difficult because of very narrow streets. Hotel id on top of the Hill , you will need a driver/car go Kandy
Stayed 1 night in Apr 2019

10/10 Excellent

Ahmed

Stayed 2 nights in Mar 2019

8/10 Good

Pamela

Excellent comfortable and spacious Kandy Hotel
Room was spacious with great view. Wifi was not available in the pool area. Staff and service exceptional. Food was superb. Location good for the view not so good for getting around and need to rely on transport and not walking distance to anything so a bit isolated. Probably not quite 5 star although it was excellent.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Beautiful mountain top property. Quiet and calm.spacious rooms and good breakfast
Stayed 1 night in Mar 2019

10/10 Excellent

Dee, Brisbane

Wonderful hotel, elegant & serene. Fantastic view. Great staff & service, however gym needs updating.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Beautiful location to view the entire city . They have a nice pool, attentive staff and good food for dinner and breakfast.
Stayed 1 night in Jan 2019

8/10 Good

Madhav

Great hotel, old property
Good service, hotel is bit old
Stayed 1 night in Dec 2018

10/10 Excellent

Raymon Lat

Amazing hotel up in the mountains of Kandy
The Tourmaline was an amazing hotel to stay at. The staff was extremely polite and attentive and it made our stay very comfortable. They provided services we requested like day trips to Sigiriya and the rooms were clean. Very well done by hotel and they made us feel special during our whole stay. Only thing is it's up at the mountains so it's away from the city but they remedied it by providing free shuttle service to the city. Thank you Tourmaline for your hospitality.
Stayed 4 nights in Dec 2018

8/10 Good

Sandra

Las vistas son fantásticas, la habitación y el desayuno incluido muy buenos y el personal muy atento y servicial
Stayed 1 night in Dec 2018

10/10 Excellent

Joan

A sublime two days
We had a wonderful stay at this hotel. We loved the decor and atmosphere of the hotel. Felt relaxed from the moment we arrived and we met by smiles and a refreshing drink. The staff were so friendly and helpful. We enjoyed all our meals there. I wish we had been able to stay longer.
Stayed 2 nights in Oct 2018