Kaputian Holidays from AU$1,248

a basic hotel. basic breakfast, rooms clean

Property includes all that you need for your stay. The staff is very nice and helpful, too. Grounds are well taken care of, but the roads are a bit bumpy. Rooms could be better. Largest bed is a double bed only. A disappointment. A queen size bed would have been much better. We stayed in Palmera Villa. Room condition was very clean. However some of the cabinets and furniture need repairs as cabinet doors don't shut. Very nice large bay windows in the rooms. I guess they only have twin size flat sheets because we didn't get one on the double bed. Only 1 true restaurant unless there is an event of some kind which is Koi Cafe. Breakfast ok, but food items were too focused on the sweet side, but they had eggs made to order, steamed rice, and garlic rice. We only ate breakfast and dinners at Koi Cafe. We did not have lunches, but we could have at either the Koi cafe or the Viewdeck cafe next to the pool. For dinners, we had Sizzling pucit (squid), Teryaki chicken, pizza, fried chicken (wings only), and Alfredo pasta and some deserts. Squid was good, Teriyaki chicken was good, Pizzas were good, but they needed to be cooked longer as the bottoms were not browned, breading on fried chicken had no seasoning at all, Alfredo pasta was spaghetti with parmasan cheese sprinkled on it - virtually no sauce, if any. Price a bit steap. Kids enjoyed chocolate making, feeding birds, and bird shows. They have been protecting the birds and environment for 20+ years.

Staff are courteous.

The hotel room was spacious and very clean, which was a big plus. The staff was friendly and provided excellent service throughout my stay. However, there were a few downsides. The hotel has an unusual policy where staff check your room before departure, which felt a bit intrusive. The Wi-Fi connection was weak, making it difficult to stay connected. The water pressure in the shower could have been better, and the breakfast, while decent, lacked variety and high-quality options. Overall, a comfortable stay, but some improvements are needed.

I would like to express my disappointment regarding the necessity to request and wait housekeeping for my room. Additionally, certain areas around the pool were lacking in adequate seating and tables, which hindered my ability to relax, I also experience a considerable wait for transportation. I hope these issues can be addressed. to enhance the overall guest experience.