8/10 Good
Hamid
Travelled with family and small children
30 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
This rental was the worst experience I’ve ever had! My family and I arrived at the house to find it filthy and neglected. The place was covered in dust, the toilet still had remnants from previous tenants, the trash bin was overflowing, and there were no bed sheets. The bedding was stained and reeked of a horrible smell. It was obvious that the house hadn’t been cleaned in months.
The property was listed as a 6-person apartment, but it only had one bed, one couch, and two chairs. To make matters worse, the door lock was broken.
Aside from the appalling condition of the property, Expedia was completely unhelpful. Instead of finding us a new place or processing our refund, we had to spend days calling Expedia and explaining the situation over and over to different customer service agents. After three days of waiting in a hotel, we finally found another place ourselves, as Expedia never called us back as promised.
Now, three weeks into our vacation, we still haven't received our refund. According to their email confirmation, we were told it would take 2-5 business days, but it's been much longer. How can Expedia allow such filthy properties to be listed? It’s clear they aren’t even checking the properties they’re selling.
Terrible in every way!
Hamid
Stayed 1 night in Dec 2024